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I need help with my one care subsripction RRS feed

  • Question

  • I currently have a OneCare free trial and i have an activation code that i just recently opened today, but it says that my current product code is already currently in use. I know whats the problem but i jsut dont know how to resolve it. I ended up having to uninstall my other onecare subscription because i already had a free trail to add my activation code but it was currently lost until today so it ran out of time and my only option was to uninstall. Before i uninstalled i had entered the product code on the website and now whenever i enter my product code and try to activate my free trail into a real account it says it is currently in use and i dont no what to do because i had entered the code right after uninstalling thinking that it would reinstall on my computer after i uninstalled it. Now i dont no what to do. Somone help me please!

    Alexander mack.
    Tuesday, August 25, 2009 11:15 PM

Answers

  • Before you entered the product key you were asked to enter a Live ID and password. Use that same Live ID and password without entering the product key to activate One Care
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, August 26, 2009 7:10 AM
    Moderator

All replies

  • Before you entered the product key you were asked to enter a Live ID and password. Use that same Live ID and password without entering the product key to activate One Care
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Wednesday, August 26, 2009 7:10 AM
    Moderator
  • I'll add that to use your new product key, you will need to create a new susbcription with a new LiveID. The product key you used previously can't be used again, but that LiveID used will allow you to activate the original subscription information to the reinstall of oneCare.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, August 26, 2009 11:31 AM
    Moderator