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Backup issues on user computer RRS feed

  • Question

  • I am attempting to backup my main working pc in the house and there is more data on it than there is available space on the server. I have been selective what I chose to be backed up.

    I am the following error. It has to do with the VSS. I've been trying to drill down and figure it out but haven't had any luck.

    My gut says it might be a piece of software, I just am not sure which one.

    I am only asking for a push in the right direction. But a solution would be even better. :)

    Now bear with me, there are a couple of logs:

    ---------------------------------

    From WHS 2011:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Windows Server"
    />
    <EventID
    Qualifiers
    ="53247">269</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-07T23:15:12.000000000Z" />
    <EventRecordID>2435</EventRecordID>
    <Channel>WSSG</Channel>
    <Computer>SERVER</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Theace</Data>
    <Data>6</Data>
    </EventData>

    </Event>

    ----------------

    <-            From the client computer, Application Log:              ->

    Log Name:      Application
    Source:        VSS
    Date:          8/7/2012 5:05:11 PM
    Event ID:      8194
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Theace
    Description:
    Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
    . This is often caused by incorrect security settings in either the writer or requestor process.

    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {1637d467-3d77-42dc-8c48-854e4d8f04ed}
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="VSS" />
        <EventID Qualifiers="0">8194</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-08-08T00:05:11.000000000Z" />
        <EventRecordID>47051</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Theace</Computer>
        <Security />
      </System>
      <EventData>
        <Data>0x80070005, Access is denied.
    </Data>
        <Data>

    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {1637d467-3d77-42dc-8c48-854e4d8f04ed}</Data>
        <Binary>2D20436F64653A20575254575254494330303030313236302D2043616C6C3A20575254575254494330303030313231342D205049443A202030303030313836382D205449443A202030303030323932302D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202020202020202D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary>
      </EventData>
    </Event>

    -------

    Vssadmin list writer from the client computer as well.

    I have put in many hours trying to get to the bottom of this. Any ideas?


    • Edited by Theace Thursday, August 9, 2012 6:36 AM
    Wednesday, August 8, 2012 12:25 AM

Answers

  • Hi,

    you could use the Freeware version of Treesize to determine, which are the biggest space eaters. Sometimes 3rd party applications (i.e. games) or user files can take up a lot of space, finding the offending folders can be helpful.

    Since WHS stops backing up a PC on first failure, you could check, if backups run successfully, if you exclude the C: drive (if this is the drive on which backup fails and not already the 100 MB system partition, otherwise exclude that).

    Best greetings from Germany
    Olaf

    Thursday, August 9, 2012 12:30 PM
    Moderator

All replies

  • Hi,

    how many percent of disk space are still free on the volume for which backup is tempted?

    Did the problem happen from the beginning or just recently?

    Was there any 3rd party disk imaging software (i.e. Norton Ghost) installed on the machine in the past?

    Did you try to run chkdsk /f /r for the disk?

    Best greetings from Germany
    Olaf

    Wednesday, August 8, 2012 1:56 PM
    Moderator
  • Thank you for responding Olaf.

    I don't totally understand your first question, so i'll give you alot of info:

    1. On client computer:

    c: - 8.33% free space (8.13GB/97.5GB), <windows drive> was syncing network folders, working on freeing up the space, i am thinking this may have something to do with. I have turned off, offline folders, but the files seem to still be here. (just a note: I have moved all the temp folders off of the default drive, along with installing programs/games, and pagefile.sys, onto another drive as well, so the growth on the windows drive is strictly related to windows' natural growth and the offline folders directory which i can't move to another drive.)

    e: - 93% free (not backing up) --- f: - 63% free (312GB/488GB) - (programs/temp drives -- backing up important folders and not the whole drive) --- g: 67% free (232/345GB) --- I: 31% free (318/931 GB)

    Server:

    Backup drive A: 93% empty (105.8/1291.5 GB) --- Backup drive b: 99% empty (301.6 GB)

    2. From begining.

    3. No. No symantec products have been installed on either machine. Only AVG A/V on all client computers (3). This is the only computer that is having issues with the backup.

    4. Ran chkdsk /f/v/r on all drives client and server. Did have a few errors on the client computer, chkdsk finished and reported it a successful repair; Still no luck w/ backup.

    Not sure if this can effect the situation, total space on Client 2.35TB, total space on server allocated to backups 1.5TB. Again as i said before, i have been conscience of space limitations, by selecting what i want backed up.

    Since the error is with VSS, i am unsure if it is trying to image the terabyte HDD or the other drives which aren't important, which I do not want it to do. Which would make it a different issue, if that's the case.

    Also here is the error from the client computers launchpad->backup.

    Given this error, can i manage the VSS copies that windows is wanting to backup apparently by default?

    Again just a push in the right direction would be fantastic.

    -Cheers

    Xerxes



    • Edited by Theace Thursday, August 9, 2012 6:38 AM
    Thursday, August 9, 2012 6:16 AM
  • Hi,

    you could use the Freeware version of Treesize to determine, which are the biggest space eaters. Sometimes 3rd party applications (i.e. games) or user files can take up a lot of space, finding the offending folders can be helpful.

    Since WHS stops backing up a PC on first failure, you could check, if backups run successfully, if you exclude the C: drive (if this is the drive on which backup fails and not already the 100 MB system partition, otherwise exclude that).

    Best greetings from Germany
    Olaf

    Thursday, August 9, 2012 12:30 PM
    Moderator
  • Thank you for your help Olaf.

    It seems, and i feel pretty silly for not trying it earlier, but I marked the "System Reserved" partition to be backed up and it apparently was what was causing my issue. Unchecked it and backup is currently in progress. Completely over thought, the issue. LOL.

    Thanks again.

    -Cheers

    Xerxes

    Thursday, August 9, 2012 5:30 PM