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Backup always fails RRS feed

  • Question

  • Everytime I run backup it fails with the same message:

     

    Windows Live OneCare Backup

    Backup cannot continue

    Unknown problems are preventing Backup from continuing at this time. To correct this problem, try again later or restart your computer. If the problem persists, contact support.

    Contact support

    &Close

     

    The support logs contains a link to the following data:

     

    - <BackupErrorLog>
      <ErrorMessage>ModName = BACKUPTASK_CPP(0219): HRESULT = 0x80042405 : ThreadID = 5784</ErrorMessage>
      <ErrorMessage>ModName = BACKUPSTORAGEDEVICESAFEGUARD_CPP(0194): HRESULT = 0x80042405 : ThreadID = 5312</ErrorMessage>
      <ErrorMessage>ModName = BACKUPSTORAGEDEVICESAFEGUARD_CPP(0193): HRESULT = 0x80042405 : ThreadID = 5312</ErrorMessage>
      <ErrorMessage>ModName = BACKUPSTORAGEDEVICESAFEGUARD_CPP(0380): HRESULT = 0x80004005 : ThreadID = 5312</ErrorMessage>
      <ErrorMessage>ModName = BACKUPSTORAGEDEVICESAFEGUARD_CPP(0185): HRESULT = 0x80042405 : ThreadID = 5312</ErrorMessage>
      <ErrorMessage>ModName = BACKUPSTORAGEDEVICESAFEGUARD_CPP(0264): HRESULT = 0x80042405 : ThreadID = 5312</ErrorMessage>
      <ErrorMessage>ModName = ENGINEC(1433): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = BACKUPRESC(0438): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = BACKUPRESC(0414): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = BACKUPFILEC(0852): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = BACKUPFILEC(0940): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = BACKUPFILEC(1031): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = ENGINEC(2735): HRESULT = 0x80042405 : ThreadID = 5368</ErrorMessage>
      <ErrorMessage>ModName = BACKUPSETC(0766): HRESULT = 0x80042316 : ThreadID = 5368</ErrorMessage>
      <StagingDrive Name="D:\" />
      <DeviceInfo Name="\\JON-AMD64\OneCareShare481$\" Version="Version" ProductID="ProductId" Vendor="Vendor" SerialNo="Serial" DriveMaxSpeed="0" DriveMinSpeed="0" MediaMaxSpeed="0" MediaMinSpeed="0" TotalMediaCount="1" PresentMediaCount="1" SpecificMediaType="0" MediaType="" />
      <Drive Name="H:\" FreeSpace="449366237184" PartitionType="NTFS" />
      <Drive Name="D:\" FreeSpace="44150931456" PartitionType="NTFS" />
      <Drive Name="C:\" FreeSpace="12459012096" PartitionType="NTFS" />
      </BackupErrorLog>
     
    Anyone got any suggestions?
    Tuesday, September 25, 2007 1:59 AM

Answers

  • Ok: I worked off-line with the OneCare team and provided them with the appropriate diagnostic logs etc. and they discovered the problem. Some of the CD's I had ripped onto my computer contained track information, etc. in what looks like a non-Latin alphabet, I suspect Kanjii; all I see in WMP are those square boxes. It was this that was tripping up OneCare backup. They have a fix for the problem and in the meantime I am going to try a backup with these files excluded.

    Thursday, October 11, 2007 4:53 PM

All replies

  • While you await a possible reply here that will answer, I'd suggest opening a support case and opening a bug, assuming this is 2.0 - 

    http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Please file a bug on Connect:  https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

    See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.

     

    I'm guessing that there is either a problem reaching the Share you've configured for backups, perhaps a credentials problem, or there is something conflicting with the backup process. I don't know what the errors in the log indicate, but I'd expect that the backup team would know.

    The backup team members pop in here regularly, so may have an answer for you.

    -steve

     

     

    Tuesday, September 25, 2007 12:20 PM
    Moderator
  • Tuesday, September 25, 2007 1:26 PM
  • Thanks, Jonathan.

    Hopefully, the backup team will see this thread and/or the bug and respond.

    -steve

     

    Tuesday, September 25, 2007 1:30 PM
    Moderator
  • Ok: I worked off-line with the OneCare team and provided them with the appropriate diagnostic logs etc. and they discovered the problem. Some of the CD's I had ripped onto my computer contained track information, etc. in what looks like a non-Latin alphabet, I suspect Kanjii; all I see in WMP are those square boxes. It was this that was tripping up OneCare backup. They have a fix for the problem and in the meantime I am going to try a backup with these files excluded.

    Thursday, October 11, 2007 4:53 PM
  • Ok: I excluded the problematic files and last night I had my first successful backup.

    Friday, October 12, 2007 4:25 PM
  • Thanks for the update and I'm glad to read that there is a fix in the works as this may explain other backup failures people have reported.

    -steve

     

    Monday, October 15, 2007 6:38 PM
    Moderator