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    I have a Dell computer that is telling me know it has a non-genuine Windows on it.  The key listed below does not match the key on the licence on the case.  But Windows does not give me the option to change the key. 

    Here is the Windows Genuine Advantage Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {D3B3B5A8-C361-400D-BA78-3413989A4D39}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D3B3B5A8-C361-400D-BA78-3413989A4D39}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-256192620-2187183705-636257145</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 220 Series </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.2.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090626000000.000000+000</Date></BIOS><HWID>54FB3D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>41E1D27EA4F3F0E</Val><Hash>af1ptunFueu6vnHg/ysNst/xv80=</Hash><Pid>81602-903-2706141-68475</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3082009
    Installation ID: 015412517263714466092535011084557585322702868321971233
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/18/2011 4:23:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 11:16:2011 04:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAMAAAABAAAAAQABAAEAeqgQC8gE8CLeDDylYB7OcBjrBtFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   062609  APIC1626
      FACP   062609  FACP1626
      HPET   062609  OEMHPET
      MCFG   062609  OEMMCFG
      SLIC   DELL    FX09  
      OEMB   062609  OEMB1626
      GSCI   062609  GMCHSCI
      SSDT   DpgPmm  CpuPm

     

    Friday, November 18, 2011 10:27 PM

Answers

  • Question
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    "MBachtold" wrote in message news:c8529c2b-1132-4d8e-b1ed-f0a593eee79c...

    I have a Dell computer that is telling me know it has a non-genuine Windows on it.  The key listed below does not match the key on the licence on the case.  But Windows does not give me the option to change the key.

    Here is the Windows Genuine Advantage Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/18/2011 4:23:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 11:16:2011 04:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys

     

     

    Your problem is the number of Tampered files. It sounds as if certificates are missing.
    (Have you been using some kind of cleanup utility? – a registry cleaner, or a disk cleaner?)
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, November 21, 2011 10:29 PM
    • Marked as answer by Darin Smith MS Wednesday, November 23, 2011 8:58 PM
    Saturday, November 19, 2011 6:18 AM
    Moderator

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    Dear MBachtold,

    Please try these steps: http://windows.microsoft.com/en-US/windows/help/genuine/product-key

    If you still have a problem, please record any error messages.

    Regards,

    Andrew

    • Proposed as answer by motherboardlove Saturday, November 19, 2011 2:09 AM
    • Unproposed as answer by Darin Smith MS Tuesday, November 22, 2011 11:05 PM
    Saturday, November 19, 2011 12:48 AM
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    No real error message, just the absense of the "Change Product Key".  It only says Windows is actived, and give a product ID 00371-OEM........

    I ran KeyFinder and it came up with the same Windows key as listed above in the Windows Genuine Advantage Diagnostic Report.  That Key, Windows Product Key: *****-*****-M3DJT-4J3WC-733WD is not the same one that is on the DELL Windows 7 Pro OA licence on the case.  I know this is a valid DELL computer because my nephew bought it from DELL.

    I don't know if a virus changed it, or if DELL used some kind of Volume license not matching the license sticker???  Or is this some kind of Win 7 Glitch?

    I just need to get this computer running fine, without a fresh install if possible.  Any Ideas?

    Thanks for help.

    Saturday, November 19, 2011 1:58 AM
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    I found this and I think it fixed my proplem:

    How to Change Windows 7 Product Key from DOS

    1. Click on Start (the Orb) and type ‘cmd’ in the search box.

    2. This will open Command Prompt, or you can add Command Prompt in your right-click menu.

    3. Now type the following in Command Prompt and press Enter.
    slmgr.vbs -ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
    Note: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX should be your product key.

    4. Once done, type slmgr.vbs -ato to activate your Windows 7.

    • Proposed as answer by motherboardlove Saturday, November 19, 2011 2:09 AM
    • Unproposed as answer by Darin Smith MS Tuesday, November 22, 2011 11:05 PM
    Saturday, November 19, 2011 2:07 AM
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    I have a couple of comments:

    Your problem is the large number of mismatched and tampered files in your report. Changing your product key won't help. Unfortunately I am not yet competent enough to provide a solution. Someone will be along soon. have you restored from a disk image?

     

    Here is some info on why your installed product key differs from your COA.

     

     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     


    Saturday, November 19, 2011 2:47 AM
    Answerer
  • Question
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    "MBachtold" wrote in message news:c8529c2b-1132-4d8e-b1ed-f0a593eee79c...

    I have a Dell computer that is telling me know it has a non-genuine Windows on it.  The key listed below does not match the key on the licence on the case.  But Windows does not give me the option to change the key.

    Here is the Windows Genuine Advantage Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/18/2011 4:23:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 11:16:2011 04:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watadminsvc.exe
    Tampered File: %systemroot%\system32\wat\watweb.dll
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\wat\watux.exe
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys
    Tampered File: %systemroot%\system32\drivers\spldr.sys

     

     

    Your problem is the number of Tampered files. It sounds as if certificates are missing.
    (Have you been using some kind of cleanup utility? – a registry cleaner, or a disk cleaner?)
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, November 21, 2011 10:29 PM
    • Marked as answer by Darin Smith MS Wednesday, November 23, 2011 8:58 PM
    Saturday, November 19, 2011 6:18 AM
    Moderator
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    I do not use cleanup utilities, but I am sure they ran something.  They have had malware several times and I found traces of "AV Guard Online". Thanks for the help though.
    Saturday, November 19, 2011 3:38 PM
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    "MBachtold" wrote in message news:ba5afc59-fda9-41c1-a532-09765d045e58...
    I do not use cleanup utilities, but I am sure they ran something.  They have had malware several times and I found traces of "AV Guard Online". Thanks for the help though.
     
     
    Did you look at the link I posted?
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 19, 2011 6:44 PM
    Moderator
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    No further reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Wednesday, November 23, 2011 8:58 PM