My issue is regarding a setting with my backspace button that is not deleting my text when highlighted on MS Word 2003.
I have just finished holding for support for over 1.5 hours without being given a resolution to my issue. My first call was placed at around 9:15 PM Central Standard Time (7:15 PM Pacific Time). I spoke to a female representative who asked me questions and gave me case # 1061903615. She said she would forward my call to the correct department and the wait time was about 4 minutes. After being on hold for an hour, I decided to call from my wife's phone while still connected on my first call on my phone. I gave my case # to the gentleman that answered. He said that my call wasn't even on the waiting list. He offered to put my new phone call on the list and I should have a very short wait time. He even said he'd make sure my call went through correctly. Well, it didn't. I waited an additional 30 minutes. By this time, it was approaching 9:00 PM Pacific Time, when your support services close.
Needless to say, I'm unimpressed with your support services. I began to seek support through email only to find that there is a charge for that. I like to believe that I'm a fairly understanding and patient person, having worked in customer service for some time myself. However, this was a bit too much.
Now, my only request is to find out what you intend to do to keep this from happening in the future. I only hope that I'm the last of your customers that must endure this kind of service.
