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Validation Problem geography RRS feed

  • Question

  • After having the system cleaned due to an infection. I now get a notice saying my copy of XP is not genuine. I have run all the resolve options but have still had no success. Here is my results...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23056
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {292A5960-96EF-4321-A786-F26454E2060F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{292A5960-96EF-4321-A786-F26454E2060F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23056</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-562591055-1177238915</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario R4100 (EC383UA#ABL)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1B</Version><SMBIOSVersion major="2" minor="31"/><Date>20051011000000.000000+000</Date></BIOS><HWID>88A53F07018400E6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>1</stat><msppid></msppid><name>Custom Installation</name><model>Microsoft©</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8BEF3230772AD00</Val><Hash>d8Yiv5z1ZhMC5zd/rpfnRQxn4Wg=</Hash><Pid>73931-640-5666667-57393</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14EF5:Compaq Computer Corporation|14EF5:Compaq Computer Corporation|14EF5:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, December 29, 2009 3:31 PM

Answers

  • Hello Bobnnanny,

    "After having the system cleaned...."

    It looks like the person or shop that "cleaned" the system installed a nongenuine installation of Windows XP Pro onto your Compaq Presario R4100 computer.  The also installed a Volume Licensing edition of Office Professional 2003 onto the computer, and if your use of this Volume License for Office is not in association with the organization that legitimately holds the license to use this copy of Office, then your use of this Volume Licensed copy of Office is nongenuine.

    IMO your best option is to order a set of recovery discs directly from Compaq and use them to install the original properly licensed copy of Windows XP Home Edition back onto the computer.  Your Compaq Product number (EC383UA#ABL) leads to this ordering page at Compaq's support site:  https://warp2.external.hp.com/driver/dr_country_select.asp?Product=438968-001&lang=en&cc=us

    Genuine copies of Office can be purchased for as little as $79-89 (Office Home and Student 2007 which is allowed to be installed on up to three computers) on sale at major office suppy and consumer electronics retailers.  Or you can try the open source free alternatives to Office, too.  Or if you're a little bit adventurous (because Beta software can be buggy), try the Office 2010 Beta for free here:  http://www.microsoft.com/office/2010/en/download-office-professional-plus/default.aspx

    You might want to return to the shop or repair person and discuss a refund...:-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 29, 2009 4:04 PM
  • Hello Bobnnanny,

    IMO the laptop is underpowered for running Windows 7:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00500909&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=1149390

    The computer should continue to run XP fine, though.  A fresh installation from the manufacturer's recovery discs will run very nicely, expecially if some of the typical shovelware is uninstalled.

    For more info on upgrading to Windows 7 (which is off topic to this WGA forum) see the Install, Upgrade and Activate forum here:  http://answers.microsoft.com/en-us/windows/default.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 29, 2009 5:48 PM

All replies

  • Hello Bobnnanny,

    "After having the system cleaned...."

    It looks like the person or shop that "cleaned" the system installed a nongenuine installation of Windows XP Pro onto your Compaq Presario R4100 computer.  The also installed a Volume Licensing edition of Office Professional 2003 onto the computer, and if your use of this Volume License for Office is not in association with the organization that legitimately holds the license to use this copy of Office, then your use of this Volume Licensed copy of Office is nongenuine.

    IMO your best option is to order a set of recovery discs directly from Compaq and use them to install the original properly licensed copy of Windows XP Home Edition back onto the computer.  Your Compaq Product number (EC383UA#ABL) leads to this ordering page at Compaq's support site:  https://warp2.external.hp.com/driver/dr_country_select.asp?Product=438968-001&lang=en&cc=us

    Genuine copies of Office can be purchased for as little as $79-89 (Office Home and Student 2007 which is allowed to be installed on up to three computers) on sale at major office suppy and consumer electronics retailers.  Or you can try the open source free alternatives to Office, too.  Or if you're a little bit adventurous (because Beta software can be buggy), try the Office 2010 Beta for free here:  http://www.microsoft.com/office/2010/en/download-office-professional-plus/default.aspx

    You might want to return to the shop or repair person and discuss a refund...:-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 29, 2009 4:04 PM
  • Thanks. I'm trying to sort through this mess with my Sister-in-law and her husband. I'm going to have a little talk with the guy they got to "fix" things. In the meantime, I figure I'd just get them to upgrade to Win 7 and office 2007. Any comments/suggestions in that regard? Unfortunately, they decided they didn't need to keep their installation CD's so Upgrade is likely not going to be possible, right? 
    Tuesday, December 29, 2009 4:22 PM
  • Hello Bobnnanny,

    IMO the laptop is underpowered for running Windows 7:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00500909&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=1149390

    The computer should continue to run XP fine, though.  A fresh installation from the manufacturer's recovery discs will run very nicely, expecially if some of the typical shovelware is uninstalled.

    For more info on upgrading to Windows 7 (which is off topic to this WGA forum) see the Install, Upgrade and Activate forum here:  http://answers.microsoft.com/en-us/windows/default.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 29, 2009 5:48 PM