Renewing One Care

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  Hello rosewolfanna, it was not necessary to uninstall One Care. See this post on how to renew your subscription using a retail product key - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/d05b54d0-3ba0-4636-9330-3b809f70d126

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  Jim

  • Marked as answer by Stephen BootsMVP, Moderator Monday, March 2, 2009 3:47 AM

  Saturday, February 28, 2009 4:06 PM

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  i was able to put my product key in and i am now paid through next year.  my onecare is still saying i need to renew...does it take a day to update?  also my antivirus/spyware keeps turning off

  Saturday, February 28, 2009 4:29 PM
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  It usually takes about 24 hours for your renewal to show up in One Care. Having the malware protection turn off concerns me. If this is a new issue and only began after reinstalling One Care I recommend uninstalling One Care, running the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then install One Care. If the issue persists after reinstalling please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim

  Saturday, February 28, 2009 5:10 PM

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