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cant download templates RRS feed

  • Question

  • Office and word have been activated sucessfully, but I cant download templates
    Keep asking me to valadate

    Just ran the diagnostics, heres the results, Can you help?




    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WXDKJ-WQCTK-FRRWY
    Windows Product Key Hash: vMN2TVesJPoaZ+DQmiBobQxg7wU=
    Windows Product ID: 55274-OEM-2246511-78128
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E9E04A22-3759-4824-9D0B-5C8F593DF4CB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9E04A22-3759-4824-9D0B-5C8F593DF4CB}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FRRWY</PKey><PID>55274-OEM-2246511-78128</PID><PIDType>3</PIDType><SID>S-1-5-21-1202660629-484763869-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DQ177A-ABA a450n</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.20   </Version><SMBIOSVersion major="2" minor="3"/><Date>20040128000000.000000+000</Date></BIOS><HWID>5FEF3C6F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>78D9BF94B229F12</Val><Hash>uEFSQjIOwhg3QkxwBcvGZX+LP3g=</Hash><Pid>81610-905-1064622-62207</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BB67EB68D60B70E</Val><Hash>0ydaQK1FOcaJZXbuyNcdP+bcewo=</Hash><Pid>81602-903-5378741-68587</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A77A:Compaq Computer Corporation|1A77A:Compaq Computer Corporation|14989:GENUINE C&C INC|1A77A:Hewlett-Packard Company|104FA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    • Moved by Stephen Holm Wednesday, March 4, 2009 11:06 PM (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Sunday, March 1, 2009 5:34 PM

Answers

  • Hello Bill,


    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I need to mention that this is out of scope for the OGA program forums. Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. If you wish to continue using it, you would need to buy a Full Version of Microsoft Office.

    If the copy of Office, that came with your computer is supposed to be a Full Version, then your vendor should have included in the documentation that came with your computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Vendor and/or person that you bought the computer from for further assistance.

    The following Knowledge Base (KB) articles will show you how to determine whether you have a trial edition of an Office 2007 suite or program installed and conversion processes.

    KB927920 - How to determine whether you have a trial edition of a 2007 Office suite or program installed

    http://support.microsoft.com/kb/927920/en-us

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    Also note that trial software has a 30 day timer which begins when you launch the program for the first time.

    If it is out of date, you will have two options. The first is to uninstall it from your system. The second is to purchase the full version. It is recommended that you uninstall it if you do not wish to purchase to avoid further validation issues.


    Thank you for visiting the WGA program forum.


     
    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, March 5, 2009 3:21 AM
    Thursday, March 5, 2009 3:20 AM