locked
Can not re-activate Window XP RRS feed

  • Question

  • In 2002, I brought Windows XP, activated it and made one backup copy for my laptop per my license .  Over the years, my laptop broke and I did not need a backup.  In April of 2009, I purchased a new Dell Laptop to be used as a backup for my desktop computer which runs Windows XP.  The Dell laptop came with window VISTA and not window XP.  I now need a backup to my desktop and so I installed my Window XP onto my new laptop.  I tried to activate my laptop copy via internet and phone, and was informed that I had exceeded my number authorized.  

    I can find no way to activate my window XP on my new laptop and I can not find a way to request that the number of licenses be reduced to one.  Who do I contact to make this request?
    Tuesday, February 16, 2010 9:06 PM

Answers

  • Hello Ronald,

      Please Activate by Phone again.  This time do not enter anything into the Phone Prompt.  This should force the phone prompt to transfer you to a Live Activation Rep. The Rep should be able to assist you in activating your Windows XP.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 10:19 PM
    Tuesday, February 16, 2010 10:18 PM