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    here are my results, ive got the message on screen saying non genuine

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C6GX4-3VTKC-BCWD6
    Windows Product Key Hash: BKCbuFEf4T72vy2iCEeNU62fx+Q=
    Windows Product ID: 00371-177-1514827-85832
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BD28FDC4-7C4D-484C-9C70-0C2FE83F0179}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BD28FDC4-7C4D-484C-9C70-0C2FE83F0179}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCWD6</PKey><PID>00371-177-1514827-85832</PID><PIDType>5</PIDType><SID>S-1-5-21-2122953147-1180105485-2852160528</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>'XPS A2010'</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>'2.0.1'</Version><SMBIOSVersion major="2" minor="5"/><Date>20080219000000.000000+000</Date></BIOS><HWID>860A3007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>AS09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>6E4A8DBF7F16F12</Val><Hash>r9YTdvx42zLF1+eREZqUQNqkibs=</Hash><Pid>81607-905-1456633-64289</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-151482-00-1033-7600.0000-0562010
    Installation ID: 010130568336274112964030085226497286794975516193716060
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BCWD6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 21/04/2011 08:19:02

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:21:2011 21:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABQABAAIAAAABAAAAAgABAAEAJJTk6BaWGOGupwLYOuy883iTlifOcJzzhKi0QSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            021908        APIC1216
      FACP            021908        FACP1216
      HPET            021908        OEMHPET
      MCFG            021908        OEMMCFG
      SLIC            DELL          AS09  
      OEMB            021908        OEMB1216
      GSCI            021908        GMCHSCI
      OSFR            DELL          AS09  
      SSDT            DpgPmm        CpuPm



     

    Thursday, April 21, 2011 7:22 AM

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    I have checked the Product Key and it shows as Valid and Genuine.

    I also don't see anything in the Diagnostic Report that would explain a Non-Genuine issue.

     

    First thing to try (after going to the URL that Dan provided) is go to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and click the Validate Windows button.

    -If the Validation comes back as Genuine, reboot and see if you still see a Non-Genuine issue.

    -If the Validation comes back as Non-Genuine, tel us the exact error message you received.

    Darin MS
    Friday, April 22, 2011 11:04 PM

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    "odietv" wrote in message news:c7d37038-b309-4826-9ab3-7a2121fdf646...

    here are my results, ive got the message on screen saying non genuine

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-C6GX4-3VTKC-BCWD6
    Windows Product Key Hash: BKCbuFEf4T72vy2iCEeNU62fx+Q=
    Windows Product ID: 00371-177-1514827-85832
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>'XPS A2010'</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>'2.0.1'</Version><SMBIOSVersion major="2" minor="5"/><Date>20080219000000.000000+000</Date></BIOS><

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    Your computer was manufactured well before Windows 7 came out, and cannot possibly support an OEM_SLP license for Windows 7 - although it does support such a license for Vista.
    You would appear to have used a Recovery disk for a different model of Dell computer for this installation (or a repair shop mistakenly did so).

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 21, 2011 7:39 AM
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    oh ok thanks for that,

    it was vista business that im sure was upgraded to 7, although it may have been a fresh install, i cant really remember now

    would the solution to purchase a full retail licence rather than use and OEM one ?

    is this also the result of a new 'update'
    Thursday, April 21, 2011 8:41 AM
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    "odietv" wrote in message news:bcc5c0ae-d393-46d6-a145-ce4f6449c443...

    oh ok thanks for that,

    it was vista business that im sure was upgraded to 7, although it may have been a fresh install, i cant really remember now

    would the solution to purchase a full retail licence rather than use and OEM one ?

    is this also the result of a new 'update'

    It's possible that the 'upgrade' was done using non-genuine disks,,but the probability is that it was a clean install.
     
    If you don't want the hassle of reinstalling Vista and then Upgrading then you'll need to buy a Full license for Win7 Pro and then use the Change Product Key link on the System Properties page to change the Key to your new one.
     
    If you're prepared for a clean install then use the Recovery media for Vista and then do the Upgrade to whichever version of Win 7 you need/want.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 21, 2011 9:18 AM
    Moderator
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    ive only got one set of disks those that came with the licence itself

    speaking to a colleague he thinks we tried to upgrade vista to 7 but it wouldnt like it and offered clean install only.

    even if i completed a vista - 7 upgrade would it not loop into this again?

    Thursday, April 21, 2011 9:32 AM
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    "odietv" wrote in message news:8468940a-52fe-48be-8b6c-d0980d2965d3...

    ive only got one set of disks those that came with the licence itself

    speaking to a colleague he thinks we tried to upgrade vista to 7 but it wouldnt like it and offered clean install only.

    even if i completed a vista - 7 upgrade would it not loop into this again?


    No.
    OEM disks can only do clean installs.
    Retail and Upgrade (which are classed as retail) disks can install over-the-top of the current OS, (usually) retaining all settings and data (but backing up first is always a good idea!)
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 21, 2011 10:04 AM
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    ok

    so it must have been a clean install, as its an OEM licence, so now im more confused im guessing

    my software is genuine but as its OEM it cant be installed onto a machine thats dated older than windows 7  ?

    Thursday, April 21, 2011 11:01 AM
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    "odietv" wrote in message news:fcae4115-d77f-41b8-b060-205dc8b1e587...

    ok

    so it must have been a clean install, as its an OEM licence, so now im more confused im guessing

    my software is genuine but as its OEM it cant be installed onto a machine thats dated older than windows 7  ?


    Again no.
    Your problem is that you installed using Recovery software (or at least a license) from a different model of computer that the one you are using.
    OEM licenses from big manufacturers are designed to self-activate, and require two things for them to work properly.
    1) the SLIC table in the BIOS must be the correct one.
    2) Certificates must be present in the installed OS - and these certificates are only found in Recovery software provided by the manufacturer.
     
    Your machine fails on at least  test #1, because it doesn't have a Win7-compliant BIOS.
     
    OEM System Builder licenses do not depend on the BIOS, and can be activated normally over the internet or by phone (which the OEM_SLP licenses cannot).
     
    Your software may be genuine, but the installation is not properly licensed and is therefore non-genuine..
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 21, 2011 11:16 AM
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    The Windows in your MGADIAG report is retail not OEM

    Windows License Type: Retail

    If it is upgrade then you need to restore the Windows that came with your computer OR install a copy of Windows that is legit for this computer.  It can be the OEM SLP copy that shipped with the computer or any full license retail copy of XP or Vista. 

    The reason is that "upgrade" means....well, "upgrade" and you have to upgrade from a copy of Windows legit for this computer.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, April 21, 2011 1:24 PM
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    its whatever it says it is - if its a retail then its retail and why do i ahve the message on screen to say its not genuine?
    Thursday, April 21, 2011 5:09 PM
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    "Cbarnhorst" wrote in message news:d90d847c-681d-4da5-8db0-315959d75a59...

    The Windows in your MGADIAG report is retail not OEM

    Windows License Type: Retail

    If it is upgrade then you need to restore the Windows that came with your computer OR install a copy of Windows that is legit for this computer.  It can be the OEM SLP copy that shipped with the computer or any full license retail copy of XP or Vista. 

    The reason is that "upgrade" means....well, "upgrade" and you have to upgrade from a copy of Windows legit for this computer.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Oh, BOTHER!!
     
    You're right - and I apologies to the OP for talking rubbish for a couple of days! (I only wish I could claim it was the first time<g>)
     
    @odietv
     
    Again - my apologies.
    Let's start again....
     
    You have what appears to be a valid Retail installation of Win7 Pro  - and MGADiag is not showing any problems.
     
    Are you still seeing the non-genuine notification??
     
    If so, please post a new report - it may show something different.
     
     
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 22, 2011 5:08 AM
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    Yup, me too, I do not see anything in the mgadiag that would explain a nongenuine notice.

    Do you get a clean bill of health here?  http://www.microsoft.com/genuine/diag/

    Maybe Darin can run the Product Key and have a look see?

    Friday, April 22, 2011 3:51 PM
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    I have checked the Product Key and it shows as Valid and Genuine.

    I also don't see anything in the Diagnostic Report that would explain a Non-Genuine issue.

     

    First thing to try (after going to the URL that Dan provided) is go to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and click the Validate Windows button.

    -If the Validation comes back as Genuine, reboot and see if you still see a Non-Genuine issue.

    -If the Validation comes back as Non-Genuine, tel us the exact error message you received.

    Darin MS
    Friday, April 22, 2011 11:04 PM
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    thanks all i will confirm back on tuesday once i get the client to check and rerun :)
    Saturday, April 23, 2011 8:11 AM
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    No further reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Wednesday, April 27, 2011 9:37 PM
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    i got to the client on tuesday and the message was there - rebooted twice and it decided to go away.

    no virus / spyware / rks found on machine, so have to put this one down to crappy WGA update.

    thanks all.

    Tuesday, May 3, 2011 10:13 AM