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Gateway E4000 XP Pro license key won't work with action pack XP Pro RRS feed

  • Question

  • Sorry if this is the wrong forum. I took my best guess.  If it is the wrong one, let me know the correct one and I will repost.

    I have a customer that owns a Gateway E4000 PC that had XP Professional loaded on it when they bought it.  They lost the entire contents of the hard drive and the recovery CDs are not available because Gateway sold the support of this model of machine to MPC which is now bankrupt.  I spoke directly with Gateway support and they told me they couldn't and wouldn't help me.

    I tried to do a clean install of XP Professional from my Action Pack CDs and when I entered their license key from the back of their computer, it tells me their license key is invalid.  Is there a difference in the keys for Windows XP that comes preinstalled on Gateway computers vs our action pack CDs?  If so, is there any way to get this converted to a key that will work or are there any other options so I can get their machine back up and running?  I really don't want to tell them that they have to spend an additional $200 for a new copy of the OS when they've already paid for it once when they bought the computer.
    Sunday, May 24, 2009 1:44 AM

Answers

  • Good Morning,

    Below websites End Users may acquire replacement media in the event that Microsoft software CD(s) originally purchased through a System Builder is defective, damaged on receipt or during installation, or misplaced. Additionally, an End User should only place orders through this website when they are not able to obtain replacement through the System Builder from whom they originally purchased the software.

     

    United States and Canada:

    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

     (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

    Europe, Middle East, Africa:

    https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

    Asia-Pacific: 

    https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

    Latin America or South America:

    https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us

     Thank you for visiting the WGA program forum.


    Stephen :-)


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 4:34 PM
    Tuesday, May 26, 2009 4:33 PM
  • JCS,

    Honestly I am not sure. This falls outside our area of expertise. More than likely it would be the OS. This is a guess. The OEM Manufacturer would be the responsible one for providing drivers for their computer product. Have you visited Gateway Technical Support and searched for the model computer there? If not please take the time and see if the drivers are available. Also you may search for the actual service tag or serial number of your system and may be able to pull up specs on the system and potentially be directed for required drivers needed. Also Windows OS does a great job of detecting drivers. My past experiences with some systems is certain drivers would not be found such as the networking card...why I do not know. Each system is different. 


    Hopefully this will provide you with more assistance JCS.



    Take care and thank you again for visiting us :-)



    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 1:33 AM
    Thursday, May 28, 2009 1:32 AM
  • I ended up going a totally different direction and I successfully got the system running so thought I would post how I got there for others who are feeling my pain.

    1) I installed XP professional using my action pack CD and used one of my license keys to complete the installation.  I did NOT activate it.
    2) I went to this website http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx which allows you to change your windows key.  I followed the prompts and entered the key on the back of the Gateway computer.  It must have liked it because the need to activate windows went away.
    3) While searching for drivers, I stumbled over a program called DriverRobot (www.driverrobot.com).  I downloaded it, copied it to the Gateway computer, and ran the program.  It provided an HTML page with links to every driver that I needed. 
    4) I couldn't connect to the internet without the ethernet driver and I have a Verizon Air Card so I installed its software on the Gateway and connected to the internet.  I clicked each link in the DriverRobot generated HTML page which downloaded the drivers and then I installed them. 

    Fearful that DriverRobot was some kind of virus or that I had downloaded one as a result of DriverRobot, I loaded AVG virus scanner and scanned the entire computer.  The system is clean.  With the disclaimer that I have only used DriverRobot once, I highly recommend taking a look at their site for driver needs.  I may have missed something on their website because it says the price is $39.95 but I downloaded and ran it for free.

    I have not thoroughly beat up the computer but it does seem to be working. 

    I want to thank everyone for their great advice and helpfulness.  I learned a lot that I didn't want to know during this process.


    Saturday, May 30, 2009 2:53 AM

All replies

  • OK, here's what you need to do.

    Using a Windows XP Professional w/SP3 CD, install the operating system without typing in the product key.
    After installation is complete, visit http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx and use
    that tool to type in the Gateway product key.  Product activation may require you to "activate by phone".


    Carey Frisch
    Sunday, May 24, 2009 11:37 PM
    Moderator
  • Hello JCSoftwareConsulting,

    Another option is to do the installation with a genuine hologrammed systembuilder/OEM/small manufacturer XP CD.  This CD will directly accept the Product Key (PK) on the Gateway's Certificate of Authenticity (CoA).  Then, do a phone activation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, May 25, 2009 4:23 AM
  • Good Morning,

    Below websites End Users may acquire replacement media in the event that Microsoft software CD(s) originally purchased through a System Builder is defective, damaged on receipt or during installation, or misplaced. Additionally, an End User should only place orders through this website when they are not able to obtain replacement through the System Builder from whom they originally purchased the software.

     

    United States and Canada:

    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

     (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

    Europe, Middle East, Africa:

    https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

    Asia-Pacific: 

    https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

    Latin America or South America:

    https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us

     Thank you for visiting the WGA program forum.


    Stephen :-)


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 4:34 PM
    Tuesday, May 26, 2009 4:33 PM
  • Do you know if they will send me the original restore disks or will it be just the OS and I will still have to find all of the drivers?
    Tuesday, May 26, 2009 10:44 PM
  • JCS,

    Honestly I am not sure. This falls outside our area of expertise. More than likely it would be the OS. This is a guess. The OEM Manufacturer would be the responsible one for providing drivers for their computer product. Have you visited Gateway Technical Support and searched for the model computer there? If not please take the time and see if the drivers are available. Also you may search for the actual service tag or serial number of your system and may be able to pull up specs on the system and potentially be directed for required drivers needed. Also Windows OS does a great job of detecting drivers. My past experiences with some systems is certain drivers would not be found such as the networking card...why I do not know. Each system is different. 


    Hopefully this will provide you with more assistance JCS.



    Take care and thank you again for visiting us :-)



    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 28, 2009 1:33 AM
    Thursday, May 28, 2009 1:32 AM
  • I ended up going a totally different direction and I successfully got the system running so thought I would post how I got there for others who are feeling my pain.

    1) I installed XP professional using my action pack CD and used one of my license keys to complete the installation.  I did NOT activate it.
    2) I went to this website http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx which allows you to change your windows key.  I followed the prompts and entered the key on the back of the Gateway computer.  It must have liked it because the need to activate windows went away.
    3) While searching for drivers, I stumbled over a program called DriverRobot (www.driverrobot.com).  I downloaded it, copied it to the Gateway computer, and ran the program.  It provided an HTML page with links to every driver that I needed. 
    4) I couldn't connect to the internet without the ethernet driver and I have a Verizon Air Card so I installed its software on the Gateway and connected to the internet.  I clicked each link in the DriverRobot generated HTML page which downloaded the drivers and then I installed them. 

    Fearful that DriverRobot was some kind of virus or that I had downloaded one as a result of DriverRobot, I loaded AVG virus scanner and scanned the entire computer.  The system is clean.  With the disclaimer that I have only used DriverRobot once, I highly recommend taking a look at their site for driver needs.  I may have missed something on their website because it says the price is $39.95 but I downloaded and ran it for free.

    I have not thoroughly beat up the computer but it does seem to be working. 

    I want to thank everyone for their great advice and helpfulness.  I learned a lot that I didn't want to know during this process.


    Saturday, May 30, 2009 2:53 AM