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Genuine Windows gets "Windows is not Genuine" error RRS feed

  • Question

  • To make a somewhat long story short my genuine copy of windows (came preloaded on a computer bought from the store) has somehow been flagged as not genuine.  I've tried to contact microsoft support, but no one will talk to me for free and I refuse to given them another red cent of my money.  I'm counting down the days until I can get a mac, but I digress.  The only diffence I've noticed so far is the background, and as I understand it some sercurity features will not work.  I already run Kaspersky Internet Security so I think I'm ok there.  Is there anything else about "non genuine mode" that I should know since my computer is probably going to be in it permenently?

    • Moved by Carey FrischMVP, Moderator Wednesday, January 18, 2012 1:15 PM Moved to more appropriate forum category (From:Genuine Benefits)
    Tuesday, January 17, 2012 8:29 PM

Answers

  • "mjmclennon" wrote in message news:c7c3417b-04e6-4274-b43d-ce14d83a40e4...

    The sticker says windows 7 home prem OA

    the rest just seems to be numbers and the product key

    it doesn't seem to say if it's 64 bit or something else, not sure if that's important :/

     

    here are the results from the report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO722</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="7"/><Date>20110919000000.000000+000</Date></BIOSLicensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 17/01/2012 1:04:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:15:2011 08:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEAJJTcG1T5wuQYWh7xYj32fSpu2pX8CA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A

    For some reason, your system is unable to see the SLIC table that should be present to be able to self-activate the OEM_SLP Key in use.
    You need to change the Key to the one on your COA sticker using the link at the bottom of the System properties page – you may nee to activate by telephone.
     
    Please post a new MGADiag report when complete so we can check that all is as it should be.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, January 19, 2012 12:40 AM
    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 12:16 AM
    Tuesday, January 17, 2012 10:49 PM
    Moderator

All replies

  • "mjmclennon" wrote in message news:c832e7e5-14a6-4679-a10d-006f5b8abb6c...

    To make a somewhat long story short my genuine copy of windows (came preloaded on a computer bought from the store) has somehow been flagged as not genuine.  I've tried to contact microsoft support, but no one will talk to me for free and I refuse to given them another red cent of my money.  I'm counting down the days until I can get a mac, but I digress.  The only diffence I've noticed so far is the background, and as I understand it some sercurity features will not work.  I already run Kaspersky Internet Security so I think I'm ok there.  Is there anything else about "non genuine mode" that I should know since my computer is probably going to be in it permenently?

     
    [MODS – please move to the WGA forums]
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 17, 2012 8:58 PM
    Moderator
  • The sticker says windows 7 home prem OA

    the rest just seems to be numbers and the product key

    it doesn't seem to say if it's 64 bit or something else, not sure if that's important :/

     

    here are the results from the report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0EE03456-B589-4BED-B5C4-E1D8613D0EAE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0EE03456-B589-4BED-B5C4-E1D8613D0EAE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2240386959-2422484553-1072180460</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO722</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="7"/><Date>20110919000000.000000+000</Date></BIOS><HWID>23B60C00018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1082011
    Installation ID: 013764002462869836161482479145942822611360793241851421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 17/01/2012 1:04:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:15:2011 08:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEAJJTcG1T5wuQYWh7xYj32fSpu2pX8CA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   AMD     POWERNOW
      SSDT   AMD     POWERNOW

     

    Tuesday, January 17, 2012 9:08 PM
  • "mjmclennon" wrote in message news:c7c3417b-04e6-4274-b43d-ce14d83a40e4...

    The sticker says windows 7 home prem OA

    the rest just seems to be numbers and the product key

    it doesn't seem to say if it's 64 bit or something else, not sure if that's important :/

     

    here are the results from the report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO722</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="7"/><Date>20110919000000.000000+000</Date></BIOSLicensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 17/01/2012 1:04:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:15:2011 08:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEAJJTcG1T5wuQYWh7xYj32fSpu2pX8CA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A

    For some reason, your system is unable to see the SLIC table that should be present to be able to self-activate the OEM_SLP Key in use.
    You need to change the Key to the one on your COA sticker using the link at the bottom of the System properties page – you may nee to activate by telephone.
     
    Please post a new MGADiag report when complete so we can check that all is as it should be.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, January 19, 2012 12:40 AM
    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 12:16 AM
    Tuesday, January 17, 2012 10:49 PM
    Moderator