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Product Key RRS feed

  • Question

  • Hello,

    I am having problems entering the Product Key, I am typing in the one that it gave me and it is saying it is incorrect. I don't know how to change it, or where else to look.

     

    Monday, June 2, 2008 4:10 AM

Answers

  • JennaMoulton,

     

    The product key in most cases are on the machine that the operating system came with.  Please check on the bottom

    of the laptop/side of desktop on the COA sticker and it should be 15 digits long.   Did the laptop/desktop come with recovery cd's?  You can try the product key on those as well.

     

    Which manufacturer did you buy the machine from?  For how to tell, please visit this website:

    http://www.microsoft.com/resources/howtotell/ww/default.mspx

     

    If you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

    Lori MS

    Thursday, June 5, 2008 11:11 PM

All replies

  • JennaMoulton,

     

    The product key in most cases are on the machine that the operating system came with.  Please check on the bottom

    of the laptop/side of desktop on the COA sticker and it should be 15 digits long.   Did the laptop/desktop come with recovery cd's?  You can try the product key on those as well.

     

    Which manufacturer did you buy the machine from?  For how to tell, please visit this website:

    http://www.microsoft.com/resources/howtotell/ww/default.mspx

     

    If you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

    Lori MS

    Thursday, June 5, 2008 11:11 PM
  • I'm having the same problem, and i can't find any help,? did u do?

    Monday, June 30, 2008 5:55 PM
  • Hello Grady,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, July 2, 2008 12:08 AM
  • Hello,

    I recently had to wipe out my pc and when i did windows 2000 was back on it? i am guessing that is because that is the windows that came with the pc. I dont know it was my dads.  But i dont know how to use windows 2000 very well i am used to vista considering i have that on my school laptop.  But anyway i have a windows xp ugrade disk and i used it on the pc and when i put the key he had written down with it it said incorrect or invalid number.  im not sure what i should do considering i really need this computer for work.


    Thursday, July 24, 2008 3:07 PM
  • BryanJoe said:

    Hello,

    I recently had to wipe out my pc and when i did windows 2000 was back on it? i am guessing that is because that is the windows that came with the pc. I dont know it was my dads.  But i dont know how to use windows 2000 very well i am used to vista considering i have that on my school laptop.  But anyway i have a windows xp ugrade disk and i used it on the pc and when i put the key he had written down with it it said incorrect or invalid number.  im not sure what i should do considering i really need this computer for work.




    Please repost your Windows XP related question in the Windows XP newsgroup:
    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.help_and_support
    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    Thursday, July 24, 2008 3:20 PM
    Moderator