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Windows Live Onecare 2.0 - missing backups in restore list RRS feed

  • Question

  • I've been using Windows Live Onecare for about 18 months and have done daily backups since that time - now, with version 2.0 of Onecare, only 1 backup (from 12/5/2007) appears when I try to Restore selected files from my backups. The zip files are there on the backup drive, but Onecare doesn't see them.

     

    How can I get Onecare to recognize the 500 or so backups that it has created?

     

    Thursday, December 20, 2007 1:57 PM

Answers

  • When you perform the restore in OneCare, what option are you selecting?

      Restore files from a backup

      If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.
       

      To restore all files from a backup:
       

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

       

      To select specific files to restore or to select a specific backup to restore from:
       

    7. Open OneCare.
    8. In the main OneCare window, in the Backup and Restore area, click Restore files.
    9. Click Restore files from a local backup.
    10. Click Custom Restore.
    11. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.
      –or–
      Restore files that were backed up from another computer.
      1. Click Restore files from backup of another machine.
      2. Click the backup that you want to restore files from.

      –or–

      Restore files from an earlier backup.

      1. Click Restore files from an earlier backup or a backup from another computer.
      2. Click the location of the backup device, and then click Next.
      3. Click the backup that you want to restore files from.

       

    12. To restore all files that are no longer on your computer, click Restore all missing files.
      –or–
      Restore specific types of files.
      1. Click Restore files by file type.
      2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

       

      –or–

      Select the files that you want to restore.

      1. Click Search for files to restore.
      2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

       

    13. Click Restore files.
    14. Click Finish.

      Note

      If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.

       

      Pasted from <http://help.live.com/help.aspx?project=onecarev2&mkt=en-us>

       

     

    Monday, June 23, 2008 6:43 PM
    Moderator

All replies

  • Did OneCare upgrade to 2.0 or did you uninstall 1.6 and install 2.0 yourself? If the latter, the 12/5 backup is the newest backup and would be a full backup.

    In any event, if you select the option to perform a custom restore - in effect a restore from another PC, and you will be able to browse the older backup catalogs.

    -steve 

    Thursday, December 20, 2007 6:02 PM
    Moderator
  • Steve,

     

    Thanks for your response, but no other backups were listed when I attempted to restore from earlier backups.  Windows OneCare upgraded to 2.0 and messed things up all by itself.

     

    Thursday, December 20, 2007 8:05 PM
  • Let me see what I can find out on this, Phil, though it may be a while with the Holidays.

    -steve

     

    Saturday, December 22, 2007 2:50 AM
    Moderator
  • Come back from holidays? Did you find anything?

     

    Thanks in advance.

    Sunday, March 2, 2008 12:41 PM
  • It is indeed long after the Holidays, but nothing new was learned on this.

    -steve

     

    Monday, March 10, 2008 12:29 AM
    Moderator
  • I'm having the same problem. Has anyone found a solution?

     

    I have OneCare scheduled to do a weekly incremental backup. My user profile recently got corrupted, so I did a complete restore from an image backup that I took in early March. Then I tried to get OneCare to restore all the updated files since then, but it only recognizes one backup from March 16 even though there are weekly backups visible on my external hard drive all through April, May and June. This is extremely frustrating! I've even opened the backup ZIP files manually and I can see that there are newer files available, but there has to be a better way to get them back than manually extracting the incremental files from 150 ZIP files!

     

    Sunday, June 22, 2008 10:17 PM
  • When you perform the restore in OneCare, what option are you selecting?

      Restore files from a backup

      If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.
       

      To restore all files from a backup:
       

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

       

      To select specific files to restore or to select a specific backup to restore from:
       

    7. Open OneCare.
    8. In the main OneCare window, in the Backup and Restore area, click Restore files.
    9. Click Restore files from a local backup.
    10. Click Custom Restore.
    11. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.
      –or–
      Restore files that were backed up from another computer.
      1. Click Restore files from backup of another machine.
      2. Click the backup that you want to restore files from.

      –or–

      Restore files from an earlier backup.

      1. Click Restore files from an earlier backup or a backup from another computer.
      2. Click the location of the backup device, and then click Next.
      3. Click the backup that you want to restore files from.

       

    12. To restore all files that are no longer on your computer, click Restore all missing files.
      –or–
      Restore specific types of files.
      1. Click Restore files by file type.
      2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

       

      –or–

      Select the files that you want to restore.

      1. Click Search for files to restore.
      2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

       

    13. Click Restore files.
    14. Click Finish.

      Note

      If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.

       

      Pasted from <http://help.live.com/help.aspx?project=onecarev2&mkt=en-us>

       

     

    Monday, June 23, 2008 6:43 PM
    Moderator