Another Person with Questions about Validation RRS feed

  • Question

  • I was sent here via a phone call to microsoft,  which said they have no phone support for Validation Concerns so here goes for anyone that can lend a hand...... I have a machine running Windows XP Pro and the Validation software says NOT GENUINE! (I ran the diag and get the same thing)... I bought this software about  1 or 2 years ago but I have the sticker or COA on the side and from what I can see it is genuine. It states: Windows XP Professional 1-2 CPU. (I assume the company had a license for two machines)...I bought it legally with book, wrapper, sticker or COA for side and had it registered. Can someone help or point me in a direction that can solve this without me spending $140 to buy it for a second time?




    Thursday, May 25, 2006 3:03 PM


All replies

  • Change your Product Key without a Reinstall to match your genuine Product Key or COA:

    First, please verify if your COA sticker or product key (http://www.microsoft.com/resources/howtotell/en/coa.mspx)

    matches your Product Key being used on your system. You can view your product key with the Genuine Advantage diagnostics tool (at least the last 15 digits) located here:


    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409  

    Thursday, May 25, 2006 4:40 PM
  • Verified COA sticker matched product key on  the system. Tried to reinstall the product key with the product key update tool to no avail. Where do I go from here? As I said in my last email I have the COA sticker that states on it for "1-2 CPU" which does not make the key unique. This is getting very Frustrating!
    Wednesday, May 31, 2006 7:35 PM
  • buds:


    Can you download and run this tool?



    Please press “copy to clipboard” and paste the response on the forum.


    As for "1-2 CPU" I believe that is in reference to computers using a single or dual CPU setup, not 2 different computers.  Windows XP Pro supports computers using up to two Central Processing Units (CPU) in one computer while Windows XP home only supports one. 





    Wednesday, May 31, 2006 7:43 PM
  • Unfortunately, your statement "It states: Windows XP Professional 1-2 CPU. (I assume the company had a license for two machines)..." is not factual.  The phrase "1-2 CPUs" actually means you can install just one (1) copy of Windows XP Professional on one (1) computer that uses 1 or 2 processors.  It does not mean it can be installed on two different computers using the same Product Key.

    In order to solve your issue, you'll need to purchase a new copy of Windows XP Professional and use the new CD and associated Product Key to perform a "Repair Install".

    How to Perform a Repair Install of Windows XP http://www.michaelstevenstech.com/XPrepairinstall.htm  
    Wednesday, May 31, 2006 7:51 PM
  • Here is the results of using the tool you mentioned.



    WGA Diagnostic Data (1.5.0530.2):
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-DG84B-H7XVV-9VVX8
    Windows Product Key Hash: /YpwP9pgf8bp7XaG93gWiDeINOw=
    Windows Product ID: 55274-640-3784634-23975
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: BY6DTLB
    ID: 579b61d8-842a-4bf8-b8f9-28aa87ec0b81
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic: 025D1FF3-138-8007007e

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics: 025D1FF3-138-8007007e

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>579b61d8-842a-4bf8-b8f9-28aa87ec0b81</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-9VVX8</PKey><PID>55274-640-3784634-23975</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-1004336348-682003330</SID><SYSTEM><Manufacturer>PCCHIPS</Manufacturer><Model>P25G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050621000000.000000+000</Date></BIOS><HWID>6D69399F0184225D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57825</Pid></Product></Products></Office></Software></GenuineResults> 

    Wednesday, May 31, 2006 9:54 PM
  • buds:

    The current Product Key being used on your system is non-genuine (labeled Invalid Product Key) for one of two reasons:

    - The key was made using a non-Microsoft sanctioned Key Generator

    - The key was reported lost or stolen from the original purchaser.


    Can you verify that your COA matches your Product Key? If it does not you can try the following:


    1 - Reinstall Windows so your COA matches your Product Key (install using your COA as the Product Key) - This is the preferred method by Microsoft, as it will be a fresh copy, void of potential hacked binary files and security loops that may have been created to bypass WGA. We know this is usually not the user preference, but it is the safest method.


    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

    Information about locating COA stickers is here:


    The copy of Office installed on this computer is also non-genuine.

    Have you determined if the product key on the COA matches the product key listed in your WGA diag log?  If it does match I would suggest filling out a counterfeit report.  If it doesn't follow the instruction on using the product key update tool above to change it to the key on your COA.


    I hope this helps,






    Wednesday, May 31, 2006 10:03 PM
  • Hi Buds,

    The bad news is that the diagnostic tool is of course showing that the installed copy of XP Pro is a Volume Licensing edition and that the Product Key used to install it is invalid.  "Invalid" means that the PK was generated using a non-MS key generator, or, that the PK was reported as lost, stolen, or compromised buy its owner.

    The worse news is that your installation of Office is bogus as well (Ofice Status:  114).

    You are saying that the PK stamped on the COA is the same as the one reported by the tool.  What about the CD and User Pamphlet you have?  Take a close look at both the CD and the COA and compare to the counterfeits located at this page:  http://www.microsoft.com/resources/howtotell/en/counterfeit.mspx

    If the materials you have are deemed hi-quality counterfeits, MS will replace them for free.

    Wednesday, May 31, 2006 10:09 PM