After accepting microsoft updates when I went on line using broadband I cannot run windows my laptop stops and asks for key code RRS feed


  • Emstec,


    Please run the below test.  It will help us analyze your situation so we may provid you with a solution. 



    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then

    click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this


    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information

    that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you and have a super weekend.



    Stephen Holm, MS

    Friday, September 14, 2007 10:40 PM