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Help Please? Lost Validation after 2 months. Looked below, but did not see my same exact problem. RRS feed

  • Question

  •  I bought this Dell brand new from Dell about 2 months ago. No problems. worked great. I shut down the computer and went Windowsaway over night. Last night I came home and found that my Vista was no longer validated. I been pulling my hair out ever since. Here is what I have done to try to restore...to no avail....

    I boot up and get "An unauthorized change was made to Windows" So I click "learn more online"; It opens IE and goes to a MS page which tells me Validation is Incomplete. I click "run validation", I click "validate", then I get "validation did not pass". So I start following instructions. It instructs me to "restart software licensing". Well, first step is click "Start". Will Windows did not open, so I have not "start". I boot up in safe mode. Now i have a "start". I follow all the instructions. Start/All Programs/Accessories/right click Command Prompt/Run as Administrator/ then I type in "net start slsvc" It then tells me I can not run that in Safe Mode. It told me to run Disk Cleanup. So I did that in Safe Mode. It ran, but did not fix my problem.

    I apologize if this is a repeated question, but did not find a problem with all the same symptons or failed fixes. I tried some of the fixes for others below, but did not work.  I have pasted the DR below. Would really appreciate it if someone could take a look at it and let me know what you think.

    Also, I could only run a system restore in Safe Mode which stated that I had no restore points while I know I do.

    Much Thanks!

    Scott



    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0x80070426

    Cached Validation Code: N/A, hr = 0x80070426

    Windows Product Key: *****-*****-9364X-37XGX-24W6P

    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=

    Windows Product ID: 89580-OEM-7332132-00141

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.001

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {91FD5D79-005F-49B1-8EB8-F66B7F360E6D}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080425-1930

    TTS Error: M:20080922110426446-

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18023]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{91FD5D79-005F-49B1-8EB8-F66B7F360E6D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2485268670-1877957952-2589467549</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080714000000.000000+000</Date></BIOS><HWID>F2323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B280A828C26EDB6</Val><Hash>L8r6iy0LEXlMZkxtE+2oPXS8xYM=</Hash><Pid>81602-OEM-6873182-85534</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 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

     

    • Edited by Scooter429 Monday, September 22, 2008 6:10 PM
    Monday, September 22, 2008 6:01 PM

Answers

  • Hello Scooter,

    The core to your particular issue centers on the line in your Diagnostic Report, that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]

    This line means that the critical system file gdi32.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated file's new Signature Hash.  

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Vista may show as Genuine or Non-Genuine, but either way, Vista won't Validate correctly and may also exhibit other strange behavior.

      There are no Updates that contains gdi32.dll so possible cause b) is unlikely.

      To resolve your issue, we need to replace or repair the file so it's Signature Hash matches what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

    A)     Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (disregard this step since you have already tried SP1 and it failed to install)


    B)    Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

       If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Vista. But before you do that, create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 and see if they can provide any additional alternatives.



    Take Care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, September 23, 2008 1:58 AM
    Tuesday, September 23, 2008 1:57 AM