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More validation issues, tried almost everything... RRS feed

  • Question

  • So, my copy of Vista has been "crashing" almost once a month lately, and I couldn't figure out why. Well, after getting fed up with having to reinstall it, I did some research and discovered it was because I never activated the product, which is really odd because Vista came preinstalled on the laptop that I bought. Anyway, I couldn't find the product key, so I installed the 'Magical Jelly Bean Keyfinder" to find it, which it did, and I attempted to activate it again. I got the 0xC004E003 error code, so I did even more researching, and discovered that I would need to either a) change my product key, which requires activating first, or b) activating by phone.

     

    Anyway, I did the phone activation, and they started talking about an installaton ID, and the digits in group one. I'm completly lost now, and tired of what seems like walking in a circle. My product key obviously won't work, and my product ID is apparently "invalid" because I can't access online chat support from microsoft, so I'm at a loss for what to do.

     

     

    Tuesday, May 13, 2008 3:27 AM

Answers

  • Hi jcooley09,

     

      Your Diagnostic Report shows Vista as Genuine and I do not see any other Past or Present Activation or Validation error codes.

     

      Also, having Windows crash is not normally something that is caused by being Non-Genuine or Not Activated. Usually you would get an error message or (at the very worst) Vista might go into Reduced Functionality mode.

     

     What I suggest is:

     

    ~If your Vista is currently experiencing the issue, then it doesn't appear to be Activation or Validation related and you may need to go to http://support.microsoft.com for further support options 

     

    ~If your Vista is Not currently experiencing the issue, then use your computer normally and if/when the issue occures again, don't try to fix it yourself, run the Diagnostic Report and have me take a look and see if it's a Validation or Activation issue. If it is, I can fix it for you and if not, I can direct you to the proper support.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, May 14, 2008 9:24 PM

All replies

  • In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3332267&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

     

    Tuesday, May 13, 2008 11:17 PM
  • Whoops, meant to do that in the beginning, guess I forgot Stick out tongue.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DA3C7EE3-96B7-4AFD-B71E-D390FEEDE96F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DA3C7EE3-96B7-4AFD-B71E-D390FEEDE96F}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1585223851-2311546624-1405589973</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>Blade-K8F                       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.05   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061101000000.000000+000</Date></BIOS><HWID>E9313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Tuesday, May 13, 2008 11:37 PM
  • Hi jcooley09,

     

      Your Diagnostic Report shows Vista as Genuine and I do not see any other Past or Present Activation or Validation error codes.

     

      Also, having Windows crash is not normally something that is caused by being Non-Genuine or Not Activated. Usually you would get an error message or (at the very worst) Vista might go into Reduced Functionality mode.

     

     What I suggest is:

     

    ~If your Vista is currently experiencing the issue, then it doesn't appear to be Activation or Validation related and you may need to go to http://support.microsoft.com for further support options 

     

    ~If your Vista is Not currently experiencing the issue, then use your computer normally and if/when the issue occures again, don't try to fix it yourself, run the Diagnostic Report and have me take a look and see if it's a Validation or Activation issue. If it is, I can fix it for you and if not, I can direct you to the proper support.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, May 14, 2008 9:24 PM