activation impossible!! RRS feed

  • Question

  • ok i got this gateway computer some time ago (like 1~3 years ago) and i thought i activated my window and all. but recently everytime i tried to upgrade some tool, the system said i didn't activate my computer and since then, i was trying to activate the window

    and actually got to the step where i had to read the activation walkthroughs

    it said i can go to start>all programs>accessories>system tools and there i could find nice little "activate my window" button or something like that. but in the system tools, there's no activate my window there. wtf... is there any other way to get to the activation wizard??

    i tried searching "activate" and "activation" using the start>search, but even there, i couldn't find any working activation wizard. what can i do now?

    Wednesday, March 7, 2007 6:34 AM


All replies

  • Hello Dhuwman,

      This forum is for the support of Windows Genuine Advantage. Your issue is Product Activation. My suggestion would be to contact Win XP support at the below URLs (I believe Product Activation support is at no charge):

    For XP Home: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3219&gprid=37013
    For XP Pro: Go to http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    Wednesday, March 7, 2007 7:06 PM
  • Dhuwman,

    What happens if you click Start>Run, then type oobe/msoobe /a then click OK?

    (That should start the Activation Wizard.)

    Wednesday, March 7, 2007 8:54 PM
  • OK I clicked Start>Run and typed in oobe/msoobe /a and a blue window titled "Windows Product Activation" popped up. underneath the title, it simply said "Windows is already activated. click ok to exit" and at the bottom right corner, there is a small OK button.

    So far, it seems I have activated the windows when I first got it, but I don't understand why everytime I try to download and upgrade my window XP home edition, it keeps saying my version of windows is not activated.


    Edit: Actually on the status bar on the bottom right corner of the monitor, right next to where clock is,  there have been this somewhat star shaped icon and whenever I clicked on that, a window titled "Genuine Microsoft Software" in a blue title box pops up. And underneath the blue title box, it still says "Windows Activation Required" in an orange box. I don't know what's wrong, but something's definitely wrong here.

    Wednesday, March 7, 2007 11:42 PM
  • Dhuwman,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering? 

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect yours to read "Gateway."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, March 8, 2007 12:43 AM
  • Step 1.

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-J8BM6-MXPH6-3R2BW
    Windows Product Key Hash: YMRVitCEjlJfwDQfjDvm97FbWA4=
    Windows Product ID: 76477-OEM-2111907-00103
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 17f559a7-b6a9-4f2b-9975-d195ad899fda
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>17f559a7-b6a9-4f2b-9975-d195ad899fda</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>76477-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-1079345960-3529346297-3123983465</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>507GR                           </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>AG91510J.15A.0816.2005.0214.1818</Version><SMBIOSVersion major="2" minor="3"/><Date>20050214000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>B372394701844E5D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>507GR</model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17607</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Step 2.

    1.  Microsoft Windows XP Home Edition

    2.  I have two COA, one attached at the back of computer and the  other by itself, neither of those two says OEM product nor OEM software.

    3.  It does.  It says, GATEWAY all capital in block letters.

    4. Do you need tracking ID, or photo of my COAs or anything like that to resolve this matter?

    Thursday, March 8, 2007 3:17 AM
  • Dhuwman,

    Personally I am reluctant to recommend the following procedure because it has the potential to screw up XP's activation system to the point where the computer will not allow logons.  Do not try it unless (1) your personal files are backed up and (2) you do not mind risking the possibility of having to do a clean installation of your Operating System if it goes wrong.

    How to manually force activation:

    1. Restart the computer into "Safe Mode" and log on.  Note that only user accounts with administrative privileges are displayed on the Safe Mode Welcome Screen.

    2. Go to Start >Run and type: %systemroot%\system32  then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpa.dbl.old and wpa.bak to wpa.bak.old

    5. Restart the computer normally and log on as an administrative user.  You should be presented with the activation wizard.  Select the option to conduct a telephone activation.  If the automated telephone system rejects your activation attempt, choose the option to speak with an activation rep.  They will ask a few questions to ensure that you are in compliance with the End User Licensing Agreement and if so will issue an activation code to enter into the Wizard.

    Thursday, March 8, 2007 4:43 AM