Answered by:
Validation Problem geography

Question
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After having the system cleaned due to an infection. I now get a notice saying my copy of XP is not genuine. I have run all the resolve options but have still had no success. Here is my results...
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Geographically blocked PID
Validation Code: 13Cached Validation Code: N/A
Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
Windows Product ID: 76487-640-8365391-23056
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {292A5960-96EF-4321-A786-F26454E2060F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 13
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{292A5960-96EF-4321-A786-F26454E2060F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23056</PID><PIDType>1</PIDType><SID>S-1-5-21-220523388-562591055-1177238915</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario R4100 (EC383UA#ABL) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1B</Version><SMBIOSVersion major="2" minor="31"/><Date>20051011000000.000000+000</Date></BIOS><HWID>88A53F07018400E6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>1</stat><msppid></msppid><name>Custom Installation</name><model>Microsoft©</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>8BEF3230772AD00</Val><Hash>d8Yiv5z1ZhMC5zd/rpfnRQxn4Wg=</Hash><Pid>73931-640-5666667-57393</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 14EF5:Compaq Computer Corporation|14EF5:Compaq Computer Corporation|14EF5:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/ATuesday, December 29, 2009 3:31 PM
Answers
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Hello Bobnnanny,
"After having the system cleaned...."
It looks like the person or shop that "cleaned" the system installed a nongenuine installation of Windows XP Pro onto your Compaq Presario R4100 computer. The also installed a Volume Licensing edition of Office Professional 2003 onto the computer, and if your use of this Volume License for Office is not in association with the organization that legitimately holds the license to use this copy of Office, then your use of this Volume Licensed copy of Office is nongenuine.
IMO your best option is to order a set of recovery discs directly from Compaq and use them to install the original properly licensed copy of Windows XP Home Edition back onto the computer. Your Compaq Product number (EC383UA#ABL) leads to this ordering page at Compaq's support site: https://warp2.external.hp.com/driver/dr_country_select.asp?Product=438968-001&lang=en&cc=us
Genuine copies of Office can be purchased for as little as $79-89 (Office Home and Student 2007 which is allowed to be installed on up to three computers) on sale at major office suppy and consumer electronics retailers. Or you can try the open source free alternatives to Office, too. Or if you're a little bit adventurous (because Beta software can be buggy), try the Office 2010 Beta for free here: http://www.microsoft.com/office/2010/en/download-office-professional-plus/default.aspx
You might want to return to the shop or repair person and discuss a refund...:-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Friday, January 1, 2010 12:05 AM
Tuesday, December 29, 2009 4:04 PM -
Hello Bobnnanny,
IMO the laptop is underpowered for running Windows 7: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00500909&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=1149390
The computer should continue to run XP fine, though. A fresh installation from the manufacturer's recovery discs will run very nicely, expecially if some of the typical shovelware is uninstalled.
For more info on upgrading to Windows 7 (which is off topic to this WGA forum) see the Install, Upgrade and Activate forum here: http://answers.microsoft.com/en-us/windows/default.aspx
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Friday, January 1, 2010 12:05 AM
Tuesday, December 29, 2009 5:48 PM
All replies
-
Hello Bobnnanny,
"After having the system cleaned...."
It looks like the person or shop that "cleaned" the system installed a nongenuine installation of Windows XP Pro onto your Compaq Presario R4100 computer. The also installed a Volume Licensing edition of Office Professional 2003 onto the computer, and if your use of this Volume License for Office is not in association with the organization that legitimately holds the license to use this copy of Office, then your use of this Volume Licensed copy of Office is nongenuine.
IMO your best option is to order a set of recovery discs directly from Compaq and use them to install the original properly licensed copy of Windows XP Home Edition back onto the computer. Your Compaq Product number (EC383UA#ABL) leads to this ordering page at Compaq's support site: https://warp2.external.hp.com/driver/dr_country_select.asp?Product=438968-001&lang=en&cc=us
Genuine copies of Office can be purchased for as little as $79-89 (Office Home and Student 2007 which is allowed to be installed on up to three computers) on sale at major office suppy and consumer electronics retailers. Or you can try the open source free alternatives to Office, too. Or if you're a little bit adventurous (because Beta software can be buggy), try the Office 2010 Beta for free here: http://www.microsoft.com/office/2010/en/download-office-professional-plus/default.aspx
You might want to return to the shop or repair person and discuss a refund...:-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Friday, January 1, 2010 12:05 AM
Tuesday, December 29, 2009 4:04 PM -
Thanks. I'm trying to sort through this mess with my Sister-in-law and her husband. I'm going to have a little talk with the guy they got to "fix" things. In the meantime, I figure I'd just get them to upgrade to Win 7 and office 2007. Any comments/suggestions in that regard? Unfortunately, they decided they didn't need to keep their installation CD's so Upgrade is likely not going to be possible, right?Tuesday, December 29, 2009 4:22 PM
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Hello Bobnnanny,
IMO the laptop is underpowered for running Windows 7: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00500909&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&lang=en&product=1149390
The computer should continue to run XP fine, though. A fresh installation from the manufacturer's recovery discs will run very nicely, expecially if some of the typical shovelware is uninstalled.
For more info on upgrading to Windows 7 (which is off topic to this WGA forum) see the Install, Upgrade and Activate forum here: http://answers.microsoft.com/en-us/windows/default.aspx
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Friday, January 1, 2010 12:05 AM
Tuesday, December 29, 2009 5:48 PM