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XP Dics Part # RRS feed

  • Question

  • Hope this is the correct forum. If not, please advise.                                                                       I talked with Ms, on the phone, about my personal defective XP Pro CD, and was asked for the part #. The info on the label is so faint it can hardly be read.                                                                                                                                                                   How do I find a part #?  If they are referring to the product key, it was lost. The version of XP on my computer was put there by a shop who replaced a defective HD, and is one big headache. They could not use my CD, it will not load. The product key I got using Magical Jelly Bean is not the one from my disc.

    Thanks,                                                                                                                                        Sarge

     

    Wednesday, May 26, 2010 1:11 AM

Answers

  • Hello Skysarge,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 26, 2010 12:06 PM

All replies

  • Hello Skysarge,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, May 26, 2010 12:06 PM
  • "Skysarge" wrote in message news:c798f1b6-abaa-42fb-b289-56d3d521609e...
    > Hope this is the correct forum. If not, please advise.
    > I talked with Ms, on the phone, about my personal defective XP Pro CD, and
    > was asked for the part #. The info on the label is so faint it can hardly
    > be read.
    > How do I find a part #? If they are referring to the product key, it was
    > lost. The version of XP on my computer was put there by a shop who
    > replaced a defective HD, and is one big headache. They could not use my
    > CD, it will not load. The product key I got using Magical Jelly Bean is
    > not the one from my disc.
    >
    > Thanks,
    > Sarge
    >
    >
    >
     
     
    If they asked for the Part Number - they mean the one that is printed on the
    Actual disk - not the packaging. It shouldn't fade, unless it's not a
    genuine disk.
    On my Retail SP1 disk it's to the right, just under the 'Version 2002'
    description. It's not all that easy to read, unless you get the lighting
    right!
     
    HTH
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Thursday, May 27, 2010 8:22 AM
    Moderator
  • No reply from original poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, June 3, 2010 9:25 PM