We have been live on CRM 2011 Online for over a week and all 40 users use the Outlook client. Today one user's Outlook client has failed to connect. Windows updates had been pushed out to his machine and he had just rebooted. The
updates had installed Windows Live Essentials (which we have now uninstalled in case that was the problem). We also uninstalled and reinstalled the Outlook client. When we try to configure (selecting CRM Online from the drop down box
and pressing Test) the log says:
17:29:17| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 11/03/2011 17:29:17 ===
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
17:29:17| Info| Client Configuration Wizard Version : 5.0.9688.583
17:29:17| Info| Client Configuration Wizard LanguageID : 1033
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
17:29:17| Info| Query all rows in profile table
17:29:17| Info| Outlook is initialized
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
17:29:17| Info| Client Configuration Wizard Running Mode : Normal
17:29:17| Info| Configuration file Type : OnPremise.
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
17:29:17| Info| Logon mapi store
17:29:17| Info| Logon admin service
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
17:29:17| Info| Query all rows in msg service table
17:29:17| Info| Adding service id : {8965049e-27af-4955-a51b-358a7b78b995}
17:29:17| Info| Adding service id : {a25e238a-f42e-4c8d-a00e-21c662002a51}
17:29:17| Info| Adding service id : {99a832be-a016-4f7c-99cc-7be450ed5091}
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
17:29:17| Info| Logon mapi store
17:29:17| Info| Logon admin service
17:29:17| Info| Query crm msg services in msg service table.
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
17:29:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
17:29:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
17:29:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:29:21|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:29:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:29:21|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:29:21| Error| Invalid URI: The hostname could not be parsed., at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at System.Uri..ctor(String uriString)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo..ctor(String endPoint)
17:29:21| Error| Exception : The server address (URL) is not valid. at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
17:29:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:29:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:29:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
17:29:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
17:29:29| Error| Error connecting to URL:
https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
17:29:32| Error| Error connecting to URL:
https://dev.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
17:29:39| Error| Error connecting to URL:
https://dev.crm5.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
17:29:39| Error| Exception : Value cannot be null.
Parameter name: path1 at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
17:29:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
17:29:41| Info| Exit code: Default
17:29:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
17:29:41| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 11/03/2011 17:29:41
I have made sure that our online url is in his trusted sites. The web client works fine on his machine. I have searched the forums for this error and can't see the same thing with people using CRM 2011 Online.
Can anyone help on this issue? I had a couple other users reboot and no one else seems to have the issue so far.
His machine is Windows 7, Outlook 2010
