Question about email in CRM

All replies

• 

  

  0

  Sign in to vote

  Hello,

  You can implement your requirement using custom development, you could configure to create new contact from incomming email or can do development to search for existing and associate email with existing contact.

  Did you check CRM Queue Manager , but not sure if it is updated or not.

  ---

  Our Website | Our Blog | Follow US | My Facebook Page | Microsoft Dynamics CRM 2011 Application Design
  Make sure to "Vote as Helpful" and "Mark As Answer",if you get answer of your question.

  Monday, November 25, 2013 9:52 AM

  Moderator
• 

  

  0

  Sign in to vote

  Hi,

  The Dynamics CRM Email Router should be able to do what you're referring to. Basically, the Email router will handle the sending and/or receiving of emails for the users (support@cronus.com) you setup in CRM to use Email Router as the transport medium. The user need not be logged on for all this to work.

  There are lots of material on the web about this feature, but here is one that should gives you a good understand on what it does and how to use it:

  http://msdn.microsoft.com/en-us/library/hh550195.aspx

  Also, the installation code is available here: http://www.microsoft.com/en-au/download/details.aspx?id=27818

  Configuring the Email Router: http://msdn.microsoft.com/en-us/library/hh550195.aspx

  You can also refer to the Dynamics CRM Installation Guide for more help: http://www.microsoft.com/en-au/download/details.aspx?id=3621

  Hope this helps.

  ---

  Eric UNG [Senior Analyst Programmer :: Sydney, Australia]

  
  

  • Edited by Eric Ung Monday, November 25, 2013 9:53 AM

  Monday, November 25, 2013 9:52 AM