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Microsoft will not validate my Windows installation, despite valid COAs RRS feed

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    I bought a refurb computer from Dell. The first thing I did with it was upgrade it using Windows Anytime upgrade with a Windows upgrade license. Windows happily validated and accepted the license and then performed the upgrade. Two weeks later I get a notice that I need to validate Windows. A bit confused since I already validated when I upgraded, I enter my Windows Pro license and it wass rejected because it is a fresh install. I enter the Home Premium code that came with the computer and it was rejected because it is not the right version of Windows. I called Microsoft support and asked for a code to validate my installation and was told I had to format the hard drive and start over, this time validating the installation before doing the Anytime upgrade. When I complained about how much time it took to install all the programs and transfer the data (~12 hours), the CSR promptly hung up on me. I paid for the software and I can prove that it is legal and I have met the terms and conditions. Why won't Microsoft deliver the product purchased? What recourse do I have?
    Wednesday, June 15, 2011 3:00 AM

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     All I did was start the AnyTime upgrade and enter in my Win 7 Pro upgrade key. If you have the resources and directive, then I suggest that you try this scenario yourself to see if it works.

    OK, now I think I understand the problem.

    I do not believe a normal Upgrade Key will work using Anytime Upgrade.

    (Anytime Upgrade is very fickle, Only an Anytime Upgrade Key will work with Anytime Upgrade and Anytime Upgrade will only work using a Anytime Upgrade key)

     

    Now that you have restored back to the Windows 7 Home Premium, I recommend Upgrading to Pro using the Upgrade Software that came with the Upgrade key. In other words, do not use Anytime Upgrade.

     

    Once done, run a new Diag Report so we can give it a check.

     

    Thanks,

    Darin MS
    Friday, June 17, 2011 7:08 PM

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    Observe announcement 1 above.    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    A Windows 7 Anytime Upgrade key, like all Windows upgrade keys, requires that the previous copy of Windows remain installed on the hard drive before starting the upgrade.

    You state that you performed an Anytime Upgrade after receiving the refurb computer but then further on you talk about a license being rejected because of a fresh intall. Fresh is not a meaningful term. Do you mean a custom install, a clean install, or what?

    btw, you did not pay for the software. You only bought a license.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, June 15, 2011 4:45 AM
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    "balor123" wrote in message news:c778b54f-9a66-4cd1-9e86-095c8ed5977c...
    I bought a refurb computer from Dell. The first thing I did with it was upgrade it using Windows Anytime upgrade with a Windows upgrade license. Windows happily validated and accepted the license and then performed the upgrade. Two weeks later I get a notice that I need to validate Windows. A bit confused since I already validated when I upgraded, I enter my Windows Pro license and it wass rejected because it is a fresh install. I enter the Home Premium code that came with the computer and it was rejected because it is not the right version of Windows. I called Microsoft support and asked for a code to validate my installation and was told I had to format the hard drive and start over, this time validating the installation before doing the Anytime upgrade. When I complained about how much time it took to install all the programs and transfer the data (~12 hours), the CSR promptly hung up on me. I paid for the software and I can prove that it is legal and I have met the terms and conditions. Why won't Microsoft deliver the product purchased? What recourse do I have?

    I'm a little confused - you seem to be under the impression that Activation and Validation are the same thing - they aren't.
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 15, 2011 8:39 AM
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    In order to analyze and troubleshoot your issue, please download and run the  Microsoft Genuine Advantage Diagnostic Tool.  Then click on the  Continue  button, the  Copy  button, and then paste in this thread.  Thank you!

    Carey Frisch
    Wednesday, June 15, 2011 1:58 PM
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    Report is below. When I enter the product key printed on my computer, the validation tool gives me the following response: "The product key you have entered will not work with this edition of Windows 7. You must either run Windows 7 Setup or enter a Windows 7 Professional product key." When I enter the product key that came with my "Window 7 Pro Upgrade", I get the error "The following failure occurred while trying to use the product key: Code: 0xC004F061 Description: The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean installations."
    "Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85368
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {10C8B4C7-932A-4A93-8099-D7409573A142}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\<removed>\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10C8B4C7-932A-4A93-8099-D7409573A142}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85368</PID><PIDType>5</PIDType><SID>S-1-5-21-3385827561-4275163924-364601177</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>ACBB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7600.0000-1512011
    Installation ID: 015846442540444954909555429900931024916831791811830963
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Initial grace period
    Time remaining: 22380 minute(s) (15 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 6/15/2011 10:11:54 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:1:2011 01:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAEAAQAEAAAABAABAAEAln3y9PDpyTdQBHzp8BvcJYvxYj3WyieUFQWCusgxcoq+QS5z
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09   
      FACP DELL   FX09   
      HPET DELL FX09
      MCFG DELL FX09
      SSDT AMICPU PROC
      SLIC DELL   FX09   
      OSFR DELL   FX09   "

    Wednesday, June 15, 2011 2:17 PM
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    "balor123" wrote in message news:7c87759a-7601-4da2-9d78-8352701ec9b6...
    Report is below. When I enter the product key printed on my computer, the validation tool gives me the following response: "The product key you have entered will not work with this edition of Windows 7. You must either run Windows 7 Setup or enter a Windows 7 Professional product key." When I enter the product key that came with my "Window 7 Pro Upgrade", I get the error "The following failure occurred while trying to use the product key: Code: 0xC004F061 Description: The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean installations."
    "Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85368
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
     


    Ah - the Key in use here is the Default Key for Windows 7 Pro - which cannot be activated.
    You may be able to activate it using your Key by using telephone activation, speaking to an Activation Rep.
     
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     
    If they can do nothing, then your only option is to reinstall using the Manufacturer's Recovery System, make sure that the system is activated and validated, and then do the Upgrade again (probably this time it would be good to do it the conventional way rather than using Anytime Upgrade, to prevent the same thing happening again)
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 15, 2011 2:53 PM
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    The rep tried to give me a key last time but it didn't take. It's not true that my only option is to reinstall the OS. Microsoft could provide me with a new key that validation will accept. Should I be contacting the legal department about this?

    Wednesday, June 15, 2011 11:44 PM
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    I've been following this thread and I'm confused.

    "The product key you have entered will not work with this edition of Windows 7. You must either run Windows 7 Setup or enter a Windows 7 Professional product key." When I enter the product key that came with my "Window 7 Pro Upgrade", I get the error "The following failure occurred while trying to use the product key: Code: 0xC004F061 Description: The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean installations."

     

    I am interpreting this this to mean you are using a key for a windows upgrade product intended for an upgrade from vista or xp as an anytime upgrade key. This doesn't make sense to me. I don't know if this can be expected to work. (at least I wouldn't expect it to)

    ref:

    http://windows.microsoft.com/en-US/windows7/Windows-7-activation-error-0xC004F061

    Disclaimer: I know little on this subject, just curious.


    Thursday, June 16, 2011 12:39 AM
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    That's correct and yes this is expected to work. You apparently just have to know to validate before updating. I've seen old threads covering this problem. Microsoft appears to be in no rush to fix it.
    Thursday, June 16, 2011 12:49 AM
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    Please review: Windows 7 activation error: invalid product key
    Carey Frisch
    Thursday, June 16, 2011 1:40 AM
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    First of all, that page refers to activation, not validation. I am able to activate Windows just fine, just not validate it. Second, what in that statement applies to my problem? I have a Windows 7 Home Premium and Windows 7 Pro upgrade product keys. These are not enough to validate Windows. The bug is that you must validate Windows 7 with the Home Premium key BEFORE upgrading to Windows Pro, otherwise there's no way to validate your installation of Windows. After 30 days, I will no longer be able to launch and a product which I can prove I paid for and, which a Microsoft CSR agrees, should be able to run!
    Thursday, June 16, 2011 5:04 AM
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    Note that a link to this post has been added to Wikipedia under "Windows Geniune Advantage".
    Thursday, June 16, 2011 5:29 AM
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    "balor123" wrote in message news:c0cd7504-ca7c-449a-8401-1acf93a9ce00...
    First of all, that page refers to activation, not validation. I am able to activate Windows just fine, just not validate it. Second, what in that statement applies to my problem? I have a Windows 7 Home Premium and Windows 7 Pro upgrade product keys. These are not enough to validate Windows. The bug is that you must validate Windows 7 with the Home Premium key BEFORE upgrading to Windows Pro, otherwise there's no way to validate your installation of Windows. After 30 days, I will no longer be able to launch and a product which I can prove I paid for and, which a Microsoft CSR agrees, should be able to run!

    Your system is NOT ATCIVATED - and cannot ever be activated using the key in your latest report.
    Please post a new report, as things may have changed since the last time, if MS have attempted repairs

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 16, 2011 7:10 AM
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    It's like no one on this forum reads my posts. I have have two product keys - one for a fresh install of Windows 7 Home Premium and one for Windows 7 Pro upgrade. Windows 7 Home Premium was installed on my computer by Dell. I can't speak for what else they did but Dell gave me a COA and product key for the installation. I performed an AnyTime upgrade using the Windows 7 Pro upgrade key, which it accepted. I cannot validate Windows now as it won't accept either key. This is clearly a bug in the validation process. Either the AnyTime upgrade shouldn't have accepted an upgrade key with a keyless install or the validation process should have the ability to accept two keys.

    I have been given no indication that Microsoft is fixing this problem.

    This issue, btw, was reported well over 1 year ago and Microsoft still has not fixed the problem! Neither has Dell apparently, though I just reported it to them. 3 users reported the problem and 1 replied that they had a workaround, I tried that workaround and did not for me so I'm guessing Microsof thas plugged that loophole in an update.

    http://social.microsoft.com/Forums/en/genuinewindows7/thread/6851ca70-f916-4bfb-b61d-dd546e6443ad

    Thursday, June 16, 2011 4:23 PM
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    Noel (or any other Microsoft employee) - 

    I can't enter my product keys and then run the diag tool because Windows won't accept my keys. Can you give me your contact information somehow? I'll give you my two product keys - one for a fresh install and one for an upgrade - and you can give me instructions on how to validate my installation. I will update this post with the resolution so that people on Wikipedia can see how Microsoft responds to "false positives".

    So far the best that I can report is what the Microsoft CSR told me - my only option is to reinstall the OS.

     

    Thursday, June 16, 2011 4:27 PM
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    The MGADiag tool will run even if Windows is not activated or validated.  Also, your system will continue to operate after expiration of the 30-day grace period.  It is not true that it will shut down.  You will be nagged, however. 

    When you do a keyless intallation you then have to use a full license key to activate.  An Anytime Upgrade key requires that you upgrade from a qualifying previous version of Windows.  It myst be on the computer when you start the AU process. 

    If you restore Home Premium you can then use the AU upgrade to Professional.  You should not then have an issue validating. 

    It is difficult understanding what you did from your descriptions, but you may be blaming MS for a bug that isn't there no matter how much you may think so. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, June 16, 2011 5:14 PM
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    OK, this thread has turned into a hairball mainly because there is confusion between terms being used.

     

    First Activation vs Validation

     

    Activation is a (Required) process were by the Windows software is 'Unlocked' for use by a Product Key. If you think of entering your Product key into Windows like inserting your house key into your front door lock then Activation would be like turning the house key and opening the front door.

    Validation is an (Optional) online process that verifies that your copy of Windows is genuine and that critical Windows licensing files have not been damaged, deleted, or removed.

     

    Please forget about Validation for now. Your issue is NOT with Validation.

     

    Next Upgrade vs Anytime Upgrade

     

    Upgrade is when you buy a Upgrade copy of Windows (either Digitally through the Microsoft Store or in a physical box from a store).

    Anytime Upgrade  is when you upgrade from one version of Widows to another version using the Anytime Upgrade software.

    While these two types of Upgrade do the same thing, they do it in completely different ways.   Specifically an Anytime Upgrade key will Only work in a Windows that used the Anytime Upgrade software. In other words, a Anytime Upgrade key will NOT work in a Fresh or Clean install.

     

    The Diagnostic Report shows that the current key being used is what is known as a Keyless Install key. When installing Windows, the user is not required to enter a Valid Product Key.  If no valid product Key is entered during install, Windows will automatically use it's Keyless Install key.  The keyless Install key acts as a Trial key and allows the user to use Windows for 30 days before a Valid Product Key must be entered.

     

    Now, in your posts you state that you bought a Dell PC (with Windows 7 Home Premium) and used the Anytime Upgrade to Windows 7 Professional . The Anytime Upgrade key was accepted and you were able to Activate.

    You next say that some unknown time later, Windows said you needed to Validate (actually you mean Activate since Windows does not require Validation which is completely optional). You state that you were unable to Activate because the Product Key was not accepted. This is where it gets confusing since if the Product Key was accepted during the Anytime Upgrade, you would not be asked to enter the key again. That is unless, between the time you did Anytime Upgrade and the time Windows asked you to Activate, you did a clean install of Windows 7 Pro.

    The fact that the current Diagnostic Report shows that a Keyless Install key is being used, further supports the idea that some time after doing the Anytime Upgrade, you did a clean install of Windows 7 Pro. 

    So , when you did this clean install, Windows did not accept the Anytime Upgrade key and so Windows used it's Keyless install key instead (which is why your Diagnostic Report is showing a Keyless install key currently in use).  And now that the 30 day Keyless Install key trial has ended, Windows wants you to enter a valid key but will not accept the Anytime Upgrade key because a clean install will not accept a Anytime Upgrade key.

     

    To resolve your issue, you will need to reinstall the Dell supplied Windows 7 Home Premium then use the Anytime Upgrade software to upgrade to Windows 7 Home Premium (using your original Anytime Upgrade key).  The Anytime Upgrade key will then be accepted and you will be able to Activate without issue (although you may need to use the Activate by Phone method)

     

    If after you have resolved the issue, you can then attempt to Validate (only if you want to since it is optional) by going to http://www.microsoft.com/genuine/validate

     

    Thank you,

    Darin MS
    Thursday, June 16, 2011 10:21 PM
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    Hi Darin,

    Thank you for reading all of the posts. You seem to be the only one to do so here. I did not install Windows 7 Home Premium on my computer - Dell did. They may have used a keyless install - I don't know. While I'm a tech savvy user (I even interviewed for a job at Microsoft once), it did not occur to me to check if Dell entered in a product key when shipping me a computer nor is it obvious when you get it that they set it up this way. It seems strange to me that Dell would do that and that Microsoft would allow them to do it but as the referenced post shows, they are apparently doing it.

    I did not use an Anytime upgrade key; I used a Windows 7 Pro upgrade key. I don't know if those two are different but what I purchased is also capable of upgrading from Vista, not just between different versions of Windows 7. I did not do a Window 7 Pro clean install as you suggested. I never even put the CD in. All I did was start the AnyTime upgrade and enter in my Win 7 Pro upgrade key. If you have the resources and directive, then I suggest that you try this scenario yourself to see if it works.

    Friday, June 17, 2011 12:31 AM
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    The first thing that I did when I got this new computer was to make an image of the hard drive to my NAS using CloneZilla. I have now restored this image so it is exactly as the factory shipped it to me. Below is the diagnostic information.

    "Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {0760C078-64C2-4F13-A4A9-8A870015A10D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0760C078-64C2-4F13-A4A9-8A870015A10D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3385827561-4275163924-364601177</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>ACBB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1322011
    Installation ID: 019486627463875466314633303984901142516386180266145540
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/16/2011 9:49:20 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAAAEAAAAAgABAAEAln3y9PDpUAR86fAb3CViPdbKJ5QVBYK6yDEucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL  FX09
      MCFG   DELL  FX09
      SSDT   AMICPU  PROC
      SLIC   DELL    FX09  
      OSFR   DELL    FX09"

    Both times I went through the Windows initial setup however the result was not the same. The first time I did not have Internet Explorer installed. I had to install it using Windows Update. I'm guessing the difference is that Windows noticed that I have a Wifi adapter and tried to connect to my router. The first time I hit skip and this time I entered the information. Both times I also had an active internet connection through the Ethernet port. Perhaps Windows didn't activate when I hit skip the first time? If that were the case, then I shouldn't have been able to install the Windows Virtual PC after upgrading to Windows Pro, since that requires validation if I recall. If that's the case, then the only explanation is that the computer was validated and then became unvalidated. What could cause this to happen?

    Friday, June 17, 2011 1:59 AM
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    "balor123" wrote in message news:beec510a-f52d-430b-91ba-9139cbaeb33e...

    The first thing that I did when I got this new computer was to make an image of the hard drive to my NAS using CloneZilla. I have now restored this image so it is exactly as the factory shipped it to me. Below is the diagnostic information.

    "Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Both times I went through the Windows initial setup however the result was not the same. The first time I did not have Internet Explorer installed. I had to install it using Windows Update. I'm guessing the difference is that Windows noticed that I have a Wifi adapter and tried to connect to my router. The first time I hit skip and this time I entered the information. Both times I also had an active internet connection through the Ethernet port. Perhaps Windows didn't activate when I hit skip the first time? If that were the case, then I shouldn't have been able to install the Windows Virtual PC after upgrading to Windows Pro, since that requires validation if I recall. If that's the case, then the only explanation is that the computer was validated and then became unvalidated. What could cause this to happen?


    Yep - that is the standard Dell Key.
    The OEM_SLP Key is self-activating and does not require internet access to activate - all other keys require either internet or telephone activation.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 17, 2011 6:37 AM
    Moderator
  • Question
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     All I did was start the AnyTime upgrade and enter in my Win 7 Pro upgrade key. If you have the resources and directive, then I suggest that you try this scenario yourself to see if it works.

    OK, now I think I understand the problem.

    I do not believe a normal Upgrade Key will work using Anytime Upgrade.

    (Anytime Upgrade is very fickle, Only an Anytime Upgrade Key will work with Anytime Upgrade and Anytime Upgrade will only work using a Anytime Upgrade key)

     

    Now that you have restored back to the Windows 7 Home Premium, I recommend Upgrading to Pro using the Upgrade Software that came with the Upgrade key. In other words, do not use Anytime Upgrade.

     

    Once done, run a new Diag Report so we can give it a check.

     

    Thanks,

    Darin MS
    Friday, June 17, 2011 7:08 PM
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    I think I setup my last computer the same way and it worked but thanks for identifying the problem. I'm going to stick with the Home Premium version now. It's a lot of work to risk messing it up again and I only wanted it for the virtual machine, which I can live without or get through Virtual Box if needed.
    Saturday, June 18, 2011 2:14 AM