help--genuine windows validation RRS feed

  • Question

  • if anyone can give me some help here. i bought this computer 4 years ago with windows preinstalled and now i keep getting an error saying that  my copy of windows xp did not pass genuine validation. how can that be when it was preinstalled on my computer by the company that i got it from.

    Thursday, October 11, 2007 2:40 AM


  • Hello Blondepr8


    First I will need to ask you some questions and have you run the MGA Diagnostic Test. Both the test and learning more about your computer's history will help me analyze the problem/problems and provide you with a resolution :-).  Please visit the following website http://www.microsoft.com/genuine .  Next locate then click the  "Validate Windows" button in the upper right hand corner of your screen. Please tell me what happens? Are you receiving any error codes and or messages? Please inclued this information when you post back. 


    - Where did you purchase the computer from? 

    - Was the computer brand new or purchased second hand?

    - Did you receive all the original software (including Windows and/or the restoration software media) with the system?

    - Did you ever take your computer to a repair facility during the past 4 years for any problems that may have required your system to be reformatted?



    Blondepr8, please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen Holm, MS

    WGA and OGA Forum Manager

    Thursday, October 11, 2007 6:09 PM