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Interesting Invalid Product Key Problem RRS feed

  • Question

  • I have a Dell PC that was purchased for me as a gift from an authorized Dell reseller here in Austin TX (where half the population faces north, drops to their knees, and chants praises to Michael whenever the word "Dell" is uttered, as the joke goes). It did not come with a Windows booklet, certificate or disc. The most interesting thing about it is that on top of the machine is an authentic COA with "Windows 2000 Professional 1-2CPU" and "Dell" instead of "OEM Product" -- but on the front of the machine next to the P4 sticker it has a Windows XP sticker, and it has XP Pro installed. Furthermore, I'm getting Invalid Product Key messages; of course, I can't use the key changing tool since I have no idea what the product key actually should be.

    I ran the spiffy diagnostic tool and got these results:

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-FWHCV-KY92J-QVK8D
    Windows Product Key Hash: w2Prb8X+xnJ+8AtDPE8rXkwKrv4=
    Windows Product ID: 55274-640-2354975-23567
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QDN45Q
    ID: 5a94d128-6a57-4982-bb55-5f251b8d50e6
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>5a94d128-6a57-4982-bb55-5f251b8d50e6</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QVK8D</PKey><PID>55274-640-2354975-23567</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1677128483-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX240               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20020301000000.000000+000</Date></BIOS><HWID>7B803BAF0184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57489</Pid></Product></Products></Office></Software></GenuineResults> 

    Clues? Suggestions?

    Saturday, May 27, 2006 8:23 PM

Answers

  • Red Spot,

    Mouse's computer does have a bogus XP Pro installed on it now, so I think he would qualify for the Genuine Offer.

    Your point about Home and Pro is a good one that is not specifically covered in the FAQ, so I will post a separate question to the MS guys for a specific answer.

    W2K came into the picture when we were trying to figure out what his computer was licensed to run.  As it turns out, it has a COA for W2KPro.

    Sunday, May 28, 2006 1:20 PM

All replies

  • Mouse,

    Head on over to http://support.dell.com and enter the Dell Service Tag number into Block #1 then choose Original Config in Block#2.

    Look on the list of what the computer shipped with to see if it came with W2K Pro or XP.

    My guess is that since it has a Certificate of Authenticity for Windows 2000 Pro, that's probably what it shipped with and is probably what it is licensed to run.

    Post back and let us know.

    Saturday, May 27, 2006 8:33 PM
  • Yep, it says 2000 Pro.
    Saturday, May 27, 2006 8:43 PM
  • Mouse,

    Since the computer is licensed to run W2K Pro, if you are interested in installing it, you need only acquire the Dell Operating System Reinstallation CDs for W2K Pro.  These might be available from Dell for a nominal charge, or you might be able to find them on eBay or equivalent.  If you have a friend who has some old Dell Windows 2000 Pro CDs laying around that would work, too.

    Here's the Dell article on how to do it:  http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=D0436B2BEA961379E030A68F272854D9&c=us&l=en&s=gen

    If you want to stay with XP, you can take the Genuine Windows Offer for XP Home at $99 or XP Pro at $149.  If you take the Home offer, you will have to offload all of your data and do a clean installation, as there is no other way to "revert" an XP Pro installation to an XP Home installation.  If you want to stay with XP Pro, then the keytool included in the Offer will do the job in a matter of a few minutes.

    You could also do nothing---XP will continue to work.

    Saturday, May 27, 2006 9:27 PM
  • Two things,

    1. Windows 2000 is not under the WGA program and WGA diag tool is not to be used for Win 2000.It is only valid for  Xp versions of Windows.

    2. WGA program's offer for Home and Pro versions of XP is only valid for non genuine versions of software installed in the computer ie;If one has non-legit XP home he/she can only upgrade to genuine Home for $99 and if its XP Pro then upgrade to genuine XP Pro for $149 would only be possible.

    Sunday, May 28, 2006 5:01 AM
  • Red Spot,

    Mouse's computer does have a bogus XP Pro installed on it now, so I think he would qualify for the Genuine Offer.

    Your point about Home and Pro is a good one that is not specifically covered in the FAQ, so I will post a separate question to the MS guys for a specific answer.

    W2K came into the picture when we were trying to figure out what his computer was licensed to run.  As it turns out, it has a COA for W2KPro.

    Sunday, May 28, 2006 1:20 PM