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Windows Product Key Update Tool error RRS feed

  • Question

  • Hi,

    I am having trouble with the Product Key Update Tool.  I receive the error, "The product key could not be updated on your computer. This may be due to technical difficulties or network issues."

    I have had a long chat session with Nissy Varka (Windows service request 1102404863 ) a couple of weeks ago who tried, but was unable to help us resolve the issue.  These are some of the facts we know:

    • current Key is Volume License blocked and does not pass current version of Microsoft Genuine Validation process
    • we have a product key (OEM sticker on side of computer) with a different key, and Microsoft has verified with us that this is a valid key
    • we purchased the computer in 2004 from a friend who built it - we have no idea where he got the installed key, but we purchased the 'new' key 2 years ago, apparently never installing it.
    • Product Key Update tool fails with the aforementioned message
    • tried to run the tool in Safe Mode (No Networking) as per Nissy's recommendation, but tool will not run in Safe Mode.
    • have tried to run tool with Windows Defender, and AVG Antivirus disabled, tool still fails. 
    • Ran the diagnostics tool recommended in a related thread and posted here.
    Any help would be appreciated!
    Thanks,
    Tim

      --> Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23129
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F09132AC-35F7-40F1-B60D-4979F46CFDD6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F09132AC-35F7-40F1-B60D-4979F46CFDD6}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23129</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-1677128483-1957994488</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>K7SOM+</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>358C3C2F0184A063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57547</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 
    Licensing Data-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AEFC:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A


    Wednesday, June 10, 2009 8:24 PM

Answers

  • Hello Jimmy,

    Thank you for visiting us today :-).  In your set of circumstances, the Product Key Updater is designed to update Volume Licensing Key “VLK” installations to genuine using full retail or OEM Product Keys for XP Pro.  Upgrade keys won't work, and keys for other editions of XP won't work.

    When Product Key updates fail, typically it is for one of two major reasons:  (1) the non-genuine installation has so many file corruptions that the updater cannot repair all of them, and (2) the updater cannot establish a reliable connection to the MS servers because of an internet connectivity problem on the computer, sometimes due to protective programs such as antispyware or firewall programs.

    Unfortunately, if the Product Key updater does not work, then you have to offload/backup your data and then repartition, reformat, and perform a clean Windows installation. Unfortunately you will need to purchase a different version of Windows because the existing Windows VLK version is causing the problem.  You should have been given the opportunity to “Get Genuine” when failing Windows validation. Here you would be eligible to purchase a “WGA Kit” at ½ of the original cost.  I believe the cost is $149.00 US Dollars but all of this will be explained during the process. 


    Take care and thank you again.


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 10, 2009 9:53 PM
    Wednesday, June 10, 2009 9:53 PM
  • Hey Jimmy,

    Have you visited http://www.howtotell.com ? If not please visit the site and take a look @ all the Certificate of Authenticitys "COAs" posted here. Also compare your COA sticker against the Genuine and Non-Genuine COAs. This Microsoft site will provide you with indepth guidance as what to look for. Is the store still in business where you purchased Windows? If so maybe you could pay them a visit and explain your situation and request a Genuine version or return your monies. If you have difficulities then submit a piracy reporty @ http://www.microsoft.com/piracy


    Hopefully this will offer further guidance.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 11, 2009 12:55 AM
    Thursday, June 11, 2009 12:54 AM

All replies

  • Hello Jimmy,

    Thank you for visiting us today :-).  In your set of circumstances, the Product Key Updater is designed to update Volume Licensing Key “VLK” installations to genuine using full retail or OEM Product Keys for XP Pro.  Upgrade keys won't work, and keys for other editions of XP won't work.

    When Product Key updates fail, typically it is for one of two major reasons:  (1) the non-genuine installation has so many file corruptions that the updater cannot repair all of them, and (2) the updater cannot establish a reliable connection to the MS servers because of an internet connectivity problem on the computer, sometimes due to protective programs such as antispyware or firewall programs.

    Unfortunately, if the Product Key updater does not work, then you have to offload/backup your data and then repartition, reformat, and perform a clean Windows installation. Unfortunately you will need to purchase a different version of Windows because the existing Windows VLK version is causing the problem.  You should have been given the opportunity to “Get Genuine” when failing Windows validation. Here you would be eligible to purchase a “WGA Kit” at ½ of the original cost.  I believe the cost is $149.00 US Dollars but all of this will be explained during the process. 


    Take care and thank you again.


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 10, 2009 9:53 PM
    Wednesday, June 10, 2009 9:53 PM
  • Hi Stephen,

    Thanks for your quick reply, it is appreciated.

    In my set of circumstances, is there a way to check if the product key code that I have on the sticker on the side of my computer is an upgrade sticker, or for a different version of Windows XP.  Is one alternative to re-install Windows XP and use that key code, effectively wiping away the old VLK product code?  This is unfortunate, considering I had thought I had purchased a legitimate copy of Windows XP with the computer purchase 4 years ago.

    Thanks for your help,
    Jimmy
    Thursday, June 11, 2009 12:12 AM
  • Hey Jimmy,

    Have you visited http://www.howtotell.com ? If not please visit the site and take a look @ all the Certificate of Authenticitys "COAs" posted here. Also compare your COA sticker against the Genuine and Non-Genuine COAs. This Microsoft site will provide you with indepth guidance as what to look for. Is the store still in business where you purchased Windows? If so maybe you could pay them a visit and explain your situation and request a Genuine version or return your monies. If you have difficulities then submit a piracy reporty @ http://www.microsoft.com/piracy


    Hopefully this will offer further guidance.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 11, 2009 12:55 AM
    Thursday, June 11, 2009 12:54 AM
  • Hello Jimmy No Tyres,

    The CoA affixed to the computer is ALWAYS going to be for an OEM license for XP.  Upgrade licenses for XP are either acquired at retail in a nice pretty retail box, or are acquired thru the Volume Licensing program, and do not have a CoA that gets affixed to the computer.  Retail CoAs are on the retail box's boxtop, and Volume Licenses have a Volume License Agreement for documentation.

    You really did purchase a genuine copy of XP when you purchased the computer four years ago, as evidenced by the OEM CoA now on the computer....except that the genuine copy was not installed on the computer at that time, instead the current nongenuine copy was installed.  (Oh, BTW, the installed Office 2003 Pro is nongenuine, too.)

    So the task at hand is to replace the nongenuine installation with the genuine one you already own.

    Your first choice to accomplish that was of course the PK Updater.  As Stephen mentioned, the Product Key Updater Utility is a great tool and has the potential to save a lot of time and aggravation, but it does not work under all circumstances for the reasons previously described.

    Since the PK Updater is a no-go, the solution in your case is to backup and offload your data, then do a clean installation of XP using the genuine systembuilder/OEM hologramed CD that should have accompanied the computer, and activate the installation with the Product Key printed on the CoA affixed to the computer.

    You did not mention whether you have said genuine XP CD.  If you do not, please see this MS KB http://support.microsoft.com/kb/326246.  Scroll down to the section "Media replacement for users of system builders' computers," choose your region and follwo the link to order a replacement CD.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, June 11, 2009 6:16 PM
  • Hi Dan,

    Thanks for you help.  We have learned a hard lesson and will not be so quick to buy a computer from 'a friend' next time.  However, it's good to know that we do have a genuine copy of Windows XP, we just need to get it on there.  Our 'friend' did give us a copy of the CD, but it clearly is not the original OEM hologramed CD.  I will follow the instructions for requesting new media.

    If backup/offload my data is the best way, taking an image of it first to preserve installed programs is not likely an option, is it?

    Thanks again,
    Jimmy
    Sunday, June 21, 2009 7:52 PM
  • Hi Jimmy,

    Taking an image would be a good way to insure against data loss, say if your regular backup fails for some reason.  It is difficult if not in some cases impossible for us mere humans to transfer installed programs from one computer to another and moreso if you are trying to do it from a backup image.

    It is expected that most people will have the CDs they used to install the programs in the first place, or will have access to re-download the installation files from their source.

    Good Luck with your efforts! :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, June 23, 2009 3:07 PM