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Windows Vista is not a genuine copy ('cept it really is) RRS feed

  • Question

  • My Vista says my period for activation has passed and my copy of Vista is not valid.

    Annoyingly this brand new computer has spent most of it's time being fiddled with and has finally returned from the place I purchased it.  I still don't know if it works properly because now Vista seems to be causing issues.

    I have entered the key in the box and it says it's not a valid key.  I double checked it and I typed it correctly.

    Online activation (which I really didn't want to do because I wanted to check system stability and avoid any viruses) did not work and has decided instead to display a 'not geniuine' message.

    Phone activation is not an option however if Microsoft should wish to phone me that would be appropriate.

    Please tell me why I should purchase next time instead of downloading?

    I think the problem will arise from this issue:  I have installed this version of Vista previously.  On my old pc.  I will remove that version of Vista (is that possible?) when I install Windows Home Server (which I have also purchased).  However, I am not going to do that until I know that both PCs are working fine and I can guarantee that my files are safe.

    Please could you provide information on how to fix this problem.  If you could also provide information on why some updates won't install and how to fix this problem I would be grateful.  Finally if you could answer to me whether I can uninstall the previous Vista machine or whether I will lose any files if I install WHS?  I would ideally install it with all my files still there, and then use the other machine to access the files.

    Many thanks
    Sunday, June 1, 2008 7:00 PM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Sunday, June 1, 2008 8:59 PM
    Moderator