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Bought W7HP in goodfaith, but not genuine. RRS feed

  • Question

  • Last year, I bought a copy of W7HP off eBay (I've had good experiences in buying genuine MS software from eBay), and I decide to install it for the first time, today (6 months later).  It turns out the key was a MSDN key.  When I received the box, it was shrinkwrapped, I removed the shrinkwrap and took the DVD case out, and inside the DVD case were 2 DVDs (32/64 bit) with proper MS holograms on it.  The DVD case had the product key in the correct place, and when I go to activate it, it says it's not genuine and is a MSDN key.  I have the receipt in my inbox.  Not a lot I can do against the seller as it was 6 months ago.

    As I bought this in good faith, and everything looked genuine, I don't suppose Microsoft offers a free replacement service?  :(

    Sunday, May 13, 2012 4:20 PM

Answers

  • Please submit a confidential Counterfeit Software Report and you may qualify for a complimentary genuine edition of Windows 7.

    Carey Frisch

    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 5:36 PM
    Moderator
  • "RJD1983" wrote in message news:1be404c2-4a32-43d8-9e6d-4f8d21d86f1b...
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QTWJ-YTYKV-8MXKK
    Windows Product Key Hash: mMvjdKiF7qkVqmY8L1cAzj50R+Y=
    Windows Product ID: 00359-232-7206094-86387
    Windows Product ID Type: 5
    Windows License Type: Retail
     
     
    Yes - as you surmised, your Key is from MSDN.
    It sounds as if you *may* be entitled to a complementary replacement.
    Be aware that such a replacement comes with a supplementary license that restricts the license to use on that PC, and cannot be transferred to another.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 5:37 PM
    Moderator
  • IIRC, the site says 4-6 weeks -depending on workload, it may be less

    .You can continue to use your current install in the meantime.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 5:56 PM
    Moderator
  • Microsoft would send you a physical product (Windows 7 DVDs) and a genuine product key.  Processing time frame is 6-8 weeks or sooner.  Please review: Genuine Windows: frequently asked questions

    Carey Frisch

    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 6:00 PM
    Moderator

All replies

  • "RJD1983" wrote in message news:c6daaa69-c515-44e8-8f2e-2d2227c3b0ad...

    Last year, I bought a copy of W7HP off eBay (I've had good experiences in buying genuine MS software from eBay), and I decide to install it for the first time, today (6 months later).  It turns out the key was a MSDN key.  When I received the box, it was shrinkwrapped, I removed the shrinkwrap and took the DVD case out, and inside the DVD case were 2 DVDs (32/64 bit) with proper MS holograms on it.  The DVD case had the product key in the correct place, and when I go to activate it, it says it's not genuine and is a MSDN key.  I have the receipt in my inbox.  Not a lot I can do against the seller as it was 6 months ago.

    As I bought this in good faith, and everything looked genuine, I don't suppose Microsoft offers a free replacement service?  :(

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 13, 2012 4:28 PM
    Moderator
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QTWJ-YTYKV-8MXKK
    Windows Product Key Hash: mMvjdKiF7qkVqmY8L1cAzj50R+Y=
    Windows Product ID: 00359-232-7206094-86387
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A2A36C8C-76A0-4CF7-BD9B-86431F1C4909}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2A36C8C-76A0-4CF7-BD9B-86431F1C4909}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8MXKK</PKey><PID>00359-232-7206094-86387</PID><PIDType>5</PIDType><SID>S-1-5-21-4136281787-1569506554-3953351426</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0416   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100622000000.000000+000</Date></BIOS><HWID>13BB3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-232-720609-00-2057-7600.0000-1342012
    Installation ID: 004132985553919856702655085733444061303386822514691260
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8MXKK
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 13/05/2012 18:25:47
    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154
    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GH4PGz3qnZI5B4dWv+we040MjDwDMwx
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      GSCI   A_M_I_  GMCHSCI
    Sunday, May 13, 2012 5:28 PM
  • Please submit a confidential Counterfeit Software Report and you may qualify for a complimentary genuine edition of Windows 7.

    Carey Frisch

    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 5:36 PM
    Moderator
  • "RJD1983" wrote in message news:1be404c2-4a32-43d8-9e6d-4f8d21d86f1b...
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QTWJ-YTYKV-8MXKK
    Windows Product Key Hash: mMvjdKiF7qkVqmY8L1cAzj50R+Y=
    Windows Product ID: 00359-232-7206094-86387
    Windows Product ID Type: 5
    Windows License Type: Retail
     
     
    Yes - as you surmised, your Key is from MSDN.
    It sounds as if you *may* be entitled to a complementary replacement.
    Be aware that such a replacement comes with a supplementary license that restricts the license to use on that PC, and cannot be transferred to another.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 5:37 PM
    Moderator
  • Many thanks every one.  Just out of curiosity, *if* I was eligible for a new licence, how long would it take MS to issue it after I fill in the form?  Would it just be a licence only, or would you get a physical product as well? 

    Thank you.

    Sunday, May 13, 2012 5:47 PM
  • IIRC, the site says 4-6 weeks -depending on workload, it may be less

    .You can continue to use your current install in the meantime.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 5:56 PM
    Moderator
  • Microsoft would send you a physical product (Windows 7 DVDs) and a genuine product key.  Processing time frame is 6-8 weeks or sooner.  Please review: Genuine Windows: frequently asked questions

    Carey Frisch

    • Marked as answer by RJD1983 Sunday, May 13, 2012 6:04 PM
    Sunday, May 13, 2012 6:00 PM
    Moderator
  • as per my information i can gather the product key *****-*****-8QTWJ-YTYKV-8MXKK was blocked on april 19th 2011 and should not have been sold to end user 6 months back. So my advice would be that you should first approach eBAY if you still have the proof of purchase and ask them to check records. You may get in touch with Microsoft as suggested by Carey Frisch


    Sunday, May 13, 2012 7:02 PM
  • Thanks DPC.  Are eBay likely to be of any help as it was more than 6 months ago?  I've checked for the seller again on eBay, and it says that the user is no longer registered. 
    Sunday, May 13, 2012 7:10 PM
  • as per my information i can gather the product key *****-*****-8QTWJ-YTYKV-8MXKK was blocked on april 19th 2011 and should not have been sold to end user 6 months back. So my advice would be that you should first approach eBAY if you still have the proof of purchase and ask them to check records. You may get in touch with Microsoft as suggested by Carey Frisch


    Not to put too fine a point on it - but you appear to have NO credentials for your assertion. You do not appear to be employed by MS, and can therefore have no details whatever of the Key - unless you were the vendor.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, May 13, 2012 7:12 PM
    Moderator
  • No, eBay will not be of help this long after the expiration of their resolution deadlines.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Sunday, May 13, 2012 7:58 PM
    Answerer
  • as per my information i can gather the product key *****-*****-8QTWJ-YTYKV-8MXKK was blocked on april 19th 2011 and should not have been sold to end user 6 months back. So my advice would be that you should first approach eBAY if you still have the proof of purchase and ask them to check records. You may get in touch with Microsoft as suggested by Carey Frisch


    DPC, if you are a Microsoft employee or are associated with Microsoft in some other way, please contact me through internal mail (I am listed in the GAL) so I may add permissions to your forum account that will display your association with Microsoft, below your Display Name, when posting in these forums.  This will provide proof, to those that read your post, that the assertions you make are backed by Microsoft. As an example, you can see the word "Owner" below my display name.  This means I am the designated owner and primary moderator for these forums and therefore, am directly associated with Microsoft.

    If you are not associated with Microsoft, please do not make assertions you have no way of knowing.

    Also, regarding the Product Key, MSDN Product Keys should Never be sold to end users (unless the key is part of a full MSDN subscription) so the fact that the key was sold, after it was blocked, is irrelevant.

    Thank you,


    Darin MS






    Monday, May 14, 2012 8:22 PM