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  • Question

  • I purchased a copy of ONECARE from Microsoft but have been unable to activate it.  I purchased it using a gmail account which as accepted.  When I tried to activate it the gmail account was not acceptable.  I have a live.com account.  I have a message from Microsoft confirming my purchase.  It was sent to my gmail account.  How do I tie these accounts together.  I think this is the last online purchase from Microsoft for me.

    alternate email: [removed]

    Stan Willis
    Friday, June 12, 2009 1:33 PM


  • If you purchased online with your gmail address as a LiveID, then that is the LiveID you need to use to activate OneCare with. If the password you created for that LiveID is longer than 8 characters, change it to be shorter (note this is not the password you use to sign into your actual GMail account, just the LiveID for that email address) at http://account.live.com and then try activating again.

    What happens when you sign into the activation process with yoru GMail LiveID?

    If you continue to have problems with activation, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    I will also email you at the alternate email address you provided. I'll then remove that address from your post.

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, June 12, 2009 1:58 PM