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James Bloice Smith RRS feed

  • Question

  • My new copy of Office is being rejected on validation. Dispite having baught it online, I have a number of reasons to believe it to be genuine, not lease that the supplier is offering to replace the product. It passes all the visual diagnostic tests published on the Microsoft site, except for one. However, the Microsoft site would appear to be factually wrong in that case. The site says that the hologram which displays the two words "Microsoft" and "Genuine" should appear twise one at the top and one at the bottom.  My disk only displays this once. However, when I compare my disk with a friend's disk which is genuine his disk is identicle.

    I have wasted hours on this effort. Your simple instruction to run the Microsoft Genuine Advantage Diagnostic Tool and paste the results into my post post is simple and straightforward. However, in my hours of looking for an answer this is the first time I have encountered this simple instruction. On the other hand, I have seen repeatedly the invitation to purchase another Office Suite! It feels like you are putting marketing above customer care. I fully endorse your right to protect your product and unreservedly condemn piracy. However, you have to get your customer care right, make the error reporting blatantly obveous and demonstrate more desire to help your honest customers resolve their problems.

    If my product proves to be genuine, as I expect it will, who will compensate me for my lost time?
    • Split by Darin Smith MS Thursday, September 17, 2009 4:02 PM One issue per thread
    Thursday, September 17, 2009 1:14 PM

Answers

  • Hello Hello James

    Please refer to this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Right now your computer has a Volume Licensing installation of Microsoft Office Professional Plus 2007, and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    Microsoft Office Professional Plus 2007 is a Volume Licensing only edition of Office 2007, and should never be sold as a consumer product. It is quite often packaged by software pirates as the consumer license for Office 2007 Professional.

    I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 that you paid for, or a full refund. 

    You can also view the Office Genuine Offer FAQ to see if you qualify for the discounted or complimentary replacement of your nongenuine Office:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 4:16 PM
    Thursday, September 17, 2009 4:14 PM

All replies

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {40674041-861A-4B36-8C4C-92F43D10868D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40674041-861A-4B36-8C4C-92F43D10868D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2983806648-1073486872-2644030165</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090612000000.000000+000</Date></BIOS><HWID>67333507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1D344B47C3D5D86</Val><Hash>Bzz4eIGH7WcFmm2W+4ulfYk1/Xk=</Hash><Pid>89409-707-3395852-65074</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-2057-6001.0000-2332009
    Installation ID: 005625394384869103636661728224368440091480269094769904
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAeqjaMTaLjmgs4Ij9ZP54CyLe8vQeGCYbrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm

     

    • Split by Darin Smith MS Thursday, September 17, 2009 4:07 PM one issue per thread
    • Merged by Darin Smith MS Thursday, September 17, 2009 4:10 PM
    Thursday, September 17, 2009 1:21 PM
  • Hello Hello James

    Please refer to this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Right now your computer has a Volume Licensing installation of Microsoft Office Professional Plus 2007, and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    Microsoft Office Professional Plus 2007 is a Volume Licensing only edition of Office 2007, and should never be sold as a consumer product. It is quite often packaged by software pirates as the consumer license for Office 2007 Professional.

    I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 that you paid for, or a full refund. 

    You can also view the Office Genuine Offer FAQ to see if you qualify for the discounted or complimentary replacement of your nongenuine Office:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 17, 2009 4:16 PM
    Thursday, September 17, 2009 4:14 PM
  • Hi Darin,

    This is very quick, clear and conclusive. I do not use stolen software so I am glad to know. However, I do want to know why these simple steps to a definative answer took me so long to find and only then on this forum and not clearly & overtly published on the Microsoft Website. Further, why the visual checks for authenticity on the Microsoft website are inacurate. Those two features left me with sufficient uncertainty to lead me to waste a huge amount of time to get to this simple, quick, definitive answer.

    Many thanks

    James.
    Friday, September 18, 2009 9:06 AM