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    === Remove and Reseat Wireless Adapter card.

     

    Please follow the steps as provided in the service manual of your Notebook model to remove and reseat the wireless adapter card. To download the service manuals, please visit the below given web link:

     

    http://h10032.www1.hp.com/ctg/Manual/c01095493.pdf

     

    NOTE:  Clicking the link may give an error indicating it is invalid.

           Please copy and paste the entire link in a new browser window and press enter.

     

    The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

     

    http://www.adobe.com/products/acrobat/readstep2.html

     

    NOTE:  The URL above will take you to a non HP Web site. 

           HP does not control and is not responsible for information outside of the HP Web site.

     

    You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 128 & 129

     

     

    Remove reseat hard drive, Self test, Kill disk—VC

     

    From your E-Mail, I understand that you when you are trying to restore your Notebook to its factory shipped settings using the recovery discs, you are unable to proceed further as the Notebook turns off and prompts you to restart the installation process.

     

    I regret for the inconvenience caused to you with our product.

     

    Zach, at this point of time, to isolate the issue further, I recommend you to remove and reseat the hard drive of your notebook once and perform hard drive self test to find out whether the issue is with the hard drive or with the internal malfunction of the Notebook.

     

    === Remove and reseat Hard Drive.

     

    Please follow the steps as provided in the service manual of your Notebook model to remove and reseat the Hard Drive. To download the service manuals, please visit the below given web link:

     

    http://h10032.www1.hp.com/ctg/Manual/c01550108.pdf

     

    NOTE:  Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

     

    The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

     

    http://www.adobe.com/products/acrobat/readstep2.html

     

    NOTE:  The URL above will take you to a non HP Web site. 

           HP does not control and is not responsible for information outside of the HP Web site.

     

    You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 62 to 64.

     

    After you have removed and reseated the Hard drive, please follow the steps below to test the hard drive of the Notebook using the HP Hard Drive Self Test:

     

    == Procedure to perform Hard Disk Self Test:

     

    Hard Disk Self Test, checks the status of your hard disk. I request you to perform Hard Disk Self Test.

     

    1. Plug the AC Adapter into the Notebook PC.

    2. Press and Hold the Power button for 5 Seconds to turn off the PC.

    3. Press the F10 key (on some notebook PCs, F2 or F6).

       Then Press the Power button to turn on the PC releasing the F10 key after text is displayed on the screen of the PC.

    4. After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.

    5. Select Hard Drive Self Test

    6. Press the Enter key to start the test.

     

    The Hard Drive Self Test will provide an Estimated test time. A Quick test a Comprehensive test and a SMART test will execute when the Enter key is pressed. Please perform both the short and comprehensive tests if needed manually.

     

    If the test status is failed then the issue is due to the defective hard drive and it needs to be replaced.

     

    If the hard drive self test status is pass, I recommend you to use the kill disk utility.

     

    == Kill Disk Uitlity:

     

    Active@ KillDisk - Hard Drive Eraser is a powerful and compact software that allows you to destroy all data on hard and floppy drives completely, excluding any possibility of future recovery of deleted files and folders. It's a hard drive and partition eraser utility.

     

    == Using KillDisk utility:

     

    KillDisk utility will enable you create a bootable CD used in the process of reinstalling the OS. You can download KillDisk utility from the following web site:

     

    http://www.killdisk.com/downloadfree.htm

     

    NOTE:  The URL above will take you to a non HP Web site. 

           HP does not control and is not responsible for information outside of the HP Web site.

     

    In the above web site, under Download KillDisk section, click on 'Download Bootable ISO Image of Active KillDisk to burn CD' to download a bootable ISO image of KillDisk available under the "Bootable ISO Image for Professional version" segment.

     

    Download Bootable ISO Imageof Active@ KillDisk to burn CD.

     

    This downloads an ISO IMAGE (not a regular file) that needs to be burned to the CD AS AN IMAGE (not as an added file). You may use any other System to burn the Killdisk CD.

     

    Now, make CD/DVD drive, the first boot device by hitting ESC key at HP logo, insert the already created KillDisk CD, and reboot the PC.

     

    For a graphical representation, visit the Web Sites below:

     

    http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

     

    If you are using NERO CD burning software, visit the Web Site below:

     

    http://www.bay-wolf.com/burnimage.htm

     

    NOTE:  The URL above will take you to a non HP Web site. 

           HP does not control and is not responsible for information outside of the HP Web site.

     

    On restart, the KillDisk utility starts and follow the instructions to delete all the partitions.

     

    NOTE: Please note that you have created a KillDisk CD on any other System and use that CD to delete partitions on the hard drive.

     

    Now, all the partitions will be wiped from the Hard disk. You can now use the Windows Vista Recovery CDs to recover the notebook to factory conditions.

     

    Note: Please backup your Important data.

     

    Hope, I have thoroughly addressed your concerns. If the issue persists please get back to us with your observations and results; I will be glad to assist you further.

    Monday, November 9, 2009 1:38 PM