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Outlook Mobile App Appointments Being Dismissed RRS feed

  • Question

  • Hi,

       I have been using the Microsoft Outlook mobile app for several years. I have my devices (phone and tablet) set to show me calendar meeting reminders and what I have always done is to swipe right to get them off the screen. The preference being that when I log in to my desktop app the reminder will remind me. My experience over the last few months however is when I swipe the reminders away as I've always done it is now dismissing the calendar reminders and when I log on to the desktop app I don't get reminded and I have been missing some pretty important reminders, like making my mortgage payment for instance. Since my behavior hasn't changed it would appear the Outlook mobile app's behavior has changed. If I just leave the reminder display the on the phone it wakes up every few minutes to display the reminder. That said what can I do to still have my reminders come up on my mobile devices but just make the notification go away if I don't want to see that particular reminder without having the reminder dismissed?

    I have checked the swipe options in the app and changed it so the swiping does nothing but the issue persists.

    A few days later I reinstalled it on my tablet and turned off email and calendar notifications. However, the calendar reminders continue to come up and I was still getting instances of meeting reminders dismissed.

    Ideally I do want to see them but not be continually hounded by them and have the ability to swipe them away with out them being dismissed. The above steps were just for testing purposes.

    I have since switched to using a third party mobile app for just email. This doesn't handle shared mailboxes though.

    Thanks!


    Regards, Tony Tuccillo

    Wednesday, July 1, 2020 11:26 PM

All replies

  • Hi Bluefly,

    Thanks for visiting our forum. I am really sorry for the inconvenience that Outlook Mobile App causes to you. 

    According to your description, it seems that you had kept having troubles with calendar reminders on your phone and tablet over the last few months. However, since here we mainly focus on general issues about Outlook desktop client but your issue is more related to Outlook Mobile App. I'm afraid that little we could help about this issue. To better solve it, it is suggested to post a new thread to the dedicated forums:

    Outlook for iPhone:https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile
    Outlook for Android: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_amobile

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, July 2, 2020 3:07 AM
  • thank you for redirecting me to the proper forum.

    Regards, Tony Tuccillo

    Thursday, July 2, 2020 3:42 AM
  • Actually Jeff, I just realized I had initially posted this thread in that forum but after a month there was no reply.

    Regards, Tony Tuccillo

    Thursday, July 2, 2020 4:57 AM
  • Hi Tony,

    Thanks for your reply. 

    >> I had initially posted this thread in that forum but after a month there was no reply.

    Sorry to hear about this. I really want to help you, however, as mentioned before, we know little about Outlook Mobile App. It is suggested to try post a new thread in that forum and see if there could be any updates. 

    Hope your question will be resolved soon.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Sunday, July 5, 2020 12:05 PM
  • Hi ,

    Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Sunday, July 12, 2020 7:28 AM
  • Hi Jeff,

       Thanks for following up. Below is the reply to which I replied with the current build last Monday. Awaiting reply.

    I understand. Tony. Thank you for sharing this information. For us to further investigate this, can you please provide the exact build and version of your Outlook app and Android device.

    Also, if you're using or subscribed to Office 365, you may contact our Office 365 Support team to take advantage of your subscription and for further assistance. They have the necessary tools to thoroughly check this on their end.

    Regards.


    Regards, Tony Tuccillo

    Monday, July 13, 2020 12:53 AM
  • Hi Tony,

    Thanks for your reply. Please keep an eye on update from them and hope your issue could be resolved soon.

    By the way, in order to close this thread here, would you mind kindly marking helpful replies or your own reply as answers? Thanks for your understanding and support.

    "Outlook IT Pro Discussions" forum will be migrating to a new home on Microsoft Q&A, please refer to the sticky post for more details.

    Regards,

    Jeff Yang


    "Outlook IT Pro Discussions" forum will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Tuesday, July 14, 2020 9:46 AM
  • Thanks Jeff, I got a reply overnight saying to open a case with office 365 support.

    I also posted the question in Q&A at your suggestion.


    Regards, Tony Tuccillo

    Wednesday, July 15, 2020 12:46 AM
  • Hi ,

    Thanks for your update. Just keep an eye on update from them.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, July 21, 2020 8:27 AM