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Another 'windows 7 build 7601 - this copy of windows is not genuine' Issue.... RRS feed

  • Question

  • Hello there, My laptop has been working fine on windows 7 since I purchased it about a year ago. I am now seeing in the bottom right hand corner of the screen that it doesn't appear to be genuine ? I have pasted the Diagnostic report here and hopefully there is someone that can help me with this issue.

    Many thanks, Nikki.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {122093AE-3E6C-402E-ACC8-BFED7417F5E7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nicola-Jane\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80004005


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{122093AE-3E6C-402E-ACC8-BFED7417F5E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-4202721617-3007402605-1967112251</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Quantum Q200                   </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS><HWID>1D9C3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041013' to display the error text.
    Error: 0x80041013 


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:17:2011 07:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:




    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAAABAAAAAQABAAEAJJRWOXvwVL56f/7ohkOot4BLVhBWuA==


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DSGLTD APIC1036
      FACP DSGLTD FACP1036
      HPET DSGLTD OEMHPET 
      MCFG DSGLTD OEMMCFG 
      SLIC DSGLTD DSGWIND7
      OEMB DSGLTD OEMB1036
      GSCI DSGLTD GMCHSCI 
      SSDT PmRef Cpu0Cst
      SSDT PmRef Cpu0Cst



    Thursday, February 23, 2012 11:23 AM

Answers

  • No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS

    • Marked as answer by Darin Smith MS Monday, February 27, 2012 11:35 PM
    Monday, February 27, 2012 11:35 PM

All replies

  • "Nikki Cee" wrote in message news:c7088656-96d0-4d30-8081-d701f5a08338...

    Hello there, My laptop has been working fine on windows 7 since I purchased it about a year ago. I am now seeing in the bottom right hand corner of the screen that it doesn't appear to be genuine ? I have pasted the Diagnostic report here and hopefully there is someone that can help me with this issue.

    Many thanks, Nikki.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80004005



    Other data-->
    SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Quantum Q200                   </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS




    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041013' to display the error text.
    Error: 0x80041013
     


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes




    That’s an error message I am sure I’ve never seen before! ‘Provider load failure’
    Coupled with the failure to be able to access the files in the mismatch list, I suspect that you have either been using a Registry Cleaner, or have had a fight with a virus.
     
    Please open a Command Prompt window, and run the following commands
    ICACLS C:\Windows\System32\sppc.dll
    ICACLS C:\Windows\System32\rpchttp.dll
     
    (the second one is a randomly-chosen file for comparison purposes)
    Copy and paste the results into your response
    (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response).
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 23, 2012 12:25 PM
    Moderator
  • Hi   - this is the info as requested:~

    .. Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.


    C:\Users\Nicola-Jane>ICACLS C:\Windows\System32\sppc.dll
    C:\Windows\System32\sppc.dll NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)


    Successfully processed 1 files; Failed processing 0 files


    C:\Users\Nicola-Jane>

    and the second one ~

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.


    C:\Users\Nicola-Jane>ICACLS C:\Windows\System32\rpchttp.dll
    C:\Windows\System32\rpchttp.dll NT SERVICE\TrustedInstaller:(F)
                                    BUILTIN\Administrators:(RX)
                                    NT AUTHORITY\SYSTEM:(RX)
                                    BUILTIN\Users:(RX)


    Successfully processed 1 files; Failed processing 0 files


    C:\Users\Nicola-Jane>

    many thanks,

    Nikki.



    N.J Coe

    Thursday, February 23, 2012 12:53 PM
  • "Nikki Cee" wrote in message news:8af7d4c6-e511-4208-b3e3-9638cadbdde3...

    Hi   - this is the info as requested:~

    .. Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    many thanks,

    Nikki.

     


    N.J Coe

    Nothing amiss there.
    (Bother – that’s the easy fix squelched, then!)
    First try a System Restore back to a time the system worked – it may fix the problem.
     
    If not, then run the standard file-system checks....
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
    If the SFC scan reports that it couldn’t fix problems, please upload the CBS.log file to your public SkyDrive, and post a link here.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 23, 2012 1:16 PM
    Moderator
  • "Noel D Paton" wrote in message news:2cfdd13a-4cba-4366-b316-44f3914639e5...


    run another MGADiag report, and post the results.
    If the SFC scan reports that it couldn’t fix problems, please upload the CBS.log file to your public SkyDrive, and post a link here.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Also, when the scans are complete, and you have run another MGADiag report, please copy and paste the following line into a command prompt window, and then hit the Enter key to run it

    Once complete, reboot, and run another MGADiag report.

    for %i in (C:\Windows\System32\wbem\*.dll) do RegSvr32 /s %i


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, February 23, 2012 2:08 PM
    Moderator
  • wow - well I believe I have followed all the steps you outlined. Just one thing though - after I ran the SFC it said that there were corrupt files but were unable to fix - it said that the details were included in the CBS log. I'm sorry, I don't have a clue how to find and upload the cbs.log file to my public sky drive. I'm the first to hold my hands up and say I'm not very computer 'savvy'- I'd be happy to have a bash if you could talk me through how to do it..

    Anyway, here is the final MGADiag as it is at the moment...

    many thanks,

    Nikki

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {122093AE-3E6C-402E-ACC8-BFED7417F5E7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nicola-Jane\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x80004005
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x80004005


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{122093AE-3E6C-402E-ACC8-BFED7417F5E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-4202721617-3007402605-1967112251</SID><SYSTEM><Manufacturer>Advent                         </Manufacturer><Model>Quantum Q200                   </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.08   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100624000000.000000+000</Date></BIOS><HWID>1D9C3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041013' to display the error text.
    Error: 0x80041013 


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:17:2011 07:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:




    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAJJRWOXvwVL56f/7ohkOot4BLVhDqUla4


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DSGLTD APIC1036
      FACP DSGLTD FACP1036
      HPET DSGLTD OEMHPET 
      MCFG DSGLTD OEMMCFG 
      SLIC DSGLTD DSGWIND7
      OEMB DSGLTD OEMB1036
      GSCI DSGLTD GMCHSCI 
      SSDT PmRef Cpu0Cst
      SSDT PmRef Cpu0Cst



    report... 


    N.J Coe

    Thursday, February 23, 2012 4:03 PM
  • "Nikki Cee" wrote in message news:d462ea6c-5de0-4398-b7b2-971ef72e6bad...

    wow - well I believe I have followed all the steps you outlined. Just one thing though - after I ran the SFC it said that there were corrupt files but were unable to fix - it said that the details were included in the CBS log. I'm sorry, I don't have a clue how to find and upload the cbs.log file to my public sky drive. I'm the first to hold my hands up and say I'm not very computer 'savvy'- I'd be happy to have a bash if you could talk me through how to do it..

    Anyway, here is the final MGADiag as it is at the moment...

    many thanks,

    Nikki

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XFQDR-PJ794-8447M
    Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
    Windows Product ID: 00359-OEM-8992687-00304
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    report...


    N.J Coe

    No change :(
     
    Do you have Windows Live Essentials installed? – if not, it’s easier to upload to another fileshare service.
     
    If you do have WLE, Sign on to your Live account by going to www.live.com 
    At the top of the page, you’ll see a SkyDrive option (between your Messenger and MSN) – click on that.
    Hopefully you’ll now see something that looks vaguely like Windows Explorer window (but glitzy<g>).
    Click on the Public folder to open it, then click on the link to ‘Add files’
    click on the link to ‘Select files from your computer’ and navigate to the C:\Windows\Logs\CBS folder
    In that folder, you’ll see the file CBS – or CBS.log (depending on your Explorer settings)
    right-click on the file and select Copy
    right-click on a blank are inside the same box, and click Paste to create a copy of the file, because you can’t upload it directly (you will be asked to confirm this – do so)
    Now click on the ‘CBS – Copy’ file that you just created, to highlight it, and then click on the Open button at the bottom of the window.
    The file now starts uploading.
    Once it’s complete, highlight the whole of the link in the address bar at the top of the IE window, and copy that to your response.
     
    Done :)
     
    If you prefer to use another fileshare service, that’s fine – again, we need to link to the file.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 23, 2012 4:51 PM
    Moderator
  • https://ghmzew.bay.livefilestore.com/y1pD_pyxL-15cpF-phYxox1TkmpGRDII4SpZiJncEDwRXhQ_Mut8oLUkiZ4-0S7U6Ew3rLsL8318mWcLafjg2mbXMQgQpSWEEPP/CBS%20-%20Copy.log?download&psid=1

    Goodness me - I think I have learned more about computers in one day than I have in the last 10 yrs.

    I hope I did it right :/

    Thanks,

    Nikki


    N.J Coe

    Thursday, February 23, 2012 10:11 PM
  • "Nikki Cee" wrote in message news:3f9cfc4c-937e-43e4-9bc4-1b6ee43a486d...
    Teehee! :)
    Sorry – the link seems to work, but I’m locked out of it, so presumably it’s in a private area/
    See if you can tag it as public. (I’ll see if I can find some instructions)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, February 23, 2012 10:16 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS

    • Marked as answer by Darin Smith MS Monday, February 27, 2012 11:35 PM
    Monday, February 27, 2012 11:35 PM