I need to access timespent in Case Resolution.. Where is it stored, how do I get to it? RRS feed

  • Question

  • Hi,

    I need to get access to the timespent field in case resolution.  I need to include the data in a workflow, as well as in a report.

    I have searched, but do not seem to have the fields that are mentioned in the articles I have found so far.

    Where is it stored.....how do I get to it???


    Thank you!

    Monday, April 21, 2014 8:40 PM

All replies

  • The timespent field is stored in the 'Case Resolution' entity.

    It is not available to be used directly in workflow. You'll either need a custom field on case that can hold this value & is filled using a plugin OR use a custom workflow activity to access it.

    You can query the filteredincidentresolution view to get the timespent for reports.

    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    • Proposed as answer by Mamatha Swamy Monday, April 21, 2014 9:48 PM
    Monday, April 21, 2014 9:48 PM