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Activation Problem on ASUS Laptop RRS feed

  • Question

  • Hello.

     

    I had bought an ASUS Laptop from my local Best Buy Store about 3 months ago. It was the ASUS K50i (Best Buy Version). Everything was working OK up until about 1 month ago. It suddenly stated that my Windows 7 Home Premium 64-bit Operating System was not genuine. I did not understand why, as this came preinstalled on my laptop. So I tried using the Key on the bottom of my laptop, and it activated fine over the internet.

    About 3 days later, a window came up, saying my key was invalid for activation, and gave me an option to activate over the phone. I thought nothing of it, and phone activation went fine, windows was activated.

    Now, just last night, I get another popup, saying that my key was STILL invalid, and once again, let me activate over the phone. It activated fine, but I'm worried it will get to the point where phone activation will no longer be a solution.

    No new hardware was installed, and I have no recovery disks, just a Factory Restore Image. (Best Buy never gave us Installation Disks.)

    Please, help me out with this problem.

    Wednesday, December 15, 2010 3:26 PM

Answers

  • The report looks fine right now, the next time you get a notification take a diagnostic report and DO NOT attempt to activate it again until after you have posted the report. If this thread is still active you can post it here and we can compare the two. That is all the advice I can give at this point, Darin can check you keys activation history. Succesive activations on the same hardware should not increase the total activation count however, if there is a hardware issue that is causing the hardware hash to change then the activations may be seen as separate activation attempts so it is good to ask these questions now.

    Ultimately we may refer you to the manufacturer for support, the SLIC is missing from the bios and that is why you had to use the COA key in the first place. If it were me I would contact Asus and ask them for a bios revision that contains the SLIC bios marker.

    • Proposed as answer by Darin Smith MS Thursday, December 16, 2010 10:04 PM
    • Marked as answer by Darin Smith MS Friday, December 17, 2010 9:48 PM
    Thursday, December 16, 2010 12:30 AM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Wednesday, December 15, 2010 4:01 PM
    Moderator
  • Ok. Thanks. I'll do that as soon as I get home this evening and post the results.
    Wednesday, December 15, 2010 4:23 PM
  • OK. I've posted the diagnostics. Does anything look out of the ordinary?


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TK346-T2H22-23P3C
    Windows Product Key Hash: h18oD6NFakH8CCgLiiFTMNBiNG8=
    Windows Product ID: 00359-OEM-9808406-07688
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {BC052B95-F509-48C6-8A51-CC0925F79F71}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BC052B95-F509-48C6-8A51-CC0925F79F71}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-23P3C</PKey><PID>00359-OEM-9808406-07688</PID><PIDType>8</PIDType><SID>S-1-5-21-3258671053-2691561041-2826860845</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K50IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>218    </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>08BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-084-007688-02-1033-7600.0000-3192010
    Installation ID: 096805270050469384777813544944120811169990652511233176
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 23P3C
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 12/15/2010 6:13:08 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:16:2010 14:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAIABAABAAIAAQABAAAABQABAAEA6GGIX040cpr6elDx4IaccDg6lAmGid6InoMw4bjknvRyir5BRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 040910 APIC1622
      FACP 040910 FACP1622
      DBGP 040910 DBGP1622
      HPET 040910 OEMHPET 
      BOOT 040910 BOOT1622
      MCFG 040910 OEMMCFG 
      OEMX 040910 OEMX1622
      ECDT 040910 OEMECDT 
      OEMB 040910 OEMB1622
      GSCI 040910 GMCHSCI 
      SSDT PmRef CpuPm


    Wednesday, December 15, 2010 11:14 PM
  • The report looks fine right now, the next time you get a notification take a diagnostic report and DO NOT attempt to activate it again until after you have posted the report. If this thread is still active you can post it here and we can compare the two. That is all the advice I can give at this point, Darin can check you keys activation history. Succesive activations on the same hardware should not increase the total activation count however, if there is a hardware issue that is causing the hardware hash to change then the activations may be seen as separate activation attempts so it is good to ask these questions now.

    Ultimately we may refer you to the manufacturer for support, the SLIC is missing from the bios and that is why you had to use the COA key in the first place. If it were me I would contact Asus and ask them for a bios revision that contains the SLIC bios marker.

    • Proposed as answer by Darin Smith MS Thursday, December 16, 2010 10:04 PM
    • Marked as answer by Darin Smith MS Friday, December 17, 2010 9:48 PM
    Thursday, December 16, 2010 12:30 AM
  • Ok. I'll try to get ahold of them.
    Thursday, December 16, 2010 12:39 AM
  •   I've checked the key and confirm that the key is Valid and Genuine and should be able to Activate and Validate without issue.

    Thank you,

    Darin MS
    Thursday, December 16, 2010 10:02 PM
  • Okay, it deactivated again. Anything different from last time?

     I'm having trouble getting ahold of ASUS as well.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TK346-T2H22-23P3C
    Windows Product Key Hash: h18oD6NFakH8CCgLiiFTMNBiNG8=
    Windows Product ID: 00359-OEM-9808406-07688
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C01CAFDD-D5FF-4B93-A5CD-9FDCCC5378E1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C01CAFDD-D5FF-4B93-A5CD-9FDCCC5378E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-23P3C</PKey><PID>00359-OEM-9808406-07688</PID><PIDType>8</PIDType><SID>S-1-5-21-3258671053-2691561041-2826860845</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K50IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>218    </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>19BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-084-007688-02-1033-7600.0000-0142011
    Installation ID: 103143805101575521662006853616587675008446780910693182
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 23P3C
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 4260 minute(s) (2 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 1/16/2011 1:25:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:15:2011 23:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAIAAQABAAIAAQABAAAABAABAAEA6GHaEU40cprSM5gchomUCd6InoMw4WbQcoq+QUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   040910  APIC1622
      FACP   040910  FACP1622
      DBGP   040910  DBGP1622
      HPET   040910  OEMHPET
      BOOT   040910  BOOT1622
      MCFG   040910  OEMMCFG
      OEMX   040910  OEMX1622
      ECDT   040910  OEMECDT
      OEMB   040910  OEMB1622
      GSCI   040910  GMCHSCI
      SSDT   PmRef  CpuPm

     

    Sunday, January 16, 2011 6:26 AM
  • "DanielAdams" wrote in message news:53bd614d-87be-4c52-8341-9534141ff057...

    Okay, it deactivated again. Anything different from last time?

     I'm having trouble getting ahold of ASUS as well.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TK346-T2H22-23P3C
    Windows Product Key Hash: h18oD6NFakH8CCgLiiFTMNBiNG8=
    Windows Product ID: 00359-OEM-9808406-07688
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C01CAFDD-D5FF-4B93-A5CD-9FDCCC5378E1}(1)

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Daniel\AppData\Local\Google\Chrome\Application\chrome.exe

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C01CAFDD-D5FF-4B93-A5CD-9FDCCC5378E1}</UGUID><Version>1.9.0027..0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-23P3C</PKey><PID>00359-OEM-9808406-07688</PID><PIDType>8</PIDType><SID>S-1-5-21-3258671053-2691561041-2826860845</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K50IJ               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>218    </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>19BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Installation ID: 103143805101575521662006853616587675008446780910693182
    Partial Product Key: 23P3C
    License Status: Additional grace period (KMS license expired or hardware out of tolerance)
    Time remaining: 4260 minute(s) (2 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 1/16/2011 1:25:52 AM

     


    You're showing a 'hardware out of tolerance' error
    If you compare the Hardware ID with the earlier one (<HWID>08BA3607018400F8</HWID>) you can see the difference - even if it means nothing to either of us. Darin may have a better idea.
    The Office UGUID has also changed, as have a number of other factors (I've highlighted the ones I found)
     
    I see that you've changed your default browser - but I doubt that has anything to do with it.
     
    Are you using this machine with any specific external devices attached when the error comes up? - another poster reported that adding an external drive (in a particular way) always brought the non-genuine message up, with the same error code.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 16, 2011 11:10 AM
    Moderator
  • I haven't changed anything in my laptop at all. I removed office in case it was causing a problem.

    I really don't understand what is going on here. My laptop just stopped being genuine for no reason.

    No external devices are causing problems. They all work fine.

    and another thing. I now have a message in the BIOS that I never had before the problem started:

    Can't Detect TPM Device!

    Would that cause any problems?

     

    I recently did a factory restore on the laptop to see if it would fix things. It didn't sadly.

    Sunday, January 16, 2011 2:35 PM
  • "DanielAdams" wrote in message news:9304b2e8-4487-4b5a-83d0-b136600d0cfc...

    I haven't changed anything in my laptop at all. I removed office in case it was causing a problem.

    I really don't understand what is going on here. My laptop just stopped being genuine for no reason.

    No external devices are causing problems. They all work fine.

    and another thing. I now have a message in the BIOS that I never had before the problem started:

    Can't Detect TPM Device!

    Would that cause any problems?

     

    I recently did a factory restore on the laptop to see if it would fix things. It didn't sadly.


    Ah!!
    TPM is the 'Trusted Platform Module' - see here for details...
     
    Very few PC's that I've seen come equipped with TPM so I really have very little idea how it actually works, but I suspect that this problem could be the source of your activation errors.
    I'd see if there's a setting in BIOS to disable the TPM unless you actually use it, then re-activate the machine if necessary, and see how it fares.
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 16, 2011 8:38 PM
    Moderator
  • Now that you mention it, I think the activation issues started about the same time this message started being displayed!

    I think this is the source!!

    But...I can't find a setting in the BIOS to turn it off. What do I do?

     

    I don't want to keep activating to the point where my COA Key won't even work anymore, and I'd look like a pirater. I'm really not. 

    Sunday, January 16, 2011 11:50 PM
  • "DanielAdams" wrote in message news:d393c621-5ea4-4e03-a16d-5a8e559eb4e4...

    Now that you mention it, I think the activation issues started about the same time this message started being displayed!

    I think this is the source!!

    But...I can't find a setting in the BIOS to turn it off. What do I do?

     

    I don't want to keep activating to the point where my COA Key won't even work anymore, and I'd look like a pirater. I'm really not. 


    This is really an issue for the manufacturer to sort out - only they know what they've done to the BIOS, and how to adjust anything there (I had a look at one of the manuals, and it tells me very little)
    If you let me know the full model number of your machine I *may* be able to discover something, or at least point you in the right direction
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 12:13 AM
    Moderator
  • My model is an ASUS K50ij(Best Buy Only)

    I can't see the rest of the barcode. The sticker has faded out.

    Monday, January 17, 2011 1:28 AM
  • "DanielAdams" wrote in message news:acd5a760-d924-427c-bdb2-a11feee74e85...

    My model is an ASUS K50ij(Best Buy Only)

    I can't see the rest of the barcode. The sticker has faded out.


    Unfortunately that does not bode well for support - Best Buy get the machines at rock-bottom prices, because they say they'll do the support instead of the manufacturer...... (you can guess the rest?)
     
    is this the beast?
    ...which links to....
     
     
    None of which tells me anything we didn't already know :(
    Asus are the people to talk to - if you can get them to admit they had anything to do with it :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 1:55 AM
    Moderator
  • Yep! That's it!

     

    I'll try to get ahold of ASUS, but I've been having trouble.

    Monday, January 17, 2011 3:21 AM
  • Yep! That's it!

    I'll try to get ahold of ASUS, but I've had no luck.

    Monday, January 17, 2011 3:22 AM
  • "DanielAdams" wrote in message news:49408ef2-9f9b-4681-ba24-51e13f1be759...

    Yep! That's it!

    I'll try to get ahold of ASUS, but I've had no luck.


    Hmmm - seems the TPM module is for a Fingerprint reader.... and it seems that it's pre-configured in the BIOS versions 211 and up, so there's no settings - you have v218. From the looks of the ad, yours doesn't have a fingerprint reader? It also seems that the latest approved BIOS for the Best Buy is v213?
     
     
    I do NOT recommend trying to downgrade the BIOS without checking with Asus first  - you could cause yourself a LOAD of grief!
     
    Did your machine come with any driver disks (Asus may ship a driver disk that contains a BIOS update with certain machines)? Did you do a BIOS Update yourself?
     
    It seems the earliest Win 7 BIOS is v212 - but since that version is also showing up in the Vista section I really have no idea WTH Asus are playing at!
    Since most Fingerprint readers usually hang off internal USB ports, you could try switching off the USB ports in the BIOS (or switching them on) if you can - see if that removes the error.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 17, 2011 5:57 AM
    Moderator
  • You're right. I have no fingerprint reader. No driver disks came with my PC. It was just the laptop itself. I can however, get drivers from ASUS' Website. As I recollect, I don't remember doing a BIOS Update. USB Ports made no difference.
    Tuesday, January 18, 2011 12:06 AM
  • "DanielAdams" wrote in message news:d732f35f-c006-4c38-ad6b-ba33c98d76aa...
    You're right. I have no fingerprint reader. No driver disks came with my PC. It was just the laptop itself. I can however, get drivers from ASUS' Website. As I recollect, I don't remember doing a BIOS Update. USB Ports made no difference.

    In that case, the solution lies with beating on Asus's door until you get a response from them - try their support forums.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 18, 2011 8:59 AM
    Moderator
  • I'll keep trying
    Thursday, January 20, 2011 1:49 AM

  • Hi,

    I have the same laptop that you have. My harddrive recently crashed and and I had to send it into Asus and when it was returned to me im having the exact same problem that you are, and they instructed me that I have to mail it off to them again to be repaired once again which takes them about two weeks to get anything done.
    Tuesday, March 8, 2011 3:42 PM
  • Please read announcement 2 at the top of this forum page.

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

      In other words, please do not post "Me Too" messages in other people's threads.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 8, 2011 5:01 PM
    Answerer