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Why after years of utilizing my Window's XP you are saying my windows are counterfiet RRS feed

  • Question

  • I would like to know what kind of scam this is.  After having a valid version of window's Xp in my computer for years... After many updates from Microsoft without issues and problems.. with prior check on validation of product. (at that time everything is validated as fine) I get this message that my version isn't valid.  I have no clue where the envelope is and disk is with the verification numbers are. This all popped up after loosing my printer information in my computer and having to uninstall my HP all in one and reinstall it.. Then.. after some sort of lovely blue screen of death my computer comes back with this BS.   I am sorry if this sound harsh but I paid for my version and I am tired of every time I turn around someone is trying to shake me upside down for more money that I do not have!!!!   I figured this was some sort of virus trying to make me download something that was going to eat up my hard drive. Again, I have used this computer for years without any problems.. what happened?  Why after a lovely crash did my verifiable XP disappear?
    • Changed type Fanfayr Wednesday, September 9, 2009 4:53 PM Microsoft Assistance
    • Moved by Whosane002 Thursday, September 10, 2009 1:32 PM (From:Social Bookmarks Discussion Forum)
    Wednesday, September 9, 2009 4:52 PM

Answers

  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 6:30 PM
    Wednesday, September 23, 2009 6:29 PM

All replies

  • Hello Fanfayr,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.


      In addition to the Diagnostic Report, if your computer came with XP pre installed, look for the sticker on the side or bottom of the computer (known as the COA sticker) and tell us what it says (Please Do Not Include The Product Key).

    Thank you,
    Darin MS   

     

    Thursday, September 10, 2009 8:34 PM
  • I have had the exact some problem, same no notice before, my product was purchased and I do have the product key. Why, cant your systems discern a real copy from a phoney. I dont think I should have to download anything, Im not the criminal, Im the victim of some malfunctioning program at your site
    Cinnamon Dreams
    Friday, September 11, 2009 2:48 AM
  • Hello Cinnamondreams,

    Please make it easier for us to help you.

    1.  Start your own thread rather than hijacking some else's thread.

    2.  Post the full, unedited mgadiag report generated by this utility http://go.microsoft.com/fwlink/?linkid=52012.

    3.  Provide this info:

    Look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 11, 2009 3:01 AM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 6:30 PM
    Wednesday, September 23, 2009 6:29 PM