Would it be possible to add a field that tracks days since last activity? Ideally, CRM would inform us when the last activity for a contact/prospect exceeds a pre-defined # of days? I haven't seen this done via an Advanced Find or personal view?
Check these
http://consultcrm.blog.com/2011/08/02/tracking-last-activity-date/
http://ashwaniashwin.wordpress.com/2013/08/18/capture-last-activity-date-on-any-entity-in-microsoft-dynamics-crm/
You can use workflows to generate notifications based on this field.
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