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Is it possible to pre-fill Outlook email form with email address from a entity that is not email enabled? RRS feed

  • Question

  • Hi all!

    I have a list of incidents in the Outlook client. I'm able to right-click a incident, create an email with the regarding field set to the given case:
    

    Now, the email form loads and the set regarding - field is already populated. However  there's no emailaddress filled in:

    I guess this is because even though the incident is email-enabled there's no default email address field to retrieve the email address from as the incident entity is not email enabled. Is there any way to get around this limitation?



    Wednesday, September 9, 2015 12:16 PM

Answers

  • This is outside CRM's domain.

    You are in the Outlook universe, so you would need to create a .net macro for Outlook that utlizes CRMs webservices to populate the email address.


    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Marked as answer by Torstein Utne Thursday, September 10, 2015 6:31 AM
    Wednesday, September 9, 2015 2:47 PM

All replies

  • This is outside CRM's domain.

    You are in the Outlook universe, so you would need to create a .net macro for Outlook that utlizes CRMs webservices to populate the email address.


    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Marked as answer by Torstein Utne Thursday, September 10, 2015 6:31 AM
    Wednesday, September 9, 2015 2:47 PM
  • Thanks!

    I suspected that might be the case. Do you know of any samples or how-tos available that'll point me in the right direction? 

    Thursday, September 10, 2015 6:31 AM