can't update my subscription

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  You have two choices. Contact support for help in getting the password reset - 
  

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
  
  Or, let the current subscription expire. When it expires, uninstall OneCare, How to Uninstall Windows Live OneCare, and the install the trial from http://onecare.live.com and click subscribe after it is installed and running. Then subscribe with a new LiveID (you logged in with a LiveID to get here to post) and provide payment information or use a retail key from a new retail boxed copy of OneCare.
  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

  • Marked as answer by Stephen BootsMVP, Moderator Thursday, April 2, 2009 3:13 PM

  Thursday, April 2, 2009 3:13 PM

  Moderator