Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows 7 Not Genuine but updates are downloaded. RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I bought a family Update from Vista to Windows 7 in December of 2010. Good for installation on three computers. Two continue to function correctly, but one has given me the Windows 7 not genuine after last upgrade.

    Here is the report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-D2B78-884QB-G97XD

    Windows Product Key Hash: 41ATHbBT+hFHuaBSXwcBsiJagEQ=

    Windows Product ID: 00359-030-4667516-85087

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {DD0AAF2F-9952-4199-9EEB-781BAEE8D568}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.111025-1503

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DD0AAF2F-9952-4199-9EEB-781BAEE8D568}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G97XD</PKey><PID>00359-030-4667516-85087</PID><PIDType>5</PIDType><SID>S-1-5-21-1710913904-3924683630-3514980878</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20071215000000.000000+000</Date></BIOS><HWID>DA343307018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-030-466751-01-1033-7600.0000-3502011

    Installation ID: 008162877862067705448444965902255292445576606133169195

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: G97XD

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 4

    Trusted time: 12/16/2011 2:37:38 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAnJ94I0ZvZP7ye4j9tlmWp+xQRCWKbZXbsg0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC DELL FX09

    FACP DELL FX09

    HPET DELL FX09

    MCFG DELL FX09

    SLIC DELL FX09

    DMY2 DELL FX09   

    Friday, December 16, 2011 8:52 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote
    "DLTerpstra" wrote in message news:c73cc21e-4e7b-4c10-acca-d353c9c82c26...

    I bought a family Update from Vista to Windows 7 in December of 2010. Good for installation on three computers. Two continue to function correctly, but one has given me the Windows 7 not genuine after last upgrade.

    Here is the report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-D2B78-884QB-G97XD

    Windows Product Key Hash: 41ATHbBT+hFHuaBSXwcBsiJagEQ=

    Windows Product ID: 00359-030-4667516-85087

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20071215000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Partial Product Key: G97XD

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 4

    Trusted time: 12/16/2011 2:37:38 PM

     

     
     
    You would appear to have neglected to activate this installation.
    If it won’t activate over the internet, then use telephone activation, as it may mean that the install thinks that it was done from a clean HD, rather than as an upgrade....
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by DLTerpstra Monday, December 19, 2011 2:54 PM
    Friday, December 16, 2011 8:58 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    You need to create your own forum thread and post your MGA Report in that thread, thank you.
    Carey Frisch
    Monday, December 19, 2011 5:32 PM
    Moderator

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote
    "DLTerpstra" wrote in message news:c73cc21e-4e7b-4c10-acca-d353c9c82c26...

    I bought a family Update from Vista to Windows 7 in December of 2010. Good for installation on three computers. Two continue to function correctly, but one has given me the Windows 7 not genuine after last upgrade.

    Here is the report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-D2B78-884QB-G97XD

    Windows Product Key Hash: 41ATHbBT+hFHuaBSXwcBsiJagEQ=

    Windows Product ID: 00359-030-4667516-85087

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20071215000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Partial Product Key: G97XD

    License Status: Notification

    Notification Reason: 0xC004F009 (grace time expired).

    Remaining Windows rearm count: 4

    Trusted time: 12/16/2011 2:37:38 PM

     

     
     
    You would appear to have neglected to activate this installation.
    If it won’t activate over the internet, then use telephone activation, as it may mean that the install thinks that it was done from a clean HD, rather than as an upgrade....
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by DLTerpstra Monday, December 19, 2011 2:54 PM
    Friday, December 16, 2011 8:58 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    OK, I will try that. Not sure how that whole phone activation works. Do I have to be connected to a phone line to do that?

    I tried several times to do it over the internet and it said that the key was no good. I did not understand as it had been running correctly for months. It also gets the updates OK, and seems to function fine (except for the black desktop and the notice in the corner that it is not genuine). The problem just started yesterday with the latest updates installation. I read of other problems like this and ran CHKDSK and SFC scan as recommended on other posts with no positive results. I was afraid that I might have to do a "clean" installation and have all of those a70+ updates to run again. 

    Friday, December 16, 2011 10:42 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "DLTerpstra" wrote in message news:d6fa5532-908f-4d3e-824f-069c75613045...

    OK, I will try that. Not sure how that whole phone activation works. Do I have to be connected to a phone line to do that?

    I tried several times to do it over the internet and it said that the key was no good. I did not understand as it had been running correctly for months. It also gets the updates OK, and seems to function fine (except for the black desktop and the notice in the corner that it is not genuine). The problem just started yesterday with the latest updates installation. I read of other problems like this and ran CHKDSK and SFC scan as recommended on other posts with no positive results. I was afraid that I might have to do a "clean" installation and have all of those a70+ updates to run again.

    (actually, it’s around 100+ now <eg>)
    No – you don’t have to be connected to a landline. I routinely do them over a mobile phone, and have been known to use a public phone box a half mile away from the PC (just make sure that you can read your own writing if you try that, and take details of your COA Sticker with you!)
    Often an update will expose a pre-existing problem (classic case: installing SP1 onto a system ’activated’ using a known Loader – it will install fine, but reboot to non-genuine status).
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 16, 2011 11:20 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks for the help it is working now.  

     

    Monday, December 19, 2011 2:55 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    "DLTerpstra" wrote in message news:7e8d4630-1d14-4cb7-90d9-4a2694ab84d0...

    Thanks for the help it is working now. 

     

    Great – well done
     
    Good luck.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 19, 2011 3:18 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    I bought a family Update from Vista to Windows 7 in December of 2010. Good for installation on three computers. Two continue to function correctly, but one has given me the Windows 7 not genuine after last upgrade.
    cheap designer
    • Edited by wefwe fwew Monday, December 19, 2011 4:56 PM
    Monday, December 19, 2011 4:55 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    You need to create your own forum thread and post your MGA Report in that thread, thank you.
    Carey Frisch
    Monday, December 19, 2011 5:32 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    "Carey Frisch" wrote in message news:cdd53d99-382e-4120-b2db-58a7bd9eece8...
    You need to create your own forum thread and post your MGA Report in that thread, thank you.
    Carey Frisch
     
    Dozy – it’s SPAM!
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 19, 2011 10:23 PM
    Moderator