locked
Problem installing Update Rollup 1 and 2: "Microsoft.Crm.UpdateWrapper.MspInstallAction failed" RRS feed

  • Question

  • I was trying to install Update Rollup 2 for our CRM 4.0 Swedish installation. If fails shortly after starting the installation with the error message "Åtgärden Microsoft.Crm.UpdateWrapper.MspInstallAction misslyckades" which equals "Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed". I tried the Update rollup 1 with the exact same result:

    Log file:

    11:32:21|   Info| === Managed setup logging started: 2009-02-03 11:32:21 ===
    11:32:21|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    11:32:21|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    11:32:21|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    11:32:21|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    11:32:21|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
    11:32:21|Warning| The specified /config file config.xml won't be used
    11:32:21|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    11:32:21|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    11:32:21|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    11:32:21|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    11:32:21|   Info| Window Left: 200
    11:32:21|   Info| Window Top: 200
    11:32:26|   Info| InstallInfo.AdminTargetFolder:
    11:32:26|   Info| InstallInfo.AllowRun: True
    11:32:26|   Info| InstallInfo.CleanupRequired: False
    11:32:26|   Info| InstallInfo.ConfigFile: config.xml
    11:32:26|   Info| InstallInfo.CreateDatabase: True
    11:32:26|   Info| InstallInfo.CurrentFolder: c:\2baaf3926cf51311731c43a3
    11:32:26|   Info| InstallInfo.InstallAlways: False
    11:32:26|   Info| InstallInfo.InstallingPackage: c:\2baaf3926cf51311731c43a3\Server_i386.msp
    11:32:26|   Info| InstallInfo.InstallType: Install
    11:32:26|   Info| InstallInfo.LocalPackage:
    11:32:26|   Info| InstallInfo.LogFile: C:\Users\administrator.HQ\AppData\Roaming\Microsoft\MSCRM\Logs\KB959419.log
    11:32:26|   Info| InstallInfo.PackageName: Server_i386.msp
    11:32:26|   Info| InstallInfo.RebootRequired: False
    11:32:26|   Info| InstallInfo.SharedInstall: False
    11:32:26|   Info| InstallInfo.SourceFolder: c:\2baaf3926cf51311731c43a3
    11:32:26|   Info| InstallInfo.SuppressReboot: False
    11:32:26|   Info| InstallInfo.TargetFolder: C:\Windows\$CrmUninstallKB959419_Server$
    11:32:26|   Info| InstallInfo.UIMode: Full
    11:32:26|   Info| InstallInfo.UserCancel: False
    11:32:26|   Info| IpcInfo.NoLock: True
    11:32:26|   Info| ProductInfo.ExistingLanguage: 1053
    11:32:26|   Info| ProductInfo.ExistingProductCode: 8795a8f1-61f1-419c-b3e6-86012f4c3009
    11:32:26|   Info| ProductInfo.ExistingVersion: 4.0.7333.145
    11:32:26|   Info| ProductInfo.InstallState: Local
    11:32:26|   Info| UpdateInstallInfo.Auto: False
    11:32:26|   Info| UpdateInstallInfo.Component: Server
    11:32:26|   Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.UpdateWrapper.ServerInfo
    11:32:26|   Info| UpdateInstallInfo.DbHotfix: True
    11:32:26|   Info| UpdateInstallInfo.KBNumber: KB959419
    11:32:26|   Info| UpdateInstallInfo.PatchID: {23E475E1-42F6-4862-BF71-4FA75DC3B968}
    11:32:26|   Info| UpdateInstallInfo.PublishReports: All
    11:32:26|   Info| UpdateInstallInfo.ReleaseType: Update Rollup 2
    11:32:26|   Info| UpdateInstallInfo.Revision: 1312
    11:32:26|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
    11:32:26|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
    11:33:59|   Info| This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.
    E:\Server\i386\Server.msi
    11:33:59|   Info| InstallerException: 1635
    11:33:59|  Error| System.Exception: Åtgärden Microsoft.Crm.UpdateWrapper.MspInstallAction misslyckades. ---> Microsoft.WindowsInstaller.InstallerException: This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    11:35:23|   Info| InputResult: Cancel
    11:35:32|   Info| InstallerException: Åtgärden Microsoft.Crm.UpdateWrapper.MspInstallAction misslyckades.
    11:35:33|  Error| Configuration exception.System.Exception: Åtgärden Microsoft.Crm.UpdateWrapper.MspInstallAction misslyckades. ---> Microsoft.WindowsInstaller.InstallerException: This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
    11:35:33|Verbose| Update Rollup 2 (KB959419) slutfördes inte.
    11:35:33|   Info| Uppdateringen av Microsoft Dynamics CRM Server kunde inte slutföras på grund av följande problem:
       

    Åtgärden Microsoft.Crm.UpdateWrapper.MspInstallAction misslyckades.
    This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.



    Tuesday, February 3, 2009 11:00 AM

Answers

  • Nope, everything is 32-bit: OS, CRM and patch.

    Anyway, we ended up reinstalling CRM, after using Windows Installer Cleanup Utility to get rid of the installation. Now we are running Update Rollup  without any problems.
    Thursday, February 5, 2009 3:03 PM

All replies

  • It seems you try to install Rollup 32bit over 64bit CRM deployment.

    just download and install Rollup 2 amd64bit.



    CRM Consultant
    • Proposed as answer by H. Simone Thursday, February 5, 2009 2:10 PM
    Thursday, February 5, 2009 2:10 PM
  • Nope, everything is 32-bit: OS, CRM and patch.

    Anyway, we ended up reinstalling CRM, after using Windows Installer Cleanup Utility to get rid of the installation. Now we are running Update Rollup  without any problems.
    Thursday, February 5, 2009 3:03 PM
  • same problem here.. i reinstalled CRM 4.0.. sux...
    Hasret Smajlovic
    Thursday, February 5, 2009 3:07 PM