Need help on reinstalling Windows Live One Care RRS feed

  • Question

  • My Windows Live One Care was going to expire soon so I purchased a new copy at Staples.  I have been instructed in the past to uninstall the old software before reinstalling new software of the same variety.  I did this with no hitches. When I restarted WLOC said that the status of the new software was URGENT and I needed to renew.  What should I do?  I have the new software installed and it still believes I haven't renewed.  This condition has remained for over 1 week.

    Thanks,  Dennis.


    Friday, January 25, 2008 12:50 PM


  • Hello Dennis, use the renew button, follow the prompts, when asked for a payment method select "Pre-Paid PIN". Enter the product identification number included with your purchased CD.


    Friday, January 25, 2008 3:11 PM