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Genuine Win 98 to Genuine XP-Pro RRS feed

  • Question

  • Dell Computers with OEM 98 wanted upgrade to XP Pro features.

    Purchase XP Pro, Have receipt, CD, Stickers, books etc.

    Install, and "poof", get constant harrasmanet by Microsoft saying not Genuine...

    Keep sending information and allow the "automatic" gathering and submitting of system information and I get "License Store error"?!!!

    What gives?  I followed the instruction book and on screen instructions EXACTLY, and allowed XP Install to choose all its own defaults....

    What now?  Glad I didn't do the rest of our desktops...!!! Back to 98 seems to be my best option. 

    After this, I can fully understand why people look at other operating systems, and I would, if our user base wasn't so frightfully dependant on this and other Microsoft products. 

    This has gone beyond time consuming and inconvient, and feels like harrassment.  I keep expecting to actually recieve a message 24 hours later after submitting the information, and have done so repeatedly for weeks.  NO RESPONSE, just more messages...

    get "passport" etc.  NO REPLY after 4 weeks, get to this forum run a Diag tool and get "WGA Diagnostic Data (1.5.0526.0):
    --------------------
    Genuine Validation Status: License store error
    Windows Product Key: *****-*****-TYQDP-9Q8DR-H7BPD
    Windows Product Key Hash: Iud7XUrFUUvVz78Rhtjdxia+tEg=
    Windows Product ID: 55274-640-6224455-23885
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: KJVPM88
    ID: 08ca0fe1-3ab2-4b36-9ea1-c4fdd01acdeb
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    Validation Diagnostic: 63BB5E84-535-80004005_E2AD56EA-249-80004005_16E0B333-57-80004005_78155E4D-165-80004005

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>08ca0fe1-3ab2-4b36-9ea1-c4fdd01acdeb</UGUID><Version>1.5.0526.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PID>55274-640-6224455-23885</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-1078145449-1060284298</SID><SYSTEM/><BIOS/><HWID>250001010201010001010101006C5BF2D6AE0A0965DC3A83E51C5F16955431281100000000</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 
    So NOW WHAT?  How long to resolve this am I expected to endure? 

     

     

    Sunday, April 30, 2006 6:35 PM

Answers

  • Vinman:

     

    The error "Genuine Validation Status: Invalid Product Key" means that your Product Key was either reported stolen by the original purchaser/manufacturer, or the key was made by a non-Microsoft sanctioned Key Generator.

     

    Since the last 15 characters of the Product Key match your COA, it is possible that the original seller of your copy of Windows XP may have been using counterfeit material.

     

    I suggest submitting a Counterfeit report (if you have high quality media), which may qualify you for a free WGA Kit. Otherwise, I suggest going back to the original reseller - if they are a genuine Microsoft software distributor, they will be able to help set you up correctly.

    Otherwise, the last options are to purchase a WGA Kit online, or locally.

     

    I hope this helps,

    -Phil Liu

    Tuesday, May 2, 2006 8:42 PM

All replies

  • I just gave that a try, it didn't work.

    I have to find that "diag" link again and here is the posted result

    WGA Diagnostic Data (1.5.0526.0):
    --------------------
    Genuine Validation Status: License store error
    Windows Product Key: *****-*****-TYQDP-9Q8DR-H7BPD
    Windows Product Key Hash: Iud7XUrFUUvVz78Rhtjdxia+tEg=
    Windows Product ID: 55274-640-6224455-23885
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: KJVPM88
    ID: 08ca0fe1-3ab2-4b36-9ea1-c4fdd01acdeb
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    Validation Diagnostic: 63BB5E84-535-80004005_E2AD56EA-249-80004005_16E0B333-57-80004005_78155E4D-165-80004005

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>08ca0fe1-3ab2-4b36-9ea1-c4fdd01acdeb</UGUID><Version>1.5.0526.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PID>55274-640-6224455-23885</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-1078145449-1060284298</SID><SYSTEM/><BIOS/><HWID>250001010201010001010101006C5BF2D6AE0A0965DC3A83E51C5F16955431281100000000</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Thank you for your help, I appreciate the response.

     

    Sunday, April 30, 2006 9:38 PM
  • Vinman:

     

    Head to C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage (folder) and delete it. It will allow you to reattempt validation, as the original run may have caught errors midway, causing the license store error.

     

    Please let me know,

     

    -Phil Liu

    Monday, May 1, 2006 4:55 AM
  • Vinman:

    Phil's advice should fix your problem. If it does not, navigating to that folder ("C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\") and manually changing it's permissions to grant "Full Control" to "Everyone". Let me know if this fixes your problem.

    -tjackson

    Monday, May 1, 2006 5:12 PM
  • I deleted the directory, as advised.  That seemed reasonable to me.

     

    I shutdown, then turned the PC on, and went to "Update" again.

    It STILL tells me that I'm not valid.

    Here is the "diag file" as it stands now.

    I just called my retailer for a new key, but they have not called me back.

    I truly dread this update, I have 5 more to go after this.  Staying on 98SE is looking better and better, but I'm going to see this one through.

    WGA Diagnostic Data (1.5.0526.0):
    --------------------
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-TYQDP-9Q8DR-H7BPD
    Windows Product Key Hash: Iud7XUrFUUvVz78Rhtjdxia+tEg=
    Windows Product ID: 55274-640-6224455-23885
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 3VBSW86
    ID: 08ca0fe1-3ab2-4b36-9ea1-c4fdd01acdeb
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>08ca0fe1-3ab2-4b36-9ea1-c4fdd01acdeb</UGUID><Version>1.5.0526.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PID>55274-640-6224455-23885</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-1078145449-1060284298</SID><SYSTEM/><BIOS/><HWID>250001010201010001010101006C5BF2D6AE0A0965DC3A83E51C5F16955431281100000000</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Everything about this looks right, and I got the boxes by bringing my ticket up the the sales counter.  What is the deal with this stuff?

     

     

    Monday, May 1, 2006 5:37 PM
  • Vinman:

     

    Can you verify that the last 15 Product Key characters (given by the Diag tool as: Windows Product Key: *****-*****-TYQDP-9Q8DR-H7BPD) match your COA when your bought your Windows XP software?

     

    Thanks,

    -Phil Liu

    Tuesday, May 2, 2006 6:17 AM
  • Yes, those Last 15 digits match.  I did check, How do I check the first 10?

     

    Tuesday, May 2, 2006 3:48 PM
  • We have seen cases where this folder cannot be successfully delted unless it is done from safe mode.

     

    C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage

     

    Lets please try deleting it from safe mode and trying to repro the issue again

     

    hth

    davae

    Tuesday, May 2, 2006 7:27 PM
  • Sure, I'll boot from Safe Mode, and get to that directory and Delete it again.  Should I work from the GUI, or the Command Prompt?

     

    Tuesday, May 2, 2006 7:33 PM
  • Vinman:

     

    The error "Genuine Validation Status: Invalid Product Key" means that your Product Key was either reported stolen by the original purchaser/manufacturer, or the key was made by a non-Microsoft sanctioned Key Generator.

     

    Since the last 15 characters of the Product Key match your COA, it is possible that the original seller of your copy of Windows XP may have been using counterfeit material.

     

    I suggest submitting a Counterfeit report (if you have high quality media), which may qualify you for a free WGA Kit. Otherwise, I suggest going back to the original reseller - if they are a genuine Microsoft software distributor, they will be able to help set you up correctly.

    Otherwise, the last options are to purchase a WGA Kit online, or locally.

     

    I hope this helps,

    -Phil Liu

    Tuesday, May 2, 2006 8:42 PM
  • Oh, My.

     

    Well, I'll go back to Best Buy and see what they say,and If I can't get a refund/exchange (software is not returnable), the I'll file the report.

    Thanks.  I really didn't think this was the big deal it is turning out to be.

     

    Tuesday, May 2, 2006 8:45 PM
  • You can use either command line or GUI. Whichever is most comfortable for you. Since this purchase was made from Best Buy I highly doubt that is not genuine.

    Lets run the diagnostic site here and confirm everything is set properly:

     http://www.microsoft.com/genuine/diag/

    We also want to run the daig tool ocated here:

    http://go.microsoft.com/fwlink/?linkid=52012

     and include the results in the incident submission below.

    If the suggestion I provided does not work please submit a support incident here:

    http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

     so we can conrinue to follow-up with the issue. In that support incident and NOT in this forum please provide us the Product Key on your COA.

     

    thanks and we look forward to the outcome...

    dave

    Tuesday, May 2, 2006 10:22 PM
  •  Vinman wrote:

    Oh, My.

     

    Well, I'll go back to Best Buy and see what they say,and If I can't get a refund/exchange (software is not returnable), the I'll file the report.

    Thanks.  I really didn't think this was the big deal it is turning out to be.

     

     

    Vinman:

    I find it very odd that Best Buy would supply that key. I suggest filing a request with support, as Dave has mentioned, in order for us to track down what exactly happened.

     

    I'm sorry for the problems encountered.

     

    -Phil Liu

    Tuesday, May 2, 2006 11:30 PM
  • I didn't take it back, and I'll try the Diag stuff above.  I did call them, and based on my experience, the store Manager wanted me to bring the PC to them.

    But I will try this first.

    We bought 6 CD's.  This is the only one I opened.

    I've done nothing with the other PCs -- I want to get this one straightened out first.

    I will NOT post the entire sticker key number here.  I'm glad the Diag doesn't either.

    I'm trying to keep up with this as best I can.  Thank you for all your assistance.

     

    Wednesday, May 3, 2006 4:21 PM
  • Vinman:

     

    I strongly suggest you taking that copy of Windows back to your original purchase point (the one with "Invalid Product Key"). If the distributor is a genuine Microsoft Software reseller (Best Buy should be one... it is odd that we're having this problem), I suggest filing the support request or a Counterfeit report.

     

    The support personnel can definitely help you get this straightened out if you choose this route.


    -Phil Liu

    Thursday, May 4, 2006 12:38 AM
  •  Maurice N wrote:

    Notice this log from your log.

    <q>

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    </q>

    Change that to enabled.  Then, next time around, it should work better.

     

    Maurice N

    MS-MVP

    Tuesday, May 16, 2006 10:16 AM