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Windows Validation Error Problem RRS feed

  • Question

  •  

    When I start my computer up in the morning I get the following error message:

     

    "WINDOWS GENUINE ADVANTAGE HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE"

     

    This only happens once during the day even after multiple restarts.

    I have already installed service pack 3.

    Here are the results of the diagnostics

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WXHPY-W9QCD-HR2MR
    Windows Product Key Hash: duH0A1cjTT1GWVbCVfAKqbeLWNk=
    Windows Product ID: 55285-010-0527412-21060
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {50D60FA7-241F-46C2-B0CE-C169D62E6766}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{50D60FA7-241F-46C2-B0CE-C169D62E6766}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HR2MR</PKey><PID>55285-010-0527412-21060</PID><PIDType>5</PIDType><SID>S-1-5-21-1757981266-1801674531-2048522142</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7S333 ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20030430000000.000000+000</Date></BIOS><HWID>FBDE370F0184A059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Even though I get the erroer message, My copy of windows validates ok.
    Thursday, July 3, 2008 2:56 PM

Answers

  • Hiliteone,

     

    You are so very welcome :-). Also I will pass your kind words to others who assisted. We really appreciate the feedback

    :-).  Please do keep me posted in case we need to provide a new angle of attack. 

     

     

    Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Monday, July 7, 2008 10:05 PM

All replies

  • Hello Hiliteone,

     

         Interesting situation. Do you have all of your data backed up?  Please do me a favor before we proceed backup all of your files such as: pictures, music, movies, Microsoft Office documents (if you have any), email contacts, your favorites as well as any files which you deem important.  Please burn them to a DVD/CD Rom or move the files to an external or another internal disc should you have one. Having an external hard drive is a great back up tool.  What I find easy is establish one top level folder say calling it Hiliteone Data :-). Next I created subfolders and folders within them as necessary. Move all your data to them. In turn this will make everything much easier because all you would need to do is grab the top folder Hiliteone Data and back up to whatever means you have. 

     

         You may be experiencing an issue with your XML services on the computer.  I will provide you the steps to resolve this XML issue.

     

     Fix (Part 1):

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     

     Fix (Part 2):

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     As I previously indicated please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, July 3, 2008 6:16 PM
  • Dear Steve,

    I tried the fix that you sent me and I now got an error the last time I booted up my computer. I now

     have more information about this problem.

    I looked at control panel\admistrative tools\event viewer\applications and found 2 errors as follows.

     

    ERROR 1:

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date:  7/3/2008
    Time:  5:15:51 PM
    User:  N/A
    Computer: XP1800
    Description:
    Faulting application wgatray.exe, version 1.7.17.0, faulting module legitcheckcontrol.dll, version 1.7.69.2, fault address 0x00028677.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 77 67 61   ure  wga
    0018: 74 72 61 79 2e 65 78 65   tray.exe
    0020: 20 31 2e 37 2e 31 37 2e    1.7.17.
    0028: 30 20 69 6e 20 6c 65 67   0 in leg
    0030: 69 74 63 68 65 63 6b 63   itcheckc
    0038: 6f 6e 74 72 6f 6c 2e 64   ontrol.d
    0040: 6c 6c 20 31 2e 37 2e 36   ll 1.7.6
    0048: 39 2e 32 20 61 74 20 6f   9.2 at o
    0050: 66 66 73 65 74 20 30 30   ffset 00
    0058: 30 32 38 36 37 37 0d 0a   028677..


    Error2:

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date:  7/3/2008
    Time:  5:16:05 PM
    User:  N/A
    Computer: XP1800
    Description:
    Fault bucket 797311341.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20   Bucket:
    0008: 37 39 37 33 31 31 33 34   79731134
    0010: 31 0d 0a      

     

    Regards,

    hiliteone            1..    

    Thursday, July 3, 2008 9:28 PM
  • Hello Hiliteone :-),

     

    I need to find out more information surrounding what your experiencing and will reach back to you. I noticed something similar happened last year with a customer on the Forum after a quick search. Could you follow the instructions on this KB article to enable error reporting (Note that this article also specifys how to disable error reporting, make sure you enable it):

    http://support.microsoft.com/kb/310414

     

    Once you've enabled this, you should recieve a prompt next time WGATray.exe crashes. When given the choice to "Send this information to Microsoft", please click "send". Maybe we can trace the cause of this error with the information that is sent.

     

     

    Thank you Hiliteone.

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Thursday, July 3, 2008 10:46 PM
  • Dear Steve,

    I have been using error reporting and sending error reports to MS since this problem appeared.

    Forn some reason I enabled error reporting about two weeks ago and that's when I noticed

    this problem. It probably has been happening for a long time, but with error reporting off

    I did not know about it.

     

    Since I have been sending the error reports to MS, I have not heard from them.

     

    Regards,

    hiliteone

    Thursday, July 3, 2008 11:12 PM
  • Hiliteone,

     

    Thank you for posting back. Since our last communication I have sent an email to a Dev Project Manager explaining your situation along with the forum link. Also he has looped in others for a resolution. Unfortunately I am not sure if we may be able to provide you with a resolution today or even this weekend. As soon as I am provided with feedback I will post back here. Curious where are you located? Thank you again for having patients with us while we investigate what may be causing your problem. 

     

     

    Take care and hope you have a wonderful weekend.

     

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

     

    Friday, July 4, 2008 12:11 AM
  • Hiliteone

     

         I hope you had a great weekend. This weekend I sent a couple more emails and kept up with information surrounding your situation. Below is feedback I have received. In turn we would like for you to please try the following. Please let us know if this resolves what is causing your problem. 

     

    First please reboot the computer into safe mode using f8 at startup.

     

    -          Next logon as an administrator

     

    -          click start | click run | type cmd | click OK

     

    -          type rename %windir%\system32\wgalogon.dll %windir%\system32\wgalogon.old

    Press enter afterwards.

     

    -          type rename %windir%\system32\wgatray.exe %windir%\system32\wgatray.old

    Press enter afterwards.

     

    -          type exit

    -           

    -          Please restart the computer again into safe mode using f8 at startup

    -           

    -          Again please logon as an administrator

    -           

    -          click start | click run | type cmd | click OK

    -           

    -          type regsvr32  %windir%\system32\legitcheckcontrol.dll /u

    Press enter

     

    -          type rename %windir%\system32\legitcheckcontrol.dll %windir%\system32\legitcheckcontrol.old. Press enter

     

    -          restart the computer in normal mode, and logon as an administrator

     

    -          Start internet explorer, and browse to http://www.microsoft.com/genuine  and click on the validate windows button to the right.

     

     

    Please complete the validation process.  Should you encounter an issue here, attempt to repair the system at http://www.microsoft.com/genuine/diag/ .  Again should you experience any failures please download and install Windows XP KB905474-ENU-x86-Standalone.exe from http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&DisplayLang=en

     

     

    Thank you :-). We will await for feedback.

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Monday, July 7, 2008 4:38 PM
  • Hi Steve

     

    I could not get the first command to execute. I tried it about 5 times to make

    sure I typed it correctly and It says:

    THE SYNTAX OF THE COMMAND IS INCORRECT.

     

    To answer your inquiry, I live in New Jersey About 15 miles west of Atlantic City.

     

    hiliteone

    Monday, July 7, 2008 5:57 PM
  • Hiliteone,

     

    Please try this again. This is exactly what I received from our Program Manager Dev team. Let me know where you receive a failure again.

     

    Thank you Sir.

     

    Stehpen Holm :-)

     

    reboot into safe mode using f8 at startup,
    logon as an administrator
    click start | click run | type cmd | click OK
    type rename %windir%\system32\wgalogon.dll %windir%\system32\wgalogon.old
    press enter
    type rename %windir%\system32\wgatray.exe %windir%\system32\wgatray.old
    press enter
    type exit
    restart the computer again into safe mode using f8 at startup
    logon as an administrator
    click start | click run | type cmd | click OK
    type regsvr32  %windir%\system32\legitcheckcontrol.dll /u
    press enter
    type rename %windir%\system32\legitcheckcontrol.dll %windir%\system32\legitcheckcontrol.old
    press enter
    restart the computer in normal mode, and logon as an administrator
    start internet explorer, and browse to http://www.microsoft.com/genuine and click on the validate windows button to the right.
    Complete the validation process
    If there is an issue here, attempt to repair the system at http://www.microsoft.com/genuine/diag/
    If that doesn’t resolve the issue then download and install  WindowsXP-KB905474-ENU-x86-Standalone.exe from http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&DisplayLang=en

     

    Monday, July 7, 2008 6:20 PM
  • Hi Steve,

     

    This time I copied the files into a notepad document, so that in safe mode I was able

    to do a copy and paste after the cmd instruction. This eliminates typo errors.

     

    I get the syntax error rght after I hit enter.

     

    Hiliteone

     

     

    Monday, July 7, 2008 6:47 PM
  • Hiliteone,

     

    Here are revised instructions:

     

    reboot into safe mode using f8 at startup,
    logon as an administrator
    click start | click run | type cmd | click OK
    type rename %windir%\system32\wgalogon.dll wgalogon.old
    press enter
    type rename %windir%\system32\wgatray.exe wgatray.old
    press enter
    type exit
    restart the computer again into safe mode using f8 at startup
    logon as an administrator
    click start | click run | type cmd | click OK
    type regsvr32  %windir%\system32\legitcheckcontrol.dll /u
    press enter
    type rename %windir%\system32\legitcheckcontrol.dll legitcheckcontrol.old
    press enter
    restart the computer in normal mode, and logon as an administrator
    start internet explorer, and browse to http://www.microsoft.com/genuine and click on the validate windows button to the right.
    Complete the validation process
    If there is an issue here, attempt to repair the system at http://www.microsoft.com/genuine/diag/
    If that doesn’t resolve the issue then download and install  WindowsXP-KB905474-ENU-x86-Standalone.exe from http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&DisplayLang=en

     

    Let me know how this works.

     

     

    Stephen Holm, MS

     

    Monday, July 7, 2008 8:59 PM
  • Hi Steve,

     

    The last procedure was executed without any problems.

    Time will tell if it fixed my problem.

    I want to thank you for all the time you spent on this problem and

    to say what a great forum this is, especially the turn around time.

     

    Best Regards,

    hiliteone

    Monday, July 7, 2008 9:53 PM
  • Hiliteone,

     

    You are so very welcome :-). Also I will pass your kind words to others who assisted. We really appreciate the feedback

    :-).  Please do keep me posted in case we need to provide a new angle of attack. 

     

     

    Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Monday, July 7, 2008 10:05 PM
  • i need some help. I am using a legit copy of Windows XP .. Recently my computer froze, and would not load again. I got an error saying pageful in no paged area, mentioning the partmgr.sys file. I couldn't get around it so i re installed windows, by using the quick format etc. During my installation there were numerous alerts saying such ans such a file can not be located (on the disk), which is strange because i have never had this problem when re installing windows.

    Ok so i skipped some files, yadda yada, and got windows working enough to get things started, I  installed a working version SP 2, then even downloaded SP3 after the windows updater wouldn't successfully install the new updates. I thought getting a redistributable version of sp3 would solve this, but still nothing is working. I installed frameworks, but yet nothing.. I can not install any updates on my computer now, and i don't know why! I cant get the validation tool to install or anything..

     error message reads: Windows Genuine Advantage Validation Tool (KB892130)
    Update for Windows XP (KB898461) also here is the history..

    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update
    Messenger Installation and Upgrades Windows Live Messenger Failed Monday, December 15, 2008 Other Source
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Automatic Updates
    Windows XP Windows Genuine Advantage Validation Tool (KB892130) Failed Monday, December 15, 2008 Microsoft Update
    Windows XP Update for Windows XP (KB898461) Failed Monday, December 15, 2008 Microsoft Update





    please help me.. my e-mail is : takingfive@yahoo.com

     thanks kindly

     Mike
     
    Monday, December 15, 2008 10:37 AM
  • Takingfive,

    Your problems do not appear to be directly related to WGA since you cannot even get your system to install the WGA programs, therefore it is off topic to this forum.

    Please repost your issue in a general windows help forum.

    You can help yourself by running two tests, a general RAM checker and the specific hard disk drive diagnostic program published by the manufacturer of your hard disk drive.

    Here is Microsoft's memory checker:  http://oca.microsoft.com/en/windiag.asp

    Diagnostic programs for some hard disk drives:

    Western Digital http://support.wdc.com/product/download.asp?groupid=613&sid=30&lang=en

    Seagate http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

    Hitachi http://www.hitachigst.com/hdd/support/download.htm#DFT

    Also, quite often file copying errors during Setup are due to using nongenuine or burned Windows XP installation CDs.  Please be sure to use a Genuine, Hologrammed XP installation CD.

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, December 15, 2008 3:56 PM
  • thanks
    Monday, April 4, 2011 7:39 PM
  • thanks
    Monday, April 4, 2011 7:40 PM