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CRM 4.0 Email router stops processing inbox when it hits email with CRM token RRS feed

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    I'm at a loss on how to fix this one.  I've configured the email router to access my Exchange 2007 inbox, which seems to be working fine.  If I look in the event log I see a bunch of event log warnings about an email not matching any known records.  I have 3 emails in my inbox that where sent from the CRM system and have the CRM token in the subject line, two of which are replies to the first email (which I assume will get created in Dynamics as activities against the regarding object for the original email).  The service seems stops doing anything once it hits the CRM items in my mailbox since I see no event log entries created after that email before the crm items (even though I have dozens of emails after that one that have no CRM tokens, so I expect to see Warnings for those also).
    The email router profile is set to use a users creds that has admin access to the organization, and the "Test Access" on the email router configuration wizard reports success across the board.

    Is there any other logging I can do to figure out whats going on?  Anyone seen this before?  I've applied the latest rollup 3 to the email router.
    Tuesday, March 31, 2009 1:45 AM

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    How is the Access Credentials set up on your deployment (in the router)? - if set to a user, does the user have all rights in CRM (to append/create/etc) - At first pass, that's my suspicion - but I'm eager to hear what others have to say about it as well. -

    Take close look at the steps followed by Larry in this posting - he's given some good insight into the steps he followed to get the router running correctly.  http://ts2blogs.com/blogs/larrylentz/archive/2008/02/16/configuring-crm-4-0-e-mail-router.aspx

    Larry is one of the MVPs and a moderator of the forum, he may spot the issue right away.

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    • Marked as answer by Jim Glass Jr Tuesday, March 31, 2009 5:16 PM
    Tuesday, March 31, 2009 4:51 AM
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    Hi Bryce - I'm not sure of the specifics of your problem - But I can answer your question about how to track more extensive logging of the email router.

    I've used the logging / tracing tool found here : http://blogs.msdn.com/benlec/archive/2008/07/02/crm-4-0-e-mail-connector-logger-tool.aspx with some instructions here: http://blogs.msdn.com/benlec/archive/2008/03/25/how-to-implement-logging-for-the-microsoft-crm-4-0-e-mail-connector.aspx)

    And the tips found here:
    http://blogs.msdn.com/benlec/archive/2008/12/23/incoming-e-mails-are-not-tracked-in-crm.aspx to resolve issues with the email router.

    The logs may identify the issue you have - but if not - please update with the specific errors from the logs that may help identify the issue.
    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    Tuesday, March 31, 2009 2:36 AM
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    Thanks for the link Scott.  After turning on the logging it does appear to be processing email messages, just rejecting the CRM ones which doesnt make sense to me.  I sent an email from a case inside dynamics to myself, and then from outlook replied to that email.  I would expect that reply to be picked up from my inbox and placed into dynamics (as an activity against the case for me), but it appears to reject the reply?  Not sure why though.

    Log output:

    03/30/2009 21:16:51 : #20669 - Checking for e-mail messages to process in mailbox my.email@company.com.
    03/30/2009 21:16:52 : #49073 - Validating the e-mail message with subject "Sending email from dynamics test CRM:00010005" from "Bryce Godfrey" <my.email@company.com> to "Bryce Godfrey" <my.email@company.com> for delivery to my.email@company.com.
    03/30/2009 21:16:52 : #1866 - Checking the e-mail message with subject "Sending email from dynamics test CRM:00010005" in mailbox my.email@company.com for delivery to http://crm/EngineeringTest.
    03/30/2009 21:16:52 : #60263 - The e-mail message with subject "Sending email from dynamics test CRM:00010005" in mailbox my.email@company.com for delivery to http://crm/EngineeringTest was rejected.
    03/30/2009 21:16:52 : #20669 - Checking for e-mail messages to process in mailbox my.email@company.com.
    03/30/2009 21:16:52 : #49073 - Validating the e-mail message with subject "RE: Sending email from dynamics test CRM:00010005" from "Bryce Godfrey" <my.email@company.com> to "Bryce Godfrey" <my.email@company.com> for delivery to my.email@company.com.
    03/30/2009 21:16:52 : #1866 - Checking the e-mail message with subject "RE: Sending email from dynamics test CRM:00010005" in mailbox my.email@company.com for delivery to http://crm/EngineeringTest.
    03/30/2009 21:16:52 : #60263 - The e-mail message with subject "RE: Sending email from dynamics test CRM:00010005" in mailbox my.email@company.com for delivery to http://crm/EngineeringTest was rejected.
    03/30/2009 21:16:52 : #20669 - Checking for e-mail messages to process in mailbox my.email@company.com.

    Tuesday, March 31, 2009 4:23 AM
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    How is the Access Credentials set up on your deployment (in the router)? - if set to a user, does the user have all rights in CRM (to append/create/etc) - At first pass, that's my suspicion - but I'm eager to hear what others have to say about it as well. -

    Take close look at the steps followed by Larry in this posting - he's given some good insight into the steps he followed to get the router running correctly.  http://ts2blogs.com/blogs/larrylentz/archive/2008/02/16/configuring-crm-4-0-e-mail-router.aspx

    Larry is one of the MVPs and a moderator of the forum, he may spot the issue right away.

    Scott Sewell, CustomerEffective | http:\\blog.CustomerEffective.com | Twitter:@ScottSewell
    • Marked as answer by Jim Glass Jr Tuesday, March 31, 2009 5:16 PM
    Tuesday, March 31, 2009 4:51 AM
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    Ok... after a little more testing I think I figured this out.  I had created a contact of myself with my corporate email address, and sent the email to that... so basically to myself from myself, and then replied to it (again too myself from myself).  I tried a seperate contact that was my hotmail address, and replied to the email from there and it got imported into Dynamics as expected.

    In response to your question the access credentials are set to a user defined, and the user (myself) is an administrator.
    Tuesday, March 31, 2009 5:23 AM
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    We are on 4.0 with Rollup 11 installed.

    I have a workflow to send notice to a User when there is a Status Change in opportunity.
    The regarding is set to the oppty.

    When I test, I receive the email in my Outlook (we use Outlook for CRM
    Desktop, On Premises), but 'Track in CRM' is not set. 

    Is this a User Problem or known issue?

     

    Also wehn I send regular email from crm system to my inbox I don't see that email as trcaked in crm icon and we are using email router to send and receive email. I have all the settings for email router configured correctly.

    Wednesday, October 20, 2010 8:16 PM