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Windows 7 Home Premium Product Key Not Valid After Computer Repairs RRS feed

  • Question

  • I recently fixed a friend's laptop for her due to extensive virus damage. The product key sticker is located on the notebook itself, but has become unreadable. The major downside is that it's only the very first character on the product key sticker that is fully illegible. I jumped the shark a bit and forgot to find the key for Windows 7 Home Premium beforehand and am now stuck. I have read through other threads with similar issues and have run the diagnostic tool to generate the following report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85806
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {E0D48806-AC3E-4D0B-8069-87DA507C4CAC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0D48806-AC3E-4D0B-8069-87DA507C4CAC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85806</PID><PIDType>5</PIDType><SID>S-1-5-21-4293101705-3563484405-3596485230</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5542                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.09          </Version><SMBIOSVersion major="2" minor="6"/><Date>20100118000000.000000+000</Date></BIOS><HWID>A6BB3607018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-4105-7600.0000-1982012
    Installation ID: 000310792444725783786151488456255394094344766030151866
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 16/07/2012 7:12:46 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GEQmCCgxm5U+Sh2dNCaiDzRVMcYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      SLIC            ACRSYS        ACRPRDCT
      SSDT            AMD           POWERNOW


    • Edited by Naiser Monday, July 16, 2012 11:22 AM
    Monday, July 16, 2012 11:18 AM

Answers

All replies

  • You would appear to have installed using the Default Key - probably with a Retail disk?

    Is the Recovery partition still available on the machine? (check the manual for access details)

    You can try using the Acer OEM_SLP Key - it *may* work, if you did a repair install rather than a clean install - the Key is VQB3X-Q3KP8-WJ2H8-R6B6D-7QJB7. (It's only valid where the OS has the proper certificates installed, which are not present on a retial disk, and where the proper SLIC table is present in the BIOS - which your machine appears to have)

    If that fails, then your best/cheapest option is to order a set of Recovery disks from Acer, and reformat/reinstall using those (unless of course you find a way to read the Key from the sticker)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 16, 2012 11:29 AM
    Moderator
  • Monday, July 16, 2012 11:39 AM
    Moderator
  • You would appear to have installed using the Default Key - probably with a Retail disk?

    Is the Recovery partition still available on the machine? (check the manual for access details)

    You can try using the Acer OEM_SLP Key - it *may* work, if you did a repair install rather than a clean install - the Key is VQB3X-Q3KP8-WJ2H8-R6B6D-7QJB7. (It's only valid where the OS has the proper certificates installed, which are not present on a retial disk, and where the proper SLIC table is present in the BIOS - which your machine appears to have)

    If that fails, then your best/cheapest option is to order a set of Recovery disks from Acer, and reformat/reinstall using those (unless of course you find a way to read the Key from the sticker)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I did do it with a retail disk, as the recovery partition was damaged and would no longer work for the laptop.

    My friend cannot afford to get a disk sent to her, so I'll have to let her know that it seems to be the only option and we'll have to figure it out from there.

    Thanks for your help though!

    Monday, July 16, 2012 11:59 AM
  • I finally figured it out and am having no issues.
    Monday, July 16, 2012 12:14 PM
  • Glad to hear it!

    Please post a new MGADiag report so we can check it out.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, July 16, 2012 12:25 PM
    Moderator