Another 'windows 7 build 7601 - this copy of windows is not genuine' Issue....

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  "Nikki Cee" wrote in message news:c7088656-96d0-4d30-8081-d701f5a08338...

  Hello there, My laptop has been working fine on windows 7 since I purchased it about a year ago. I am now seeing in the bottom right hand corner of the screen that it doesn't appear to be genuine ? I have pasted the Diagnostic report here and hopefully there is someone that can help me with this issue.

  Many thanks, Nikki.

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------
  Windows Validation Data-->
  
  
  Validation Code: 50
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  
  
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80004005
  
  
  Other data-->
  SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Quantum Q200                   </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS

  
  
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041013' to display the error text.
  Error: 0x80041013 
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  
  
  
  
  

  That’s an error message I am sure I’ve never seen before! ‘Provider load failure’

  Coupled with the failure to be able to access the files in the mismatch list, I suspect that you have either been using a Registry Cleaner, or have had a fight with a virus.

   

  Please open a Command Prompt window, and run the following commands

  ICACLS C:\Windows\System32\sppc.dll

  ICACLS C:\Windows\System32\rpchttp.dll

   

  (the second one is a randomly-chosen file for comparison purposes)

  Copy and paste the results into your response

  (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response).

   

   

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, February 23, 2012 12:25 PM

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  Hi   - this is the info as requested:~

  .. Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  
  C:\Users\Nicola-Jane>ICACLS C:\Windows\System32\sppc.dll
  C:\Windows\System32\sppc.dll NT SERVICE\TrustedInstaller:(F)
                               BUILTIN\Administrators:(RX)
                               NT AUTHORITY\SYSTEM:(RX)
                               BUILTIN\Users:(RX)
  
  
  Successfully processed 1 files; Failed processing 0 files
  
  
  C:\Users\Nicola-Jane>

  and the second one ~

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  
  C:\Users\Nicola-Jane>ICACLS C:\Windows\System32\rpchttp.dll
  C:\Windows\System32\rpchttp.dll NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)
  
  
  Successfully processed 1 files; Failed processing 0 files
  
  
  C:\Users\Nicola-Jane>

  many thanks,

  Nikki.

  
  

  ---

  N.J Coe

  Thursday, February 23, 2012 12:53 PM
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  "Nikki Cee" wrote in message news:8af7d4c6-e511-4208-b3e3-9638cadbdde3...

  Hi   - this is the info as requested:~

  .. Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  

  many thanks,

  Nikki.

   

  ---

  N.J Coe

  Nothing amiss there.

  (Bother – that’s the easy fix squelched, then!)

  First try a System Restore back to a time the system worked – it may fix the problem.

   

  If not, then run the standard file-system checks....

  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key
  You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
  
  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
  
  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  
  SFC /SCANNOW
  
  and hit the Enter key
  Wait for the scan to finish - make a note of any error messages - and then reboot.
  
  run another MGADiag report, and post the results.

  If the SFC scan reports that it couldn’t fix problems, please upload the CBS.log file to your public SkyDrive, and post a link here.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, February 23, 2012 1:16 PM

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  "Noel D Paton" wrote in message news:2cfdd13a-4cba-4366-b316-44f3914639e5...

  
  
  run another MGADiag report, and post the results.

  If the SFC scan reports that it couldn’t fix problems, please upload the CBS.log file to your public SkyDrive, and post a link here.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Also, when the scans are complete, and you have run another MGADiag report, please copy and paste the following line into a command prompt window, and then hit the Enter key to run it

  Once complete, reboot, and run another MGADiag report.

  for %i in (C:\Windows\System32\wbem\*.dll) do RegSvr32 /s %i

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  
  

  • Edited by Noel D PatonModerator Thursday, February 23, 2012 2:10 PM

  Thursday, February 23, 2012 2:08 PM

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  wow - well I believe I have followed all the steps you outlined. Just one thing though - after I ran the SFC it said that there were corrupt files but were unable to fix - it said that the details were included in the CBS log. I'm sorry, I don't have a clue how to find and upload the cbs.log file to my public sky drive. I'm the first to hold my hands up and say I'm not very computer 'savvy'- I'd be happy to have a bash if you could talk me through how to do it..

  Anyway, here is the final MGADiag as it is at the moment...

  many thanks,

  Nikki

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {122093AE-3E6C-402E-ACC8-BFED7417F5E7}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7601.win7sp1_gdr.111025-1505
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Nicola-Jane\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80004005
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80004005
  
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{122093AE-3E6C-402E-ACC8-BFED7417F5E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-4202721617-3007402605-1967112251</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Quantum Q200                   </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS><HWID>1D9C3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  
  Spsys.log Content: 0x80070002
  
  
  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041013' to display the error text.
  Error: 0x80041013 
  
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 11:17:2011 07:18
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJRWOXvwVL56f/7ohkOot4BLVhDqUla4
  
  
  OEM Activation 1.0 Data-->
  N/A
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DSGLTD APIC1036
    FACP DSGLTD FACP1036
    HPET DSGLTD OEMHPET 
    MCFG DSGLTD OEMMCFG 
    SLIC DSGLTD DSGWIND7
    OEMB DSGLTD OEMB1036
    GSCI DSGLTD GMCHSCI 
    SSDT PmRef Cpu0Cst
    SSDT PmRef Cpu0Cst
  
  
  
  

  report... 

  ---

  N.J Coe

  Thursday, February 23, 2012 4:03 PM
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  "Nikki Cee" wrote in message news:d462ea6c-5de0-4398-b7b2-971ef72e6bad...

  wow - well I believe I have followed all the steps you outlined. Just one thing though - after I ran the SFC it said that there were corrupt files but were unable to fix - it said that the details were included in the CBS log. I'm sorry, I don't have a clue how to find and upload the cbs.log file to my public sky drive. I'm the first to hold my hands up and say I'm not very computer 'savvy'- I'd be happy to have a bash if you could talk me through how to do it..

  Anyway, here is the final MGADiag as it is at the moment...

  many thanks,

  Nikki

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-XFQDR-PJ794-8447M
  Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
  Windows Product ID: 00359-OEM-8992687-00304
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  report...

  ---

  N.J Coe

  No change :(

   

  Do you have Windows Live Essentials installed? – if not, it’s easier to upload to another fileshare service.

   

  If you do have WLE, Sign on to your Live account by going to www.live.com 

  At the top of the page, you’ll see a SkyDrive option (between your Messenger and MSN) – click on that.

  Hopefully you’ll now see something that looks vaguely like Windows Explorer window (but glitzy<g>).

  Click on the Public folder to open it, then click on the link to ‘Add files’

  click on the link to ‘Select files from your computer’ and navigate to the C:\Windows\Logs\CBS folder

  In that folder, you’ll see the file CBS – or CBS.log (depending on your Explorer settings)

  right-click on the file and select Copy

  right-click on a blank are inside the same box, and click Paste to create a copy of the file, because you can’t upload it directly (you will be asked to confirm this – do so)

  Now click on the ‘CBS – Copy’ file that you just created, to highlight it, and then click on the Open button at the bottom of the window.

  The file now starts uploading.

  Once it’s complete, highlight the whole of the link in the address bar at the top of the IE window, and copy that to your response.

   

  Done :)

   

  If you prefer to use another fileshare service, that’s fine – again, we need to link to the file.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, February 23, 2012 4:51 PM

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  https://ghmzew.bay.livefilestore.com/y1pD_pyxL-15cpF-phYxox1TkmpGRDII4SpZiJncEDwRXhQ_Mut8oLUkiZ4-0S7U6Ew3rLsL8318mWcLafjg2mbXMQgQpSWEEPP/CBS%20-%20Copy.log?download&psid=1

  Goodness me - I think I have learned more about computers in one day than I have in the last 10 yrs.

  I hope I did it right :/

  Thanks,

  Nikki

  ---

  N.J Coe

  Thursday, February 23, 2012 10:11 PM
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  "Nikki Cee" wrote in message news:3f9cfc4c-937e-43e4-9bc4-1b6ee43a486d...

  https://ghmzew.bay.livefilestore..com/y1pD_pyxL-15cpF-phYxox1TkmpGRDII4SpZiJncEDwRXhQ_Mut8oLUkiZ4-0S7U6Ew3rLsL8318mWcLafjg2mbXMQgQpSWEEPP/CBS%20-%20Copy.log?download&psid=1

  ---

  N.J Coe

  Teehee! :)

  Sorry – the link seems to work, but I’m locked out of it, so presumably it’s in a private area/

  See if you can tag it as public. (I’ll see if I can find some instructions)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, February 23, 2012 10:16 PM

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  No reply from the Original Poster.

  Issue is assumed to be resolved.

  ---

  Darin MS

  • Marked as answer by Darin Smith MS Monday, February 27, 2012 11:35 PM

  Monday, February 27, 2012 11:35 PM