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Dynamics CRM 2011 Outlook client configuration failed RRS feed

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    Hello everybody,

    Last Sunday a colleague experienced a problem with his CRM client for Outlook and he decided to delete and the reapply the configuration via the configuration wizard. The configuration process failed with this error:

    Exception : InternalOperationPlugin: Could not find method 'RetrievePrivilegeMaxDepthFromTeamRoles' on 'Microsoft.Crm.ObjectModel.PrivilegeService'.    in Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()

    The user is a System Administrator and he can access CRM via browser.

    No other client is experiencing this issue, but I suppose it's not user related, because if I try configuring the same machine with another user profile, I get the same.

    So I uninstalled every piece of CRM related software on that notebook and then I tried re-installing "from scratch".. no way, it always go in exception during the configuration process. I've also tried to configure another organization.. no way.

    We've tried to configure on another PC and we've succeded.. but, of course, he needs the CRM client running on that notebook :-(

    Some system info:

    • Outlook 2010 SP2 (build number 14.0.7113.5005) x86
    • Windows 7 Pro x64
    • Dynamics CRM 2011 for Office Outlook rollup 16 (build number 5.0.9690.3911)

    Any idea?

    Thanks in advance!

    Bye

    Wednesday, February 26, 2014 1:57 PM

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    Update:

    I tried to restore .NET framework via control panel, no change at all.

    I found some error reports on the server:

    Error Type: System.Reflection.TargetInvocationException
    Error Message: Exception has been thrown by the target of an invocation.
    Error Stack Trace: 
    at RuntimeMethodHandle._InvokeConstructor(IRuntimeMethodInfo method, Object[] args, SignatureStruct& signature, RuntimeType declaringType)  ilOffset = 0xFFFFFFFF
    at RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0xD8
    at ConstructorInfo.Invoke(Object[] parameters)  ilOffset = 0x0
    at VersionedPluginProxyStepBase.InitializePlugin(IOrganizationContext context, StepDescription stepDescription, SecureConfigurationCache stepSecureConfigurationCache, Type type)  ilOffset = 0x8F
    at V5PluginProxyStep..ctor(Guid stepId, SecureConfigurationCache stepSecureConfigurationCache, CrmEventLog eventLog, IOrganizationContext context)  ilOffset = 0xF4
    at PluginStep..ctor(Guid stepId, SecureConfigurationCache stepSecureConfigurationCache, CrmEventLog eventLog, IOrganizationContext context)  ilOffset = 0xA4
    at PipelineStepFactory.CreateInstance(Guid stepId, IOrganizationContext context)  ilOffset = 0x26
    at PipelineStepCacheLoader.LoadCacheData(Guid key, ExecutionContext context)  ilOffset = 0x39
    at ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)  ilOffset = 0x43
    at CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)  ilOffset = 0x0
    at CrmSharedMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)  ilOffset = 0x97
    at MessageProcessorCacheLoader.GetCustomizationLevel(MessageProcessor mp, ExecutionContext context)  ilOffset = 0x63
    at MessageProcessorCacheLoader.LoadCacheData(MessageProcessorKey key, ExecutionContext context)  ilOffset = 0xE
    at ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)  ilOffset = 0x43
    at CrmSharedMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)  ilOffset = 0x97
    at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0x24
    at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x1D3
    at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Boolean traceRequest, OrganizationContext context, Boolean returnResponse)  ilOffset = 0x205
    at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)  ilOffset = 0x34
    at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)  ilOffset = 0x24


    InnerException:
    Error Type: Microsoft.Crm.CrmInvalidOperationException
    Error Message: InternalOperationPlugin: Could not find method 'RetrievePrivilegeMaxDepthFromTeamRoles' on 'Microsoft.Crm.ObjectModel.PrivilegeService'.
    Error Stack Trace: 
    at InternalOperationPlugin.InitializeLogicalMethod(MessageProcessorKey key, XmlDocument doc, IOrganizationContext context)  ilOffset = 0x11A
    at InternalOperationPlugin..ctor(StepDescription stepDescription, IOrganizationContext context)  ilOffset = 0x6


    InnerException:
    Error Type: System.InvalidOperationException
    Error Message: InternalOperationPlugin: Could not find method 'RetrievePrivilegeMaxDepthFromTeamRoles' on 'Microsoft.Crm.ObjectModel.PrivilegeService'.
    Error Stack Trace: 


    Stack Frame: 

    at   ilOffset = 0xFFFFFFFF
    at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x226
    at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0xE7
    at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x41
    at ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)  ilOffset = 0xC6
    at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
    at ChannelHandler.DispatchAndReleasePump(RequestContext request, Boolean cleanThread, OperationContext currentOperationContext)  ilOffset = 0x1D7
    at ChannelHandler.HandleRequest(RequestContext request, OperationContext currentOperationContext)  ilOffset = 0xF1
    at ChannelHandler.AsyncMessagePump(IAsyncResult result)  ilOffset = 0x21
    at AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)  ilOffset = 0x0
    at AsyncResult.Complete(Boolean completedSynchronously)  ilOffset = 0xC2
    at ReceiveItemAndVerifySecurityAsyncResult`2.InnerTryReceiveCompletedCallback(IAsyncResult result)  ilOffset = 0x55
    at AsyncThunk.UnhandledExceptionFrame(IAsyncResult result)  ilOffset = 0x0
    at AsyncResult.Complete(Boolean completedSynchronously)  ilOffset = 0xC2
    at AsyncQueueReader.Set(Item item)  ilOffset = 0x21
    at InputQueue`1.Dispatch()  ilOffset = 0x121
    at ScheduledOverlapped.IOCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* nativeOverlapped)  ilOffset = 0x22
    at IOCompletionThunk.UnhandledExceptionFrame(UInt32 error, UInt32 bytesRead, NativeOverlapped* nativeOverlapped)  ilOffset = 0x5
    at _IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)  ilOffset = 0x3C


    Custom Message: RequestName: RetrievePrivilegeMaxDepthFromTeamRoles 
    Thursday, February 27, 2014 7:36 PM
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    Final update:

    we solved this strange situation installing CRM 2011 on a brand new server and importing the organization on that deployment.

    We took this difficult decision when a second user experienced the problem, during configuration of his new PC.

    • Proposed as answer by Adam Vero Saturday, March 15, 2014 10:19 AM
    Friday, March 14, 2014 4:50 PM