Hi
I bought my computer from acer. And then I reinstall my vista using the vista disc provided by Acer. And today after i update my computer using the automatic upgrade, it keeps asking me to activate my vista. I use the product key I found at the back of my computer but I have the message -- my product key is not valid. I don't know why and how to deal with this. following is the result of the diagnostic tool:
Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-BBKH9-JPQ83-2Q2T3
Windows Product Key Hash: SSkcTAF4ol98ImzcLFj6gbHNQr0=
Windows Product ID: 89572-OEM-7231384-19774
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {0EB92B2F-8CDA-42FB-A328-2FE580B2F29B}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.070828-1515
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0EB92B2F-8CDA-42FB-A328-2FE580B2F29B}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2Q2T3</PKey><PID>89572-OEM-7231384-19774</PID><PIDType>8</PIDType><SID>S-1-5-21-2341703557-3731570822-3319218869</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5610Z </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V3.33</Version><SMBIOSVersion major="2" minor="33"/><Date>20070109000000.000000+000</Date></BIOS><HWID>2D323507018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>659BB2F5D25F500</Val><Hash>uzZAFAUTY+jqBS6zNW9dW0AYB6E=</Hash><Pid>72079-640-3435312-55615</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B4EF129DC83C586</Val><Hash>4MAHjQFgg6bf/UMWZbFEVG5qJuU=</Hash><Pid>89388-707-1080113-65158</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
