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Windows "not genuine" after upgrading hard drive RRS feed

  • Question

  • My old drive was filled up, so I bought a new drive. I cloned the old drive to it with Acronis for Western Digital. Worked perfectly for weeks, but now I start getting a popup that says "This computer is not running genuine Windows". I click the "Resolve Online Now" link and download the software. When I try to run it, I keep getting the following error: "Update installation failed: Error information -  0xC80000247". Here is my diagnostic report. Thanks in advance for your help - I really appreciate it!

    Operating System
    Name <bdo dir="ltr">Microsoft Windows 7 Professional (32-bit)</bdo>
    Service Pack <bdo dir="ltr">Service Pack 1</bdo>
    Build Number <bdo dir="ltr">7601</bdo>
    DirectX Version <bdo dir="ltr">11</bdo>

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B4PXT-7XVY6-WYK8W
    Windows Product Key Hash: pTUJB7U4Pi3umyYKn1vRwUDtXGY=
    Windows Product ID: 00371-OEM-9072987-14427
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9900986D-6AFC-45EE-B689-EE53EA705506}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9900986D-6AFC-45EE-B689-EE53EA705506}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WYK8W</PKey><PID>00371-OEM-9072987-14427</PID><PIDType>3</PIDType><SID>S-1-5-21-1536314616-1761538694-1037192537</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>74585HU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6DET70WW (3.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20110516000000.000000+000</Date></BIOS><HWID>F0BA3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6D   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65307</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-814427-02-1033-7600.0000-3512010
    Installation ID: 022236775224898273539652197042138782295993289320485876
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WYK8W
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 9/24/2012 6:45:05 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:18:2012 10:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqhGtVkC5CxeLWQ/wPaN79A6xs9gqWh1Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6D   
      FACP            LENOVO        TP-6D   
      HPET            LENOVO        TP-6D   
      BOOT            LENOVO        TP-6D   
      MCFG            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   
      ECDT            LENOVO        TP-6D   
      SLIC            LENOVO        TP-6D   
      ASF!            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   
      TCPA                    
      SSDT            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   


    Monday, September 24, 2012 11:18 AM

Answers

All replies

  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

     

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, September 24, 2012 11:41 AM
    Moderator
  • Thanks! That seems to have worked. No Windows pop-up messages so far, thought it's only been about 30 minutes. I was having trouble with Search & Indexing and Troubleshooter before too, and those seem to be working now. Here's the latest report. Looks good (to my untrained eyes). Thanks again!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B4PXT-7XVY6-WYK8W
    Windows Product Key Hash: pTUJB7U4Pi3umyYKn1vRwUDtXGY=
    Windows Product ID: 00371-OEM-9072987-14427
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9900986D-6AFC-45EE-B689-EE53EA705506}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9900986D-6AFC-45EE-B689-EE53EA705506}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WYK8W</PKey><PID>00371-OEM-9072987-14427</PID><PIDType>3</PIDType><SID>S-1-5-21-1536314616-1761538694-1037192537</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>74585HU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6DET70WW (3.20 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20110516000000.000000+000</Date></BIOS><HWID>F0BA3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6D   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65307</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-814427-02-1033-7600.0000-3512010
    Installation ID: 022236775224898273539652197042138782295993289320485876
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WYK8W
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 9/24/2012 9:11:15 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:18:2012 10:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqhGtVkC5CxeLWQ/wPaN79A6xs9gqWh1Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6D   
      FACP            LENOVO        TP-6D   
      HPET            LENOVO        TP-6D   
      BOOT            LENOVO        TP-6D   
      MCFG            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   
      ECDT            LENOVO        TP-6D   
      SLIC            LENOVO        TP-6D   
      ASF!            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   
      TCPA                    
      SSDT            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   
      SSDT            LENOVO        TP-6D   

    Tuesday, September 25, 2012 1:15 AM
  • Windows looks fine now :)

    Note that unless you received Office through your college or employer, that it is a counterfeit - Enterprise versions are Volume licensed, and not for individual sale to the general public.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, September 25, 2012 8:33 AM
    Moderator
  • To clarify, what you have to do to eliminate "This computer is not running genuine windows" pop-up after cloning your hard drive but you know your windows is activated: Get the Intel Rapid Storage Technology Driver from one of two places, depending on whether you have a brand name or generic computer, and then reactivate windows online. Note that the link provided above is only for Windows Server 2003, Windows Vista and Windows XP. For generic drivers for all versions of Windows XP thru 8, including updates for December 2012, go to: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Rapid+Storage+Technology+(Intel%c2%ae+RST)

    For my brand, Lenovo Thinkpad T410-T430, for Win7 (32 bit): http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-74431

    Don't forget to reactivate Windows, using your product i.d., or you'll still get the "Not genuine windows" pop-up.

    Friday, December 7, 2012 5:29 PM
  • There is usually NO NEED to reactivagte, unless you've been doing other unnecessary fixes in the meantime. - and teh link I posted is for all versions of Windows from XP to Windows 7 

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, December 7, 2012 6:10 PM
    Moderator