Kb Article Keyword search

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  Hi, Divya.
  
  You can develop plugin which will handle Execute and RetrieveMultiple messages to insert filter in request.
  

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  • Proposed as answer by D-Virdi Thursday, February 18, 2010 8:29 AM

  Thursday, February 18, 2010 7:22 AM

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  Hi,
  
  On which event should i write the plugin.How to filter the lookup of KB article in case form.

  Thursday, February 18, 2010 7:37 AM
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  I've already wrote. Your plugin should handle Execute and RetrieveMultiple messages.
  

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  Thursday, February 18, 2010 7:39 AM

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  Can i write a custom role to give privelleges to only view those articles whose keyword is "Demo".If that how to write.

  Thursday, February 18, 2010 7:49 AM
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  I'm afraid that you can't.
  

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  Thursday, February 18, 2010 7:59 AM

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  Can u please tell me in which post event or pre create and in which entity should we write the plugin

  Thursday, February 18, 2010 8:16 AM
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  I can't explain someone something if he/she doesn't want to understand. Third and last time I answer - you should develop plugins which will handle RetrieveMultiple and Execute messages. Sample how to handle RetrieveMultiple and Execute messages .
  

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  • Marked as answer by DavidJennawayMVP, Moderator Sunday, March 14, 2010 2:11 PM

  Thursday, February 18, 2010 8:21 AM

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  Hi ,
  Sorry to ask u so much questions,Thanks for the update.now i understood ur logic.Thanks a lot for ur patience.Thanks a lot.
  
  
  Thanks
  Divya

  Thursday, February 18, 2010 8:25 AM